Stunning dresses, packaged beautifully. Took advantage of the try before you buy, what a fabulous idea! Unfortunately the dresses were not quite right for my daughter so sadly had to return them. Cu... Zobacz więcej
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Ordering was super easy and the website layout was nice. Shipping was incredibly fast and the dress I ordered was beautiful and as described. My only complaint is the lace is a darker cream than the d... Zobacz więcej
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The dress is very pretty, fits well, and feels comfortable on. I will need to get the sleeves and hem shortened, but that’s fine. I purchased this dress for a formal wedding and I think it will work o... Zobacz więcej
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Amazing service, dress arrived within 3 days, beautiful quality & exactly as described. Answered an email query straight away. Extremely please with this company
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Informacje dotyczące firmy
Napisane przez firmę
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Dane kontaktowe
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Zjednoczone Królestwo
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Doskonała
403 recenzji
Odpowiada na 100% z negatywnych recenzji
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The dress is beautiful
The dress is beautiful, but really disappointed it was stuffed in a box half the size it needed to be. It was posted without an outer box so it’s defaced with an address label and writing from the delivery courier. Plus I couldn’t get the dress back in the box for storage, so I’ve had to buy a box myself… it genuinely spoiled the experience of purchasing such an expensive dress, definitely not what I expected from such a respected brand.
28 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for sharing your feedback Sarah, and we’re very sorry to hear about the issues with the packaging. We completely understand how disappointing this must have been, especially when purchasing such a special dress.
To help us ensure a better experience in the future, please do raise any issues like this with our Customer Care team, ideally with photos. Feedback like yours is incredibly important to us so we can continually improve our service and delivery standards. It will also allow us to escalate to the carrier.
We truly appreciate you taking the time to let us know, and again, our sincere apologies for the inconvenience caused.
The quality of all the dresses is…
The quality of all the dresses is unmatched.
It was easy to try them on and then choose whether I want to purchase them or not. Harper Concierge were also very efficient and their customer service overall is spectacular. Thank you for the pleasant experience!
22 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback Fatima. We’re delighted to hear that you enjoyed trying on the dresses and that the process made choosing your perfect dress easy.
It’s fantastic to know that our Harper Concierge team provided efficient and exceptional service — we’ll be sure to pass your kind words on. Your compliments truly mean a lot, and we’re so pleased you had such a pleasant experience with us! 🌸
Loved it
Loved the design, quality and it was a really good delivery experience too
1 grudnia 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback! We’re thrilled to hear you loved the design and quality of your order, and that your delivery experience was smooth and enjoyable.
We really appreciate you taking the time to share your experience! 🌸
Everything is marvellous
Everything is marvellous. It's a pity I had to return the dress because it's too big for me and I Hope I could find the right size very soon.
17 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your kind words! ✨ We’re sorry the dress wasn’t the perfect fit this time, but we hope you find the right size very soon. 💖 Please don’t hesitate to reach out if you need any assistance with sizing or our collection!
Absolutely beautiful
29 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much! ✨ We’re thrilled to hear you love your purchase! 🥰 We hope to welcome you back to shop again with us💖
Lovely dress but no way was it a size 18
25 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for sharing your feedback, Sue. I’m truly sorry to hear that the dress did not feel like a true size 18 — we completely understand how disappointing that can be, and we appreciate you taking the time to let us know.
For future purchases, we recommend checking our online size guide, which includes detailed measurements for each size. And if you’re ever unsure, please don’t hesitate to reach out — our Customer Care team is always here to help with personalised sizing advice to make sure you feel confident in your selection.
We really do value your experience with us, and we hope we can welcome you back to shop with us again soon.
Odpowiedź od Needle & Thread
Thank you for your feedback— we’re delighted your daughter loves the dress! We hope to welcome you back to shop again with us💖✨
Excellent service
Excellent service. Would definitely use again. The try on before you buy is so convenient and easy. The dresses are absolutely stunning. 🤩
17 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for the wonderful review Catherine. We’re delighted to hear that you enjoyed our Try Before You Buy service and found it convenient and easy to use.
We absolutely love knowing that you found the dresses stunning — that means the world to us!
We look forward to assisting you again in the future. 💗
Amazing bridal dresses
Amazing dresses, and the try before you buy service has been so useful as I shop for wedding dresses, happy to say I found THE ONE from here. 🥰
15 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you found the perfect wedding dress with us — that’s such exciting news! 🥰
We’re also delighted that our Try Before You Buy service helped make the process easier and more enjoyable for you.
Wishing you all the love and joy as you get ready for your special day 💕
Needle and Thread - Exquisite Dresses & incredible customer service
Needle and Thread is a wonderful company selling uniquely exquisite dresses. They also provide a valuable concierge service through Harper - a real bonus when my dress didn’t fit.
On heavily sequined items I would suggest sizing up (that was my experience).
