Nectarsleep Recenzje 

RUN AWAY. I rarely write any reviews online but decided to take the time to write this review to ensure no one else experiences the insane and traumatic experience that I had to experience the past 3 weeks. (3 weeks delay in shipping so far - and still no ETA on the delivery + horrifying customer service response on a daily basis leading to a severe sleep deprivation requiring prescribed medication for weeks.) I moved cross country from California to NY and timed purchasing a mattress + base combined with white glove service so that it will be ready by my first weekend here. We all know how moving can be stressful no matter when and a good night sleep was one thing I prioritized and made sure I can get it on time. So, I ordered with the customer service agent online to triple ensure that the timeline worked for the delivery and paid extra for the white glove service. Then... radio silence from them even after a few days past the promised delivery date. I've been sleeping on the cold floor with a blanket or a cheap air mattress which ended up causing a severe back pain since I expected my $4000 mattress + bed to be here in any minute, and whenever I called the customer service re: the delivery, they kept stringing me along by saying "it will be delivered soon." Now it's been 3 weeks of that broken radio response every day. By now they have exhausted all the ridiculous excuses ("the base arrived damaged so we are re sending them" "it's the third party provider who's being unreliable" "we re-shipped it but no ETA yet") and makes me wonder if they ever had anything in stock and why on earth they had to falsely advertise "In stock! 1-2 days shipping guaranteed" on the website. At least they could have informed me about the potential delay when I was placing the order on the phone with a strict timeline and I could have made a wiser choice on other platforms or prepared a better substitute for the time being. After 3 weeks of daily ridiculous angry calls engaging with them, I asked for a full refund (which they refused to since its through a white glove service) and compensation (which they did, $50 for weeks of losing sleep ha). I have not slept on the nectar mattress yet but just for this horrifying and tramuatizing experience of dealing with their irresponsible customer service, I would NOT recommend going with this mattress firm at all. This is the worst customer service I've ever dealt with for something so time and health sensitive.

I purchased my nectar mattress and foundation in March. I have repeatedly called and emailed them on various occasions. The sheets and mattress cover didn’t fit. There was sagging in the mattress and piling. The company would tell me to email specific pictures and I would. I have not resolved my issues. Frankly getting tired of calling. Just a warning DO NOT buy from this company

Do not buy this mattress. Or adjusting frame. Mattress is almost flat on one side and they won't replace it. Keep asking me for picture after picture after picture. Frams cracked 4 months in which they replaced but what a hassle.

This most recent purchase was my fourth from Nectar and Siena Sleep (sister company to Nectar - both are owned by Resident Home along with DreamCloud) but it will be my last. I ordered a king hybrid mattress, bed frame, and sleep bundle on 9/2/24. The mattress and sleep bundle shipped promptly, as expected, and as Nectar represented. The bed frame, however, was back-ordered multiple times. The first back-order was fine because we had not moved into our new house yet. However, they proceeded to blow every shipping deadline that they gave me over the next three weeks, gaslighting me at every step. We moved into our new house and ended up sleeping on the new mattress on the floor for several days while we waited for the bed frame to arrive. The mattress was damaged by a small nail in the floor so now I'm waiting for a warranty claim to go through on that.

Although the call center reps are polite enough, they don't know anything more than what their system tells them and they refused to let me speak to a manager (again, politely) no matter how many times I asked. After they blew their third shipping deadline of 9/20 they finally said that it wouldn't ship until the week of 10/20 at which point I canceled the bed frame after some back and forth about swapping the bed frame that my wife wanted for a foundation that she didn't want. We ultimately ordered a bed frame from Overstock that got here in three days. Next time I will order from a non Resident Home company.

I purchased a mattress and adjustable bed frame which I like very much but unfortunately 2 to 3 weeks later the remote went bad and I contacted customer service they told me to send in a video showing that it doesn't work which I did and I sent them pictures of the serial numbers and everything they have all my information on file bed is paid in full and they're making it impossible for me to get replacement remote, because of this I will never deal with nectar again are recommend them to anybody, terrible customer service.

