NHS Fleet Solutions Recenzje 

Hi, I left a one-star review a few years ago because of a misunderstanding. However, the service has been amazing and trustworthy.

The process was very straight forward and the prices are excellent.

If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August.
I still don’t have the car as of 28th September. Being without a car for this long has been really impactful and NHS Fleet Solutions couldn’t care less. Awful customer experience and if you ever want to try and talk to someone, you’ll be on hold for at least 45 minutes- that’s the quickest it’s ever been for me. Appalling

It was great experience. Eveeything was updated. Delivery was great. The person who delivered show me everything about the car, friendly and so warm person.

Great communication, easy to use, sent regular updates and staff really friendly.

Once you get through, the people are great and helpful, and I recommend the service.

The wait time to speak to someone however is literally hours as they are trying to get more staff.

I had to make multiple phonecalls to try and get the car ordered and wasn't advised what additional information may also be needed, which would have sped up the process. When the call was answered the team were helpful but sitting in a queue of 1.5hrs to wait you turn is not a very productive way to manage possibly simple issues.

The actual delivery of the car was fantastic. The man delivering had excellent communication, explained everything well, was there when he said he would be and the handover couldn’t have been smoother.
However, it took me 7 months to get to this point. Having sold my car at the time of order I was left for so long with no car. I ordered the car in Feb 2026 with a delivery guide time of March/April, then June, then July, then August, beginning of Sept, mid Sept and I’ve finally got the car near end of September. Clicking the button for an update gave me a vague estimated delivery time but no opportunity to ask equations or get any more information.
When I emailed Fleet to discuss it their response time was slow and my questions and concerns were never answered.
I attempted calling several times to speak to someone but after an hour on hold I had to hang up. As you can appreciate, most people working in the NHS, or anywhere else, do not have an hour to spare on hold during the working day. I emailed countless times asking someone to call me to discuss out of courtesy but they never did. Eventually telling me they were unable to make outward calls.
I wanted to discuss options of possible alternative cars that I could have sooner or get some clearer information about why it was taking so long, but I was told it was not possible for anyone to contact me. I found this very disappointing considering how long I had been waiting and was trying to remain patient.
The wait time was far too long, however, I could have put that aside if there were good channels of communication and an easy way to speak to Fleet. Most people are happy to wait if they are kept informed and have ways of getting in contact and receiving the information they need. Fleet certainly fall short here.
When I put in the order I thought it was an excellent deal and was happy to promote Fleet to my friends and family. Unfortunately it has not been a positive experience and I would encourage my friends and family to avoid.

Very little in way of communication. Waited 6 months for my car and was updated twice, and that was because i requested an update.
When rang i was on hold for 65 minutes!!!! Not good service. The lady on the phone was then very sharp and stated "they will update you when they know"......

I recently got my new car through NHS Fleet Solutions, and I honestly couldn't be happier with the whole experience!

From start to finish, the process was smooth and straightforward. I was kept fully informed throughout, with regular updates, which gave me complete peace of mind.

I was initially told that delivery could take up to 5 months, so I was absolutely delighted when my new car arrived just a little over a month later!

The communication, efficiency and overall service have been excellent. I am so pleased with my new car and would definitely recommend NHS Fleet Solutions to anyone considering the salary sacrifice scheme.

Thank you to the whole team for making the process so easy and enjoyable!

Excellent service - the whole experince has been amazing form start to finish . easy to register , application process was smooth and very timely with repsosnes and receieving the car . Overall highly recommend colleagues to use NHS Fleet solutions

Something went wrong with my original selection, the offer was nolonger in place and I had to restart the process getting approval from my organisation. I still don't understand why a variation could not have been put in place but that meant an additional month. At the very least an explanation would have helped.
In addressing this the available deal for the car I had selected was put in the quotes section. They are really clear if you select from the manufacturer there is an extended delay while the car is ordered. That is why we didn't select that option. I wasn't told that the new quote was a direct order from the manufacturer and this only became apparent after I had been through the employer approval process and a period of time had elapsed so I could request an estimated time period. Instead of a 1-2 month process this ended up being a 6 or 7 month process. When thisnwas all clear there was an offer of a conversion to look at alternatives but by that point I was about a month away from the estimated time ( which then extended by a 1.5 months) so I did not take them up. I appreciate that last part was my decision but having asked for explanations of what went wrong I was in a position of just not having the appetite to pursue any changes. This did impact on our summer holiday plans and a varieties of other planned activities.
Advice to customers - if anything goes wrong ask explicitly impact on timelines including in what they suggest to address
Advice to the company, be clearer on the reasons why things have gone wrong ( things do but I feel this has been covered over) and any remediation be clear on timelines.

I hope now I have the car the experience is better.

Great, straightforward process

No issues , car delivered on time , excellent handover

Really straightforward, easy process. Regular updates.

A very straightforward, seamless process overall. I was confused regarding my purchase and was offered very detailed help over the phone. The entire process from placing the order until delivery was extremely efficient.

Having waited 15 weeks for delivery and being repetitively told that the car was awaiting a PDI check in a port for 9 weeks, something that should only take 10-14 days to complete, no one willing to help or chase, i found the whole experience completely unsatisfactory. I was told thing had been escalated to have found out the next week that again nothing had been done. Communication was poor. finally after 15 weeks did a lovely lady at VERTU called Kerry actually bothered to sort the problem and ensure my car would be delivered. Its meant to arrive on Monday but i wont hold my breath.

It was helpful

Cannot be beaten but especially with the price, offer and delivery time of the special deal. Excited to get my car!