MAXNOMIC® by NEEDforSEAT USA Recenzje 

176
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

First of all, you are still making the seat that I purchased back in 2015. The parts are still available too, which is very nice. I'm really glad I was able to get new armrests since that is a wearabl... Zobacz więcej

Oceniono na 5 z 5

I've had my Need for Seat chair for 6 years. The tilt mechanism went out recently but the chair is great other than that. I ordered a new tilt mechanism. It arrived with the height adjustor broken. Ma... Zobacz więcej

Oceniono na 4 z 5

The XL seat with tall cylinder is fantastic. Perfect height adjustment for my desk, comfortable, roomy, all the options with arm rest, very sturdy feeling, safe getting when 6'2" 285 leans back in it.... Zobacz więcej

Oceniono na 5 z 5

We just love the comfort And adjustable levels for reclining. The XL seat did not allow quite enough room for comfort under desk when we 1st received it. Contacted customer service and immediately s... Zobacz więcej

Informacje dotyczące firmy

  1. Meble biurowe

Napisane przez firmę

Established premium gaming and office chair retailer of MAXNOMIC chairs. We sell ergonomic, high quality, reclinable and ajustable chairs. Built to last with a sturdy metal frame, molded foam, pu-leather and heavy duty accessories. Over 10+ years of experience in the gaming chair market. Custom branded chairs available with custom logo and name embroidery. Officially licensed XBOX, ESL, Smite, CSGO, OSU and PUBG chair.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
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Oceniono na 5 z 5

We just love the comfort And adjustable…

We just love the comfort And adjustable levels for reclining. The XL seat did not allow quite enough room for comfort under desk when we 1st received it. Contacted customer service and immediately solved our issue with a short cylinder replacement option. It arrived in a few days and we swapped them out. Now it's a perfect fit under desk. We couldn't be more pleased with the chair and our experience with customer service! We highly recommend. Good quality chair with exceptional customer service.

17 lutego 2023
Oceniono na 5 z 5

Absolutely Unmatched service

The folks here are genuinely oriented toward the user experience and they love what they do! I have never experienced faster delivery and customer service times ever, and I won't be shopping around elsewhere to find out either! 6 out of 5 stars.

29 grudnia 2022
Oceniono na 5 z 5

My 5-star Base Broke

My 5-star Base Broke, and I was happy to see that you offered replacements for a reasonable price. Replacement was easy, but needed youtube guidance. I would recommend how-to videos for at-home replacement parts, which would be a nice touch in the future, similar to your assembly videos.

3 stycznia 2023
Oceniono na 5 z 5

Comfortable and personalized

I got the large Office Series for my work desk and it’s awesome! I work at a University so I was able to get our logo and got my name embroidered on it. I sometimes sit for very long hours and this chair is a game changer compared to the crappy usual chairs that are provided by my office. The foam is firm but very comfortable for long hours. I love the adjustable arm rests and the fact that costumer service was so responsive and helpful. Highly recommend if you sit in a chair for work!!

30 grudnia 2021
Opinia niezależna
Oceniono na 1 z 5

Terrible Quality Product

Absolutely disappointed in the direction this company has gone with their products. I used to be a big time fan of Needforseats chairs as I had a MAXNOMIC Team Liquid chair I had purchased 8 years ago that was absolutely phenomenal I had used it for 6 years with heavy use and it held up so well. Now early of last year I decided to purchase a new MAXNOMIC® Commander S PUE as my old one had finally started to show its age. This new Maxnomic chair I received was so poorly put together I couldn't believe the quality of everything.
-They decided to switch from the more metal base for the wheels for this cheaper plastic looking metal that came broken on arrival.
Thankfully I just switched the base from my old chair as it was still in good condition.
The foam in this new chair was also terrible compared to the old one I can feel the bar in the chair and it makes it very uncomfortable to sit in for any extended period of time I had to resort to using a pad on the chair.
The material they used for this chair as well has begun to already fall apart on me after a year of use and the pads on the armrest have all but completely fallen apart.
I just can't believe this company went from providing such quality high end chairs to this terrible chair they have released now.
At this point in time i would not recommend anyone to buy one of these chairs which is extremely disappointing because I used to rave about my old one.

~I am not confusing the product as I am full aware of what I purchased
~As mentioned I did not reach out about the broken base as I had just swapped it for my old chair that was still in good condition.
~As I have no way of posting pictures here I can not show the state my chair is in otherwise I would.

23 grudnia 2022
Opinia niezależna
Logo MAXNOMIC® by NEEDforSEAT USA

Odpowiedź od MAXNOMIC® by NEEDforSEAT USA

Hi Bryson, sorry but you may be confusing a different product with ours since none of the mentioned parts/materials have changed. It's still the exact same metal structure, the same PU-leather, the same metal base, heavy-duty tilt mechanism, sturdy 4D armrests, and the same casters. Especially the part with "feeling the bar" when sitting on the chair is the reason why we use firmer foam than our competitors to prevent exactly that issue. Not sure what went wrong here but our records also don't show that there has been any attempts made to contact us about broken parts or anything else. Thank you.

Oceniono na 1 z 5

The took the money out of my account…

The took the money out of my account and after 5 days of no word I emailed them and they said there was a problem with my card. Scam artists.

Yeah my card was a fraud risk yet you still froze the funds. SCAM!

You stated that you even tried to access Amazon Pay which I never authorized.

Either accept the order or don't, do not freeze peoples money for days until they contact you to see why you aren't delivering.

It's funny I tried to call the number in your email and it said you are closed, yet here you are, nice business model.

I have all the documentation I need to back up my story.

To clarify you didn't cancel my order until I told you to yet you froze the funds until I contacted you.

----EDIT 12/22/22----

My phone records say otherwise, but like I said I have all the records to prove what I have said, I am done with you and your scam business.

So you admit you access Amazon Pay when you weren't given authorization to, I ordered through your site and it had nothing to do with Amazon. I have ordered before and after this with Amazon and you are the only fraud company I have had trouble with.

If my card was fraudulent then why did you freeze the funds?

You either take the order or not, you don't hold peoples money until they contact you. Six days and counting.

I had a Maxnomic chair and it was good but the leather wore out, but I found another option that costs half as much Blue Whale hopefully they are more competent than you.

Anyway you will get you one star and like it, I will not be back or spend more time on your fraud company. There is a reason you can't even make four stars.

You had one job, take the order or don't , you failed, obviously I was a paying customer and you failed there also.

Game on bish

"Your order was flagged as fraudulent as the provided billing and shipping address doesn’t match the credit card’s address. Furthermore an attempt to make the payment via Amazon Pay was declined by Amazon. Per our policy we tried reaching out to you via phone call but weren’t able to get ahold of you on multiple attempts. "

You took the money and I never got a call from you! And Amazon was never a option through your site, you commited fraud by even trying to use it. Like I said fraud and scam artits.

Want to compare records, unfreeze my money or its really on!

22 grudnia 2022
Opinia niezależna
Logo MAXNOMIC® by NEEDforSEAT USA

Odpowiedź od MAXNOMIC® by NEEDforSEAT USA

Hi there, unfortunately your review is misleading, so we'd like to clarify some things. We never took your money. Every order that's being placed on our website only authorizes our customers' credit cards which puts funds in a pending status. Every order gets reviewed and only if everything looks alright we capture the funds which will initiate the funds transfer. Your order was already flagged with a high fraud score. That score is determined by certain characteristics based on historic data of fraudulent orders and we explained to you what information we'd require to clear the order. Since you decided not to provide us with the requested information we had to cancel your order. Since we never captured your funds we have never received any of your money.

Edit: We don't access Amazon Pay but we certainly see records of failed attempts in our store backend when customers have attempted to check out with them. If you have already forgotten that you've tried to pay via Amazon Pay that's ok but claiming that we did it is simply not true because it's impossible.

If you call outside of business hours you still have the option to leave a voicemail which you haven't. Business hours are Mo-Fr 9am-5pm Eastern Time.

We tried to verify your order and called you on multiple occasions before we would have reached out via email. You reached out first so we explained the issue, gave you options to clear the order and also gave the option that we can cancel the order. You decided to cancel and so we did. You funds were never transferred out of your account so there wasn't even a need for a refund.

We do keep records of everything too. Again, the only institution that can freeze your funds is your bank. Thank you and happy holidays!



Oceniono na 2 z 5

The foam formula change is awful

I've bought 2 other maxnomic chairs before this one. Both were extremely comfortable and well made. In the past year and a half they changed the foam formula, it's now significantly stiffer. So much that sitting on the chair with my feet flat on the ground feels like I'm sitting on a slightly soft wooden chair. The front edge puts pressure on the underside of my thighs and after 2 hours there is discomfort. After that it just turns to literal pain that takes a longer amount of time to fade away. I even tried lowering the chair so that my legs wouldnt put as much weight on the foam, that actually decreased the ergonomics because I had to literally reach up to use my computer, and it didn't help much anyways. I inquired about this change and got told people wanted stiffer foam for better ergonomics. But I can't see how anyone would prefer to sit on this. Quality besides the hard foam is good. Value for money is poor. I have sat in more comfortable seats that cost half as much. This would be 1 Star but the response and courtesy of the rep involved was helpful, even if it wasn't the answer I wanted to hear.

1 grudnia 2022
Oceniono na 5 z 5

Perfect

Exactly what I ordered. Hope my son likes it. Originally thought I was charged for personalization but after reviewing the invoice I see the extra charge was for the premium armrests.

5 grudnia 2022
Logo MAXNOMIC® by NEEDforSEAT USA

Odpowiedź od MAXNOMIC® by NEEDforSEAT USA

Thank you, we appreciate your feedback!

Oceniono na 5 z 5

Chair is exactly what I needed

Chair is so supportive. I haven't had any of the back or hip pain from working 10-2+ hours/day at my desk. I asked Customer Service prior to purchasing what would work best for my needs and the advice was just right. I also did have trouble with the right armrest not locking into the position when selected and they sent me a replacement part within 24 hours. Several of my co-workers from home have this chair and it was the best advice from them!

26 września 2022
Oceniono na 5 z 5

Perfect chair for a gamer/Ohio state fan!

Absolutely love the chair! It’s the perfect fit for my Ohio state themed mancave. Also perfect fit for my body type, very comfortable and perfect fit(I’m 5’9 165). Had an issue where the screws were not put in the box, but the man I talked to was fantastic. Shipped me the screws as well as cleaner for the inconvenience. Great customer service!

26 września 2022
Oceniono na 2 z 5

I'm probably done with Maxnomic…

I'm probably done with Maxnomic anything. I wanted to go higher end with my gaming chair and got one of their XL Series chairs. The quality was miles better than what I had before, that's not the issue. I was warned that their customer service can be a little weak when it came to product issues, and my experience was just that. When my spring cylinder started failing I ordered a new one but could not for the life of me get the old one off, even following the video directions on their YouTube page. When I contacted customer support they recommended using a hammer instead of a mallet, which damaged the cylinder, base and tilt mechanism and also did not solve the problem. Not being able to use my chair, I then ordered a new base, wheels, and tilt mechanism and what I got was a box with loose wheels and tilt mechanism sliding around and scratching and denting the base. By the time I ordered all these parts I had paid almost as much as I paid for the chair itself and I'd expect a little better packaging. Now I have a functioning chair (for now) with a dented and scratched to hell base that I can't believe I spent all that money on. Going to ride this chair until the wheels fall of and then go with someone else next time.

10 września 2022

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