Nectarsleep Recenzje 

I’m finally at my wits end with this mattress company we had to send back the first mattress we got after they lied to us and told us how great it would work. We’ve got these split king adjustable mattress, which would not stay together was all over the place and horrible so we sent that back and we wanted the same mattress but in in Cal King so the cow King was not available. They said it would be available likely within a month or so so they sent us the next mattress down, which is so uncomfortable, we have taken to not even sleeping in our own bed as the mattress is unusable it’s like sleeping on a bowl of mush! Yet the other mattress is still not available and now we’re stuck with this awful mattress! And they will do absolutely nothing for us. We will have to resort to just sending this thing back and getting a mattress from some of other company. I was optimistic. I’m no longer optimistic. Now I’m jaded and upset. I don’t recommend this company and if they ever do something for us and it ends well I will amend this review!

They promised that the mattress would ship in 2 to 3 business days. It has been 10 days and there has been no movement or shipment. When I called, they gave me the same information that is available on the website. There are no US based customer support agents. It is all outsourced.

Delivery was delayed by a week. When they finally contacted me they gave me one time slot with not a single other option two days later so you cannot have a job. Paid $200 for the white glove service for one person to show up and say they cannot install it. They left with everything and now I am fighting for a refund. I would not recommend this company to anyone.

While I’m sure Nectar’s offerings are competitive in their price range, their customer service, in my recent experience, is so incredibly incompetent (at best) that I recommend never buying their product. Essentially, as a Mother’s Day gift this year, I purchased a mattress with “white glove” installation service (including removal of the old mattress) for my 87 year old mother. It was supposed to arrive on or about Mother’s Day. I was very happy when I got a email the day before Mother’s Day “confirming delivery.” In truth, the only thing that had arrived was a mattress protector I also purchased. After more than a month of getting the runaround from Nectar as to when the mattress would finally be delivered (one unfulfilled promise after another on the phone; they keep you on hold forever, drop calls without returning them, yet it’s the only way to reach them as they don’t respond to their emails), and after repeated emails to them with the last one threatening to cancel my order, I got no responses and was forced to cancel. That was in June. For the past nearly three months, I have spent many hours fighting with Nectar and my credit card company with Nectar insisting that it had delivered the mattress (a completely false and potentially fraudulent statement). As proof, they produced a delivery receipt for the day before Mother’s Day. Not surprisingly, the receipt was from FedEx which had delivered only a small box (the mattress protector) and had left it at the door without any required signature by the recipient. Nectar stuck to their mistruth until I was able to find someone with common sense at my credit card company who finally understood that FedEx does not install mattresses and remove the old mattress (a service I paid $200 for), and Nectar was finally forced to confess it was either incompetent or (even worse, perhaps) fraudulent. I buy lots of things, and have never had worse customer service than I received from Nectar. Do yourself a favor and buy your mattress from another vendor.

Turns out, in the U.S. Nectar and Dreamcloud, as I learned on a call with them, are connected so I am leaving my Dreamcloud review here also
I should have looked here first.
Dreadful experience:
Fedex misdelivered part of the order on 8/28. I spent over an hour in several phone calls to Dreamcloud and eventually had to open a case with Fedex myself after a Dreamcloud rep told me “it is up to the digression of Fedex on whether or not to deliver to you"

Fedex attempted to deliver the mattress on 8/29. The box was shredded in one corner and torn in 3 more places. It was FILTHY. It was re-taped in several places. I REFUSED DELIVERY. Driver put it back on his truck. I called Dreamcloud and asked for a refund. 4 phone calls later I received a refund minus $70 for a questionable reason

Poor quality mattresses. They are disposable mattresses and not made with quality materials. The furniture is the same and misrepresented on the website. If you buy something and have to return it, it is a NIGHTMARE. I did a return on the Mira bed and night stands and it took Fed Ex weeks to come and pick up because Nectar did not input the return properly. I had to call in 5 times to fix this one simple issue - waiting on phone 45-60 minutes each time to resolve this simple issue. Waiting for a supervisor each time, inputting the return, being promised FedEx would pick up and FedEx never showing up. Disgusting experience. Never again!

Would never buy from them again based on the lack of customer support. They will make you wait an hour on the phone playing games with you suggesting really dumb solutions that never resolve the problem. Just to promise you they will call you later tonight or email a resolution, but completely ghost you. The most unprofessional company. The items themselves were not bad, but if you get an item that is defected good luck.

I cannot say enough about both Nectar as a company and the comfort of their mattresses. Recently, I went through one of the most devastating experiences of my life when my home was destroyed in a flood. I lost absolutely everything, including my bed. Out of everything that was ruined, I was most heartbroken about my Nectar mattress, because it had truly been the most comfortable bed I have ever slept in.

What stood out to me in this difficult time was not just the product, but the company behind it. From the moment I reached out, Nectar treated me with compassion and care. Kimberly R. and Shanne D. took the time to listen to my situation, offered empathy, and went above and beyond to help. They didn’t just treat me like another customer; they treated me like a human being going through a crisis. That kind of service is rare and unforgettable.

When you buy from Nectar, you’re not only getting a bed that provides the best sleep imaginable—you’re choosing a company that values its customers, truly listens, and shows up for people in need. In a world where customer service often feels rushed or impersonal, Nectar’s team reminded me that kindness and support still exist.

I am beyond grateful for their generosity and support during such a difficult time. Because of them, I get to look forward to a little comfort again after so much loss. Nectