Ordered a sink, this arrived damaged. They sent a replacement and collected the damaged one but I had to print the return address and stick it on the box. The second one they had sent was also damaged... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought a Franke kitchen tap, via Amazon, which seemed go well. After just after two years the spout started leaking at the base. I was very disappointed, thinking about the irritation of replacing... Zobacz więcej
Haha I’ve noticed u have done this 2 loads of customers saying it’s been damaged in transit ur business is a con ripping people off hopefully people read all the reviews before buying of u because t... Zobacz więcej
Delivered next day after ordering, unfortunately the sink had obviously been returned by another customer since the tap hole had been punched through on the wrong side for us. However after a quick p... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.
Dane kontaktowe
Latimer Way, NG22 9FS, Ollerton, Zjednoczone Królestwo
- 01332 317003
- sales@nesstar.co.uk
- nesstar.co.uk
3,5
Średnia
312 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 62% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Customer service is first class
Customer service is first class. Thank you Maiga B! The response to several queries prior to purchase were prompt and helpful. On arrival the Boiling water tap was just what I wanted. Lovely quality, weight, super fast delivery and a great price! The tap hasn’t been fitted yet but looking at other reviews I am sure I will be equally impressed!
13 marca 2024
Looks great
Great tap! Not yet installed it as we're getting the whole kitchen done but it looks fab.
4 marca 2024
Great comms quick delivery and product…
Great comms quick delivery and product as described
11 marca 2024
Ordered one day item received before…
Ordered one day item received before lunch next day.
6 marca 2024
Easy to order
Easy to order, quick delivery and goods as stated at a great price. Awaiting kitchen fitter date to be fitted with my new kitchen
6 marca 2024
Prompt and efficient service
Prompt and efficient service.
Would definitely use this company again.
22 lutego 2024
Not as described
Sink had a silver fleck not pure black as described. No instructions with the taps customer services very slow to reply and not very knowledgeable
13 lutego 2024
Odpowiedź od Nesstar Ltd
I am sorry to hear you were not happy with the sink and for any confusion on the advert. I have reviewed the correspondence regarding your after sales queries and I can see same day responses were sent to yourself. We then received some queries after hours but these were responded within a 24 hour period.
As I am sure you can understand we sell a number of products with different specifications. For some queries, we may look to gather final confirmation from our warehouse or manufacturers to ensure we do not advise incorrectly.
Franke Sirius 1.5 bowl kitchen sink
Before purchasing my sink I contacted the company with some questions. The lady I spoke to was extremely pleasant and helpful. After placing the order I received my sink and tap the next day (not a Nesstar problem but I received 2 emails and 3 text messages from FedEx saying it would arrive between 8. 30 and 12.30 but when it hadn’t arrived by 2.30 and checked online it said 8.30 to 6pm!. It arrived around 3.30.) I love both sink and tap but would have liked more detailed instructions on how to care for them — I find pictures hard to decipher and understand.
12 lutego 2024
Odpowiedź od Nesstar Ltd
We are glad to hear you are happy with your purchases! I can confirm that all products should be supplied with installation guides and some with maintenance information to ensure the products are cared for correctly. This is something we are looking into to ensure more detailed guidance is provided for our customers.
Thank you for both your purchase and feedback.
Would highly recommend
Ordered a sink on line, arrived by date stated and was very pleased with the quality. Would highly recommend.
5 lutego 2024
Poor Delivery Experience
Originally told goods would be delivered on a certain date but this did not happen and was told that the items had not been despatched as promised, had to ring up to find out what was happening as there was no communication from Nester
15 lutego 2024
Odpowiedź od Nesstar Ltd
I am so sorry for the delay with delivery. Upon reviewing the details it seems there was a system error resulting in the order being marked as shipped incorrectly clearing it from the system.
I offer my sincerest apologies again for any inconvenience caused.
First class in all respects..
First class in all respects... Customer support, service, delivery and really pleased with the product and if course the speedy delivery !! 2 WORKING DAYS - Very rear to get this all from most suppliers these days - I would certainly recommend. Much appreciated, well done Nesstar:))
9 lutego 2024
5 stars for the tap
5 stars for the tap, absolutely loving it, 5 stars for the office staff/customer service who dealt with queries and correcting my ordering mistake but only 1star for the courier they use as my tap stayed in their delivery depot for almost a week
2 lutego 2024
Excellent Customer Service
I recently had to return a kitchen sink due to a mistake I made ordering the wrong size
I’m giving this 5 star review for the excellent Customer Service and assistance I received as it was reassuring that the no quibble returns guarantee as advertised was just that
8 lutego 2024
Opinia niezależna
Fantastic
Fantastic! Delivered in less than 24 hours and the best price could find. Would definitely use again.
7 lutego 2024
Received a sink with non water tight…
Received a sink with non water tight plumbing. Customer service is dreadful. Avoid!
I'm lucky enough to have my credit card dealing with this otherwise it would be a complete headache!
29 stycznia 2024
Opinia niezależna
Odpowiedź od Nesstar Ltd
We are very sorry for the discrepancy with the plumbing pack supplied with the item.
Although we understand the frustration of faulty parts, we hope you can understand that these unforeseen issues can occur time to time and we can only look to get the issue resolved as quickly as possible.
In the first report of the issue, you had advised replacement parts had already been purchased at your discretion. We immediately requested some images of the pipe work, along with a copy of the receipts for the parts purchased, so we could look into reimbursement as a good will gesture.
As per our correspondence, had the issue been raised prior to sourcing your own parts we would have shipped a replacement kit free of charge on a next day delivery.
You notified us of a chargeback being opened however, you had not provided any evidence of the parts purchased and the amount paid for them. Therefore, we were not able to offer a partial refund.
We did try to contact you direct via phone however to no avail and after further correspondence, we finally received a copy of the receipt and a partial refund has now been issued on the order as a good will gesture.
Many thanks
Nesstar Ltd
Prompt service what more can you ask…
Prompt service what more can you ask for, thank you.
30 stycznia 2024
Can’t fault them at all
Can’t fault them at all. The mark of a good company for me is rectifying problems quickly and efficiently without inconveniencing the customer. This is exactly my experience with Nesstar. Well done great job highly recommend.
31 stycznia 2024
Opinia niezależna
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