contactlensXchange Recenzje 

62
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It took me quite a while to decide while browsing through their selection but I finally settled on the brown lenses. I have been wearing them all day without even realizing I was wearing them. They ar... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was so worried after I accidentally ordered the wrong power for my lens. I emailed their customer service in a panic and they were so friendly and comforting about my silly mistake. They calmed me... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Ill let you know if I ever receive them.theyve been "stuck in customs" for a month now and this was AFTER ordering from their site and being told the item was discontinued so I asked for another brand... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I love to shop here for colored contact lens This web store offer a wide range of colored contact lens and they are all brand hence you are assured of their quality. You can always co... Zobacz więcej

Informacje dotyczące firmy

  1. Optyk
  2. Kosmetyki
  3. Sklep z kosmetykami
  4. Sklep z dodatkami

Informacje przekazane przez różne źródła zewnętrzne

Contactlens Xchange is your reliable source for your brand contact lenses, circle lenses & Colored contact lenses replacement. We strive our best to provide exceptional convenience, reliable, safe ordering and outstanding customer’s service to all our customers worldwide.


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

62 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(62)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

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Oceniono na 5 z 5

Finding these lenses really made my day

It took me quite a while to decide while browsing through their selection but I finally settled on the brown lenses. I have been wearing them all day without even realizing I was wearing them. They are surprisingly comfortable and it is great to finally find a pair that feels this good. Honestly, it just makes my day knowing that I found lenses I actually love.

2 maja 2026
Opinia niezależna
Logo contactlensXchange

Odpowiedź od contactlensXchange

Thank you so much for taking the time to share your experience. Reading your review genuinely made our day!

We know it can take some time to browse through all the options, so we are incredibly glad you found the perfect brown pair. Hearing that they are so comfortable you forgot you were even wearing them all day is the best feedback we could ever ask for.

Thank you for choosing us, and we look forward to welcoming you back whenever you are ready for your next pair!

Oceniono na 5 z 5

Amazing service! They saved my day.

I was so worried after I accidentally ordered the wrong power for my lens. I emailed their customer service in a panic and they were so friendly and comforting about my silly mistake. They calmed me down and fixed my mistake without any hassle. It is heart warming to find a shop that really cares about their customer. I will come back another time to buy from them again.

10 kwietnia 2026
Opinia niezależna
Logo contactlensXchange

Odpowiedź od contactlensXchange

Thank you so much for your kind words and for sharing your experience with us.

We completely understand how stressful it can be when an order mistake occurs, especially with prescription lenses, so we’re very happy our team was able to assist and provide reassurance. Your feedback truly means a lot to us, and we’re delighted to hear that our customer service team could help resolve the issue quickly and smoothly for you.

Creating a caring and supportive experience for our customers is always our priority, and we’re grateful for your trust and support.

We look forward to serving you again in the future!

Oceniono na 1 z 5

Ill let you know if I ever receive…

Ill let you know if I ever receive them.theyve been "stuck in customs" for a month now and this was AFTER ordering from their site and being told the item was discontinued so I asked for another brand...guess what, yes they didnt have that one either. So now the one they suggested, I may never see...so far Id give them a zero if this had the option

2 marca 2026
Opinia niezależna
Logo contactlensXchange

Odpowiedź od contactlensXchange

We take all customer feedback seriously and have reviewed this matter internally.

At this time, we are unable to match this review to any verified order or customer record in our system based on the information provided.

For this reason, we had requested additional details via Trustpilot to help us properly investigate and resolve the issue. Unfortunately, we did not receive a response within the review period.

If this relates to a genuine order or experience with us, we would still welcome the opportunity to look into this further and assist. Please contact us directly so we can resolve this appropriately.

We also do not engage third-party services to generate or influence customer reviews, and we only respond to verified customer interactions.

We remain committed to transparency and genuine customer service.

Oceniono na 1 z 5

Standard box of Air Optix has 6…

Standard box of Air Optix has 6 contacts, Contactlensxchange box only has 3 for the same price in US. Took 20 days to receive and only partial shipment. Instantly charged PayPal without authorization. Total scam from start to finish

10 grudnia 2024
Opinia niezależna
Oceniono na 3 z 5

late refund

They canceled my order. They said they are out of stock after accepting the order and getting the payment and despite I tried to reach multiple times they are not refunding my money. UPDATE: They refunded my money 20 days after order..

21 października 2024
Opinia niezależna
Oceniono na 1 z 5

I ordered 4 boxes of contact lenses

I ordered 4 boxes of contact lenses , they sent only 2 and then credit back for the other 2 boxes to a PayPal account supposedly that's not even my account, to begin with I didn't pay with PayPal ,why would they credit back to PayPal and less no my account. just fraud, scam

30 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

My first time trying color lenses

I wasn't sure about trying color contact lenses or which color to pick. While browsing online, I found their website and was amazed by the wide variety of colors and design they offered. Since it was my first time, I sought advice from their customer service and they responded quickly to my questions. Eventually, I decided to order a pair and give it a try. When I wore them out with my friends for the first time, they were pleasantly surprised and loved how they looked on me. Encouraged by the positive feedback, I recently bought another pair for a birthday party. I was worried they wouldn't arrive in time, but to my delight, they came right on schedule. I was so thankful to be able to wear them to the party and had a fantastic time. Now I am looking forward to trying more colors and designs from their collection. I have never regretted trying color lenses for the first time!

10 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

I ordered the wrong contact

I ordered from this company the wrong size and sent my Dr's prescription in and they didn't check it with what I had ordered and sent it to me over a month after I had ordered and would not give in my money back even throw there website says and the law says they must check it. Also, I wrote a bad review on there website and it never showed up. (figures)

27 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Reliable service received

I had lost count how many times I had bought from them since the day I started to buy lenses from them. Recently, I received a pair of lenses from them and realised that I had choose the wrong power.

I quickly contacted their customer service and told them about this situation. They were very helpful and assist me to replace with the correct ones. They assure me that there is nothing not to worry as I am their regular customer.

I was relieved that it was settled quickly without any hassle.

31 października 2022
Opinia niezależna
Oceniono na 1 z 5

This is an update on my review of 10/18/2022

This is an update on my review of October 18, 2022. I finally received my contact lenses on October 26, 2022. They were shipped from Singapore.
Over 7 weeks from my order date of September 5, 2022. In the receipt that was in the box is a note saying that I need to "Soak lens in multipurpose solution for 6 hours before use." What?? Are these not sterile? I am not happy at all with this company.

26 października 2022
Opinia niezależna
Oceniono na 5 z 5

Unbelievable prices and quality

I feel proud and confident every time I share contactlensxchange website with friends and I have been blown away order after order with the good price and quality of everything I've received.

There was an occasion that I ended up with one lens (out of many lens in one particular order) that had the wrong prescription, the customer service made it right by sending me a replacement without any hassle or question. I would never use another site for my contacts now.

I LOVE the way the customer service staff make me feel that I am always important to them.

I never regretted buying from them and will continue to check their website for new products.

21 października 2022
Opinia niezależna
Oceniono na 5 z 5

Wide selection of colored lenses

In United States we do not have certain contact lens so I have to search elsewhere for the color contacts that I wanted for an important event. The search was not easy especially I am not so familiar with the type of color lens available.

They helped me to find the best pair of color contacts that suits me. They had suggested a couple of different types of colored lenses and after some thoughts, then I made a purchase which I think that suit my eyes colour. The result was fantastic and I never regret the decision.

They have amazing customer service skills, competitive prices, speedy service/shipping, and good quality contact lenses. I absolutely love their contacts especially their Acuvue define and Freshlook collection. I wear these daily and even multiple times during the day. They are extremely soft and very comfortable to wear. Whenever someone complimented on my eyes, I always refer them to Contactlensxchange and I hope that they can share my awesome experience.

Exceptional job! Great product and customer service! I will for sure be a loyal customer.

20 października 2022
Opinia niezależna
Oceniono na 5 z 5

Great colors and design of lenses

How do I know about this website? It was recommend by my friend who had been buying from them and this is the 5th time I am buying my lenses from them. They had so many designs and their lenses look natural yet give you that wow factor that everybody is looking for. It is a very hard choice for me to choose which one should I buy this time.

In the end, I decided to try one of the color lens that they have. I was attracted to its design and the color of the lens. My order arrived in a timely manner and I am so happy with the lens. Up till now, I didn’t regret buying from them. I will come back again for my next pair of lens.

10 marca 2021
Opinia niezależna
Oceniono na 2 z 5

Extremely misleading

Extremely misleading, ordered contacts on 1/27/21 received on 3/4/21 so if you have time to wait it would be ok. But then I received my contacts and only 3 in each box, when I ordered it stated 6 to a box, think they recently changed that but don't have any proof. It was deffinately more expensive this way and took so long to get. The only good thing was quick replies on customer service. I would never use this site again. There are much more reasonable sites with much quicker shipping.

5 marca 2021
Opinia niezależna
Oceniono na 5 z 5

happy and satisfied

It is not easy to find a contact lens online store that you will come back and buy from them again when you know that there are so many of them in the internet. After much searching around, I found this store which I feel comfortable and confident after talking to their customer service through email on my questions. I had been buying a few pairs of contact lenses from them. They are very comfortable to wear.

Especially, I like their colored lenses and they had so many designs which I like. The color lenses suggested by their customer service suit my eyes color and I was very happy with the results. I will continue to buy from them when I needed my next pair of contact lenses.

28 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

First my order took over a month to…

First my order took over a month to arrive. Second, the contacts were 3 lenses to a box and not 6 like most companies I have used online. I can say that's on me for not seeing that in the details but come on, their price was only a few dollars cheaper than who I usually go with so I didn't think much of it.

12 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Alway have issue with supply and would charge you even if it not your fault

I have orders from them many year and was happy with at first but this few year they alway have problems with my order. After i put in my order and they take my money they would email me and ask me to change my power to a higher power or a lesser power. One or two time i had just cancel that item but still keep the rest of my order. This time again they telling me the same thing even after months later and it was different power im ordering it still out of stock at first. So i ask them to switch my two into another color but still keep the power they reply to me that “ Sorry we do not have geo eye cream vanilla brown with the required power as this power is not common.” After the email back and foward i ask them to cancel my whole order and the way it seem they want to pressure me into accept another power like use instead of cancelling my whole order. And when i told them i want to cancel all they tell me they i could keep the rest of my other order and just cancel this two order and i told them no and ask them to cancel my whole order they then tell me if i was to cancel my whole order they will refund me but will charge $2.50 out of my order. Honestly $2.50 is not much but i will never order from then again and will look for another site for my future purchase this company keep getting worst with how they handle problems. Why do they have that power to order if they dont have it in stock or even exist to process. And my previous orders i have same issue and i didnt have time to reply (because i dont check my email often) to them they just send me a different power without my permission of accepting.

1 listopada 2020
Opinia niezależna

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