I don’t usually leave reviews, but this is an exception. I have found the customer service of Newedgeblinds to be second to none. I purchased 4 velux roof blinds and they were by far the chea... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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W37715404 order from New Edge blinds number item been returned to the company ,item collected from our house,and the refund hasn’t been issued at all. No items no money. Never buy from this company a... Zobacz więcej
Reakcja na opinię
We are really pleased with our blinds. It was a bit worrying giving measurements, however by following their instructions made it really easy and they all fitted perfectly. We also had one blind th... Zobacz więcej
Reakcja na opinię
we only ordered the 28mm chrome curtain rail brackets, they arrived a couple of days later each one individually packaged to prevent damage, with enough rawlplugs and screws. easy to attach to the wa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z żaluzjami
- Sklep z zasłonami
- Zasłony, firanki, karnisze
- Sklep dla majsterkowiczów
- Dodatki do mebli
- Sklep z artykułami do dekoracji okien
Napisane przez firmę
Blind Shop
Dane kontaktowe
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Zjednoczone Królestwo
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Dobra
799 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Disappointed.
When my simple cafe curtain rod arrived it had no fixtures within the packaging. I quickly checked that it wasn’t my mistake but it clearly stated they were included. I contacted newedge expecting a quick replacement of the missing parts. However, I felt like I wasn’t believed! I was asked for photos ( happy to oblige) then more emails back and forth asking me questions. This was a very cheap simple pole. If I was a criminal I would have ordered something expensive!! I haven’t heard from them now. My daughter has attached it using mug hooks. The only positive was quick replies to emails.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Helen,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how this experience made you feel, that was certainly not our intention. When parts are reported missing, we do sometimes request photos so we can log the issue correctly with our packing and dispatch teams, but we appreciate this can feel frustrating, especially for a small, simple item.
We’re glad our team responded promptly, but we’re sorry the situation wasn’t resolved to your satisfaction and that you felt communication dropped off. This isn’t the level of service we aim to provide, and your comments have been fed back internally.
If you’d like us to review this again and see what we can do to put things right, please don’t hesitate to get back in touch with our customer service team.
Kind regards,
Great Roman blind supplies
Good communication re delivery & happy with the quality of my purchase.
26 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Jillian,
Thank you for your review.
We’re pleased to hear you were happy with the communication around delivery and the quality of your Roman blind supplies. Thank you for choosing New Edge Blinds.
Kind regards,
Very good company
Very good company, had a missing part, messaged them and they delivered in a couple of days.
26 maja 2025
Odpowiedź od Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the missing part was resolved quickly and that you were happy with the service. Thank you for choosing New Edge Blinds.
Kind regards,
Odpowiedź od Newedgeblinds
Hi Phil,
Thank you for your review.
We’re pleased to hear the trimmer tool arrived promptly and worked well for you. Thank you for choosing New Edge Blinds.
Kind regards,
Odpowiedź od Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the service and the fast shipping. Thank you for choosing New Edge Blinds.
Kind regards,
First on is up and in use
First on is up and in use. Easy to fit and use. Second one will be fitted tonight, will be looking at potentially purchasing another 2 after some work is completed on the house.
26 maja 2025
Odpowiedź od Newedgeblinds
Hi Gair,
Thank you for your review.
We’re pleased to hear the first blind was easy to fit and is already in use, and we hope the second goes just as smoothly. We’d be delighted to help when you’re ready to order the next ones.
Thank you for choosing New Edge Blinds.
Kind regards,
Odpowiedź od Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you were happy with the quality, price, and quick delivery. Thank you for choosing New Edge Blinds.
Kind regards,
Eventually...it all came together..good…
Eventually...it all came together..good product and price and company..the hic-up was the delivery..missing bar cade but all solved eventually
17 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Stephen,
Thank you for your review.
We’re pleased to hear you were happy with the product, pricing, and overall experience once everything was resolved. While we’re sorry for the delivery hiccup initially, it’s good to know this was sorted in the end.
Thank you for choosing New Edge Blinds.
Kind regards,
My experience of purchasing from this company was a very positive one
I found New Edge Blinds to be a very good company to buy my Roman blind track from. The mail order process was easy and I was pleased with the track when it arrived. I had cause to contact their Customer Services team several times as I had some queries about the size of track I needed and another matter about installation. They were first class and answered my emails very promptly and clearly with the information I requested. I would definitely purchase from this company again.
16 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Caroline,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear you found the ordering process easy and that you were happy with the Roman blind track. It’s especially great to know our customer service team was able to help clearly and promptly with your queries.
Thank you for choosing New Edge Blinds, we truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Curtain track
I ordered a170cm curtain track but received a 178cm instead so I'll have to cut it down but otherwise a good strong rail.
29 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Heather,
Thank you for your feedback.
We’re pleased to hear you were happy with the strength and quality of the curtain track. Fixed-length tracks can sometimes arrive slightly over length to allow for trimming to fit, but we appreciate you taking the time to share your experience.
Thank you for choosing New Edge Blinds.
Kind regards,
Poor item but refund issues
Placed an order through Tesco Marketplace place for curtain poles. the poles have arrived with the holes all drilled in the wrong places, flimsy and frankly too poor quality to install. We managed to contact New Edge Blinds via a direct email address as initially we got no response from their online contact form and later the company confirmed they hadn’t received anything from that. But once we were actually in touch, they dealt with our issue swiftly and refunded.
6 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi,
Thank you for taking the time to update your review.
We’re sorry to hear the curtain poles were not suitable and appreciate you explaining the difficulties you experienced initially when trying to get in touch. Once contact was established, we’re pleased we were able to resolve the matter promptly and issue a refund.
Your feedback has been noted and helps us review both product quality and communication channels so we can continue to improve.
Kind regards,
Newedgeblinds
You pay for what you get. Service excellent, Postage quick, blind thin and creased. That's the only gripe I have and for the price I cannot complain really.
15 maja 2025
Odpowiedź od Newedgeblinds
Hi Shirley,
Thank you for your feedback.
We’re pleased to hear you were happy with the service and the quick delivery. We appreciate your comments regarding the blind, and feedback like this is helpful as we continue to review product specifications and packaging.
Thank you for choosing New Edge Blinds.
Kind regards,
Ordered sample which arrived in 2 days…speedy delivery
Ordered sample which arrived in 2 days and was exactly what I need! Will now be ordering full size.
15 maja 2025
Odpowiedź od Newedgeblinds
Hi Julie,
Thank you for your review.
We’re really pleased to hear the sample arrived quickly and was exactly what you needed. We look forward to helping you with the full-size order when you’re ready.
Thank you for choosing New Edge Blinds.
Kind regards,
Good quality product
Good quality product, would have given 5 * but package was damaged and one of the rods was broken. One email with photos and the issue was resolved with delivery of replacement within 3 days.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Keith,
Thank you for your review and for sharing your experience.
We’re pleased to hear you were happy with the quality of the product, and while we’re sorry about the damaged packaging and broken rod, it’s great to know the issue was resolved quickly with a replacement sent out.
Thank you for your understanding and for choosing New Edge Blinds.
Kind regards,
Happy
Never used this company before.
I had to replace a roller blind mechanism.
I was surprised by the price and happy with the service.
Will use this company again if I need to.
6 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the price and the service, especially as a first-time customer. We’re glad the replacement mechanism did exactly what you needed.
Thank you for choosing New Edge Blinds, we look forward to helping you again in the future.
Kind regards,
Really happy with our order from this…
Really happy with our order from this company. We had good communication and they added the extra item we suddenly realised we needed with no problem and at no extra cost. Delivery was also super quick. More than happy to recommend them
26 kwietnia 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Ms Rennie,
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the communication, the quick delivery, and that we were able to add the extra item you needed so smoothly. Your recommendation means a great deal to us.
Thank you for choosing New Edge Blinds.
Kind regards,
Poor customer service
Poor customer service. Everything from there end is a “misunderstanding on your part” when in reality you just don’t get what you pay for. Customer service are rude and patronising and to be honest like argumentative children. I don’t think they are too happy about giving refunds and like to stretch the process out as long as possible. Would definitely stay clear and buy elsewhere.
18 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi,
Thank you for sharing your feedback.
We’re genuinely sorry to hear you were left feeling unhappy with your experience. This is certainly not how we want any customer to feel, and we’re disappointed to hear that our communication came across as anything other than respectful and helpful.
Refunds are processed in line with marketplace and consumer guidelines, and while this can sometimes take longer than either party would like, we never intend to delay or complicate the process unnecessarily. Your comments have been noted and will be reviewed internally so we can continue to improve our service.
If you would like us to look into this further, we would welcome the opportunity to review the details and ensure everything has been handled correctly.
Kind regards,
Easy to order
Easy to order, prompt delivery.
Pain and hassle-free….
And the product is good
30 kwietnia 2025
Odpowiedź od Newedgeblinds
Hi Alan,
Thank you for your review.
We’re pleased to hear you found the ordering easy, the delivery prompt, and the whole process hassle-free. It’s great to know you’re happy with the product too.
Thank you for choosing New Edge Blinds.
Kind regards,
WORST COMPANY I HAVE EVER DEALT WITH!
WORST COMPANY I HAVE EVER DEALT WITH! I ordered a curtain pole from this company on 21st April - after a couple of weeks I began chasing the delivery as it had not arrived. They kept saying that they would chase it and get back to me - which they never did. I finally sent them at least six emails saying "cancel the order", and they sent my pole to me yesterday (13th May) together with an email response to my "cancel the order" email
"Cancel the order"
Dear Customer,
Thank you for your message.
We understand your request to cancel the order. However, as of this morning (13th May 2025 at 08:42), the item is already in transit and out for delivery, with an estimated arrival between 15:27 and 17:27 today.
I WILL NEVER USE THIS COMPANY AGAIN! THEY ARE USED AS A THIRD PARTY SELLER FOR B&Q SO
WATCH OUT FOR "NEWEDGEBLINDS" - DONT USE THEM!
13 maja 2025
Opinia niezależna
Odpowiedź od Newedgeblinds
Hi Andy,
Thank you for taking the time to leave your feedback.
We’re very sorry for the frustration caused by the delay and the lack of clear updates while the delivery was being investigated, we understand how disappointing that is. This is not the experience we aim to provide.
Regarding the cancellation request, once an order has been handed over to the courier and is marked as in transit, we’re no longer able to stop delivery, which is why the order continued to you once it reached that stage. This should, however, have been communicated more clearly and promptly, and we apologise that it wasn’t.
Your comments have been reviewed internally as feedback on communication and follow-up, which we take seriously. If the order has since been returned or you’d like us to review the outcome again, we’d be happy to do so.
Kind regards,
Odpowiedź od Newedgeblinds
Hi Damon,
Thank you for your review.
We’re really pleased to hear you love the blinds and found them good value. Thank you for choosing New Edge Blinds.
Kind regards,
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