Nicetown.com Recenzje 

106
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would have given them 1 star about a year ago because it was so difficult to communicate with this company. They avoided interacting with customers. Today however, they have been responding to email... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was searching for a 100% blackout curtain solution for a lab build out. Nicetown was the only company I found online that offered custom curtain sizes and 100% blackout materials. I reached out... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I tried multiple times to contact their customer service via phone, chat and email - nothing works. Phone number constantly have a busy tone. Unfortunately, I placed an order and fully paid, but produ... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered some very large curtains for our restaurant (about 12 feet high x 6-12 feet wide) to help dampen the noise in our industrial space and provide some privacy. I couldn't be happier with the o... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z zasłonami
  2. również w kategorii:
  3. Zasłony, firanki, karnisze

Napisane przez firmę

NICETOWN is a brand professional in curtain products. And it' s origins date back to 1999 when it was established as a private enterprise specialized in the production of curtains. We devote ourselves to offering attractive value to customers: NICETOWN curtains are designed by designers from Europe and USA and produced in China. The original fabric processing, dyeing and production of NICETOWN products are all completed systematically in our own factory, and all NICETOWN products strictly comply with international standards. Meanwhile, all of our products are greatly appreciated in a variety of different markets throughout the world.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

106 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(106)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Will not respond to customer service needs

I ordered outdoor curtains and they faded within 60 days. I emailed Nicetown 3x within 3 weeks and tried calling and texting their customer support number.
NO RESPONSE TO ANY OF MY ATTEMPTS.

18 kwietnia 2023
Opinia niezależna
Logo Nicetown.com

Odpowiedź od Nicetown.com

Dear customer,

Thank you so much for your mail.
I have not found your order with this name Ashley .
Could you please let me know your order number or address left on your order?
And we did not receive your email maybe because it was judged as spam by the system, you can try to use another e-mail.
We'll try our best to help you.
Have a nice day!

Best regards,
Kara

Oceniono na 5 z 5

Curtains arrived as ordered

Curtains were ordered to custom size and arrived as ordered. The curtains came with a choice of two tie-back options (a band with same colour material and also a rope with heavy tassle at each end). The size was what we requested.

Price was reasonable compared to competitors.

3 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Needed something specific -GOT IT!

I was looking for something very specific and had to Google what I was looking for. Nicetown popped up and I was so excited! I had two places I needed coverage for sight and sound where a door wasn't feasible. Orders came on time and were exactly as advertised. Exceeded expectations as I had not heard of this little company before. Will use again for other products.

3 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Horrible job

My first time purchasing and I am so disappointed. The curtains were not cut right and they didn’t measure right either. The curtains were way too long or small. One set was as long as a cathedral veil for a bride. Another set wasn’t wide enough to fully cover the windows and the curtains weren’t cheap. I will not purchase from them again or recommend this place to anyone.

11 kwietnia 2023
Opinia niezależna
Logo Nicetown.com

Odpowiedź od Nicetown.com

Dear customer,

Thank you so much for your great support on us.
We are truly sorry for your inconvenience.
Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you.
Is that possible to bother you taking some pictures which can show this problem specifically and send them to us?
We'll send you a solution after verification. Please don't worry.
Thanks for your help and cooperation.
Have a nice day!

Best regards,
Kara

Oceniono na 1 z 5

THEY ARE A SCAM, do not order!!!!!

I spent almost $500 on custom "100% blackout curtains" and they sent me curtains that were completely sheer and not light blocking at all. I sent them photos and called them and emailed countless times. Amy would not respond to my emails and would not take responsibility for the mistake. They are scammers -- DO NOT order from them!!!!!!

27 marca 2023
Opinia niezależna
Logo Nicetown.com

Odpowiedź od Nicetown.com

Dear customer,

Really sorry for the inconvenience.
We have notified our phone customer service to contact you.
And we've also been communicating via email.
Do you agree with our solution for your order?
Look forward to your reply.

Best regards,
Kara

Oceniono na 5 z 5

Great experience

Great experience ordering from Nicetown. I got custom curtains, and accidentally ordered one panel instead of two, so they came in two separate orders. Both shipped quickly and the curtains are great quality. I received a tie back with one and not the other, and customer service was super helpful, quick to respond, and offered to send me another one. Definitely recommend.

11 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Good looking Drapes

I purchased two sets of 4 layer blackout/thermal insulated drapes. I was impressed with how quickly they arrived, knowing that they came from China. They are well made and quite handsome.

I bought them for their thermal qualities. But, since winter is over I'll have to wait until next year to evaluate their effect on my heating bill. I have no doubt that they will help.

I was pleasantly surprised to see that included with my order were 'tie-backs', those strips of cloth that are used to hold the drapes open. The only complaint I have, and it is a minor one, is that they are all the same size. One of the sets I ordered have two panels that are 61" each while the panels of the second set are each 108". The tie-backs work with the shorter set but are a bit tight. They are definitely too short for the longer set. I'll have to figure out something for them.

Overall, I am happy with my drapes and would recommend this company for anyone who is looking for a good looking, durable drapery.

11 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

I requested samples that were delivered within just a few days free of charge. Amy was very helpful in answering questions on my very large order. She caught a mistake that I made on my order and clarified with me before placing the order. The 4 layer curtains were exactly as described on the website. I was impressed by the speed in which my orders were completed and delivered.
I would order again.

20 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Buyer beware - company is a scam.

Buyer beware - they are a suspicious company and send you defective items and decline refund when you ask customer service. Their provided phone number is actually a dead line, their chat offer is a lie because no one responds to you, and their customer service representative "Amy" emails from a weird Chinese email and suggests I give my defective product to a friend when I showed them a ripped and stained product. I've received multiple spam calls with a Chinese country code since ordering from them, and I would never EVER think of buying from them again.

1 kwietnia 2023
Opinia niezależna
Logo Nicetown.com

Odpowiedź od Nicetown.com

Dear customer,

Really sorry for the inconvenience.
I have not found your order with this name Jina K..
Could you please let me know your order number or address left on your order?
You can contact our phone customer service directly. TEL: +1(716)320-0966 Phone Service hours: 9am-6pm CST
We will try our best to help you.
Have a nice day!

Best regards,
Kara

Oceniono na 5 z 5

Very satisfy

We received our curtains very quickly even if we are in Canada. They are just perfect. It’s a lot more than what I expected. Can’t be better. We will order more and surely recommend to anyone.
Martin

20 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Nicetown Is Outstanding

Back in January 2023, I bought my first set of soundproof/blackout/thermal drapes to help silence the traffic noise I hear from the nearby turnpike. The ordering process was easy; the choices of styles, size, colors, etc was exceptional. The result was remarkable! Although the drapes didn’t silence the noise, it did deaden it; so much so, that at times I didn’t hear the traffic at all. So in February, I ordered two more sets of drapes with the same level of satisfaction. It is now March, and, I am ordering my third set of soundproof/blackout/thermal drapes!!

22 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

I ordered blackout/sound curtains for…

I ordered blackout/sound curtains for office to specifically block sound around a door while on conference calls. The ability to customize size of curtain with nicetown.com was crucial and curtain is fantastic and absolutely does the job. Good quality material and workmanship is excellent. Entire process of ordering was easy and product arrived on time and as promised.

13 lutego 2023
Opinia niezależna

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