I placed an order on 08/25/2024 and was scheduled to get an and adjustable base. The problem was that the base was broken on the middle partition platform. Mind you I had only had the base for less than 24 hours and upon contacting customer service and providing all the tedious photos they wanted MULTIPLE times, they are refusing to give me my REFUND and rather want to send another poor quality base to me. It is absurd, I have stated several times that I want a refund, nothing more and they still send email asking me to verify my shipping address for them to reship another base. Absurd.
Do not buy from them they are shipping out poor quality items and make you go through hoops just for them to not honor their own policies.

Our shipment had been delayed 3 times I received part of my shipment the 2nd week and now they are saying it is going to take a month to get the rest of the shipment to me I am currently sleeping on a blow up mattress. I am so upset with their costumer service. This has been a frustrating experience.

Terrible purchase. After a year and a half, the side rails pulled out of the wood. When taking apart to throw in trash, discovered two big gouges in floor. The metal support posts in the center had cut right through the protective plastic caps and went inside the post, gouging two big holes in the middle of my floor. Now I need a new bed and a floor.

4 years ago my roommate and I each bought Nectar memory foam mattresses, along with an adjustable frame to help with my health issues. We talked at length to the salesman, who told us there was a promotion and that the adjustable bed frame would carry the lifelong warranty along with the mattress. A few weeks ago the frame stopped working and we could not get it to regulate. I called Nectar to be told the frame only had a 3 year warranty, so it was not covered. She went through some trouble shooting, but nothing worked. I put in a complaint, and all I keep getting is the same troubleshooting as we had already tried. I have called head office, was told basically tough it's out of warranty nothing we can do, sorry you can't speak to a manager. Do not trust this company,

We purchased a "Nectar Premium Hybrid" last September (2023) Not cheap. I was looking forward to the advertised "medium firm" support.
Sad to report it is not even close to "medium firm." The edges sag a ridiculous amount (when sitting on edge, side nearly buckles under my 128lbs). The two sides on which we typically sleep developed obvious divots with a few months.
My husband, who doesn't have the lower back and SI joint pain I experience, is now finding himself migrating every night to his edge of the bed, which--even with the above-mentioned lack of support--is better than the center of his side!
I'm now in the process of returning the mattress. I've submitted several photos that show it's pristine condition,(it's been in a zipped cover since delivery), as well as photos that show its absurd softness. While seeming to proceed with the return, they've also emailed me with several other "options" that are attempts to avoid having to refund our $$. Fair enough, but I'm sticking to my guns with this one.
Buyer beware.

good luck getting a refund from these guys. incredibly pushy customer service rep continually ignored my insistence that i did not want credit towards another mattress and instead wanted a full refund. after repeatedly telling him to stop offering me alternatives and to simply process the refund, he stopped replying to my messages and I had to follow up again to get them to give me my money back. woeful stuff.

We bought this mattress for my mother who was recuperating with family after having knee replacement surgery. Well, it’s like a huge cotton ball. No support. She sat down and immediately slid right off onto the floor. It literally turned into a smushed peanut butter and jelly sandwich. And in case you’re wondering, no she’s not obese. Please be careful if you need a bed with reinforced edges and proper support.

I recently purchased a mattress, adjustable bed frame and a frame and headboard. They arrived promptly. I ended up with an "upgrade" mattress, but it was all foam and not the hybrid type that I thought would suit me best. They were out of hybrids. I like the mattress. I like the adjustable bed frame. I am disappointed that the adjustable frame and the headboard frame really do not go together after I was told they would. You end up throwing away the wood slats and the metal support bars in order for the adjustable frame to fit inside the headboard frame. This leaves the headboard frame quite flimsy and you are discarding quite a lot of what you paid for. I think they could design this better. I also got rotten batteries in the remote for the adjustable frame that were leaking chemicals which got all over my hands and the floor.

I didn't have any issues with ordering or receiving the mattress, and I found the customer service to be quite good. However, the product itself falls short of expectations. I purchased the standard Nectar mattress during the COVID-19 lockdowns, hoping for a more relaxing sleeping experience amid the uncertainty in the world. For me, a relaxing sleep environment means staying cool throughout the night and having adequate support from the mattress.

Despite Nectar's claims that their mattress "cools" the sleeper, my experience was quite the opposite. The mattress retains heat like no other I’ve had before, making it very warm to sleep on. This was a significant disappointment, especially since temperature regulation is one of the primary features Nectar advertises. I reached out to their customer service, and they kindly sent me some cooling sheets for free. However, these sheets did not help; they felt like sleeping with plastic, which made the situation worse rather than better.

Additionally, the support of the mattress has diminished surprisingly quickly. After only three years of use, I find myself waking up uncomfortable and stiff, which was not an issue when the mattress was new. This rapid decline in support is concerning and has affected my overall sleep quality.

Given these issues, I plan to move this bed to a guest room and purchase a new mattress for myself. I will be conducting significantly more research this time to ensure I find a mattress that truly meets my needs for both cooling and support. While I appreciate Nectar's customer service, the performance and longevity of the mattress itself have been disappointing.

Nectar mattress is very deceptive regarding their manufacturing process and what's contained in their mattresses.

They use FIBERGLASS as a fire retardant in their mattresses which is unsafe as it causes respiratory issues as well as skin rashes.

Nectar Mattress needs to be more transparent about this so that consumers can weigh their options when buying a mattress. Why put on a removable mattress cover if it can't be removed due to the fact it spreads fiberglass EVERYWHERE.

Ordered 2 twin xl copper hybrid + serenity bundle + premium adjustable base. All x2. Been using since 02/01/2024 (date of review 07/07/2024)

Shopping experience.

Ordered - January 6th, arrived on February 1st. Communication about delay? Non existent. Reaching out to them? Outright lying:
* advertising - "In stock. Ships within 2 business days"
* first communication - "we have too many orders, ships within a week or two"
* No shipment after two weeks? "Oh sorry, your mattresses are not yet manufactured; also we need to ship them from China first"
* Multiple more communications (always me reaching out to them, not the the way around). Always new dates, always dates passed without delivery being made. (3 more times)
* Ultimately delivered on February 1st

Also it looks like they always have neverending sale of some kind going.

Why review on trust pilot?

For better visibility. Also there is no way at all to leave a review on their site.

Mattress experience.

It took around 3 weeks for mattress to "get into shape" and for me to adjust. For comparison IKEA mattresses "get into shape" in 2 days and I adjust in another day or two.

Despite everything they claim feels like 6/10 by firmness. Quite ok, but I had more firm foam-only mattresses.

After getting used to it, seems like a decent mattress for a price (1300 for twin xl). 7/10 I'd say.

Premier adjustable base experience.

(For me the price was 999). Base is pretty good, adjusting as it should. Legs consist of 3 sections, so height (from the floor) is somewhat adjustable too. Not sure "premium" worth it though.

Separately adjustable head/foot elevation works great. I'm not a fan of zero gravity position, but my wife likes it very much.

USB ports are slow for charging (good enough for overnight) and unreliable - one of mine is always causing the phone to go "charging for a second - not charging at all - charging for a second".

Massage is just one vibrating block. Next to useless in my opinion.

Under bed is jus a small LED strip with around 10 different colors. No timer on that one.

Overall 9/10. Not sure "premium" features are worth additional $100 but base is still good.

Serenity sleep bundle experience.

In a word: it is a scam.

Cooling pillow worth $125?
* It's not cooling at all
* Nothing like on pictures
* I have $7 pillow from IKEA that is *worlds* better than this abomination
* I have $70 real cooling pillow from IKEA that is incomparably better than this piece of junk (starting with the fact that IKEA one is actually cooling)

Overall: 0/10. I literally have better experience sleeping on my bundled up hoodie than with this so-called pillow.

Breathable mattress protector worth $149?

* It's not breathable - I literally can't feel the cooling top of the mattress through it. And that's even without putting a bed linen on top of it.
* It is not big enough for twin xl. It fits, but very easily comes undone after a night or two. And if you wanna use zero gravity position? That's a guarantee that you will need to refit this thing again.

Sheet set for $175?

I don't even know what to say at this point. Go, buy a set on Amazon for $25 and you will have superior version.

They initially denied our claim but relented because of the failure of their mattress "protector" (their wording). They are sending a new bed, which is the right thing to do. This went from a 1-star to a 3-star review.

They did not have a "mattress protector" in stock. I'm speculating that it may have been a quality control issue.

In any event, they are refunding me $50 for that, and I will purchase one on my own,

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We were excited when we purchased our beds in July and October 2023 - 2 separate purchases.

Both came with a mattress cover they provided that is supposed to protect against leaks, stains, etc. Their cover did a terrible job and, as a result, has likely ruined the bed.

Unfortunately, our dog wet itself on the bed with the cover on. The cover did not hold up as expected and leaked into the mattress.

When we contacted customer service about this, their online chats kept disconnecting, and we finally got an email asking for these things...

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In order to get this taken care of, I’ll need the following:
A photo of the entire mattress surface (bird's eye view, preferably), with no sheets or other bed linens on it. If you're unable to capture the full surface in one image, multiple images are OK as long as the entire mattress surface can be seen in the combined photos. If your mattress comes with a zipper cover, do not remove it. This is part of the mattress and needs to stay on the mattress.
A photo of the problem area that may not meet quality standards.
Photos of both (2) white mattress tags. Both tags are sewn on top of one another and are located near the bottom of your mattress. If they're stuck together, please separate them. I need to be able to read the information contained on the tags, so please send clear, legible photos.​
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We have done this and have since heard NOTHING back from the company in about a week.

If you say you stand by your product, then stand by it. It took me having to go nuclear to get the company to pay attention to my concern. This isn't the first instance of their sub-par customer service.

When we received our second bed in October, it was not nearly as comfortable as the first. We wanted to return it, but Nectar insisted on sending a pad for the bed. While it is OK, it is not ideal and does not make the bed as comfortable as the first.

Do not buy this mattess. I purchased mine in 2021 and it’s already dipping the middle. The lifetime warranty is a lie so do not believe the hype. I had to send all these photos in and then they told me the warranty is void. Not worth the price paid.

The mattress causes significant pain for both me and my girlfriend. Nectar is refusing to process the return until we’ve used the mattress for 30 days, requiring us to continue to sleep on a mattress that is harming us. While Nectar’s website does hide a requirement that you must wait 30 days before returning the mattress, on the page where you actually purchase the mattress, it describes its return policy very differently:

“One of the incredible things about all of our mattresses is that each of them comes with a 365 day trial period, three times longer than most other trials in the industry. This means that you’ll have a full year from the day your mattress is delivered to see if the Nectar is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the Nectar. Should you find it’s not a perfect fit, some photographic evidence may be required to process your return.”

Encouraging you to wait 30 days isn’t the same as requiring it. They engage in false and deceptive advertising to sell their painful mattress and then require you to keep sleeping on it after you tell them it’s causing you harm. Shameful.

I am not very happy with Nectar even before starting to test their product. I ordered everything, and it went well at first. I received a shipping date and delivery day notification. The first delivery went well, but then my second part of the order, which included the mattresses, was an issue. I received a tracking number and the wrong item was delivered. They sent a set of linens and pillows that were offered for free with the order (since I ordered the bedframe).

It took 45 minutes over a chat to explain the problem. Then I had to call and spend another 30 minutes showing the package and all the information on the boxes before they admitted there was a problem in the warehouse, and the wrong item was shipped. They gave me a FedEx tracking number for FedEx to pick up the wrongly delivered item. I asked them to deliver the mattresses as soon as possible since I threw out my old mattress that morning, expecting to receive the new mattresses.

However, the story didn't end there. FedEx didn't recognize the tracking number and asked for the confirmation number. I went to a FedEx drop-off location and faced the same issue. I then called again, and after another 45 minutes, I was given an RMA with a label to print so I could drop the boxes off at any FedEx location. Since then, I have received no updates on my mattresses. They are still showing as waiting for shipment (as of June 9) when the original message showed delivery scheduled for June 7 or 8.

When I called them and explained that I'm sleeping on a sofa, not even a sofa bed, and asked if they could expedite the process since it was their mistake in the first place, the only answer I got was, "We will email you when we have more information." I don't know if this is acceptable for a company that has more than 50,000 feedbacks and does not assume any of its mistakes or correct them. Furthermore, they haven't updated the order status to date and keep telling me that I will receive an email when it's shipped.

I feel horrible about wasting time and energy and having to go through the same explanation many times. I'm pretty sure they are just waiting for FedEx to deliver the wrong item that I returned before initiating the shipment of the mattresses. And guess what? I'm the one who has to deal with this headache, sleep on a sofa, and not be able to talk to someone who can fix this.

I haven't even slept on their mattress yet, and this has been the most horrible online shopping experience of my life.