I have been thinking about the dress constantly and will be back for a bigger size
12 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for taking the time to share such lovely feedback — it truly means a lot to us! We’re delighted to hear that you love our designs and that our concierge service with Harper was helpful when you needed assistance.
Thank you as well for your helpful note regarding sizing on heavily sequined styles — we always appreciate insight from our customers’ experiences.
We’re thrilled to know you’ve found a dress you love and can’t wait to welcome you back for the perfect size! 💗
I used the Harper concierge service to…
I used the Harper concierge service to try on lots of dresses for an upcoming family wedding.
It was brilliant. All of the dresses were gorgeous and it was brilliant being able to try a lot. I ended up choosing a dress I added last minute as a wild card. But its beautiful, comfortable and a wonderful fit (I did size up one size as I have a larger chest!). Perfect for a special eventn
19 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for sharing your lovely feedback Emily. We’re thrilled to hear that you enjoyed using the Harper Concierge service and had the chance to try on lots of dresses for your upcoming family wedding. 🎀✨
It’s wonderful that your “wild card” dress turned out to be beautiful, comfortable, and the perfect fit! 💖 Thank you for sharing the sizing tip too — it’s so helpful for others with similar considerations.
We hope you have an amazing time at the wedding and enjoy wearing your dress! 🥂💐
Overall a good experience.
Really helpful customer service, a great try-before-you-buy option, which is very helpful when deciding on an overall look or sizing.
The only issue I would say is that the sizing is very off. It states true to size, but I didn't find this to be the case at all and I would very much advice going on the measurements and ignore the size label.
10 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for taking the time to share your feedback Julie. We’re glad to hear that our customer service and the Try Before You Buy option were helpful in deciding on your overall look and sizing. 🎀✨
We really appreciate your honesty regarding the sizing. 💖 Your tip to focus on the measurements rather than the size label is incredibly helpful for other customers, and we’ll also take this into consideration to improve our guidance in the future.
Thank you again for your thoughtful feedback!
Beautiful selection of dresses
Beautiful selection of dresses. Arrived when due, packed well and delighted with style and quality. Very easy to return the dress not needed and keep the other. The Harper try before you buy is also helpful.
16 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re delighted with the style and quality of your dresses, and that the delivery and packaging met your expectations. 🎀✨
It’s great to know that the Harper Try Before You Buy service was helpful and made things easier for you. 💖 We really appreciate you sharing your experience!
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that you love the design and that the size was perfect. 🎀💖
We hope you enjoy wearing it and feel amazing every time!
I highly recommend Needle and thread
I highly recommend Needle and thread. Great customer service and amazing quality of the dress I ordered.
Also, the very fast delivery was a plus.
30 października 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your wonderful feedback Sarah. We’re delighted to hear that you’re happy with your dress, our customer service, and the delivery experience. 💖
Your recommendation truly means a lot to us, and we’re so grateful for your support. We hope you enjoy wearing your dress and look forward to helping you again in the future!
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback Lizzie! We’re thrilled to hear you think the dress is beautiful — it really means a lot to us. 💛
We hope you enjoy wearing it and feel amazing every time!
Odpowiedź od Needle & Thread
Thank you so much Aisha! It was our pleasure 💕
We truly appreciate your support and look forward to welcoming you back!
Beautiful Clothes Great Service
There clothes are beautiful and great quality.
The delivery time is exceptional live in Australia placed my order Sunday received it on Friday 💟
Thank you
9 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re enjoying your beautiful Needle & Thread pieces and that your delivery to Australia was so quick 💗
We truly appreciate your support and hope your dresses bring you many special moments!
Try before you buy is brilliant!
Brilliant idea to be able to try before you buy as they are expensive dresses. Just register your debit/ card and an £1 charge is held on it. Then you have 5 days to return anything you don’t want. Return process is straightforward. Beautiful dresses- SO sparkly! Excellent experience with this company.
4 listopada 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for sharing your experience Jane 💕 We’re thrilled to hear that you enjoyed using the Try Before You Buy and that you loved your dresses. ✨
It’s wonderful to know the process was smooth and that our designs brought a little extra sparkle to your day. We truly appreciate your support and kind words!
I absolutely love Needle & Thread…
I absolutely love Needle & Thread dresses! The quality is always amazing. I’m also so happy they carry smaller sizes — it’s really hard to find XXS anywhere. I first ordered a size 0, but it was a bit too small, so I returned it and ordered a size 2 instead, and it fits perfectly. The support team was so kind and helpful with the sizing, and most importantly, they let me know that the length of the dress would stay the same as in size 0.
23 października 2025
Opinia niezależna
Odpowiedź od Needle & Thread
Thank you so much for your lovely feedback Olga! We’re delighted to hear how much you love your Needle & Thread dresses and that our team could assist you in finding the perfect fit. It’s wonderful to know your new size 2 fits beautifully.
We truly appreciate your support and hope you enjoy wearing your dress for many special occasions. ✨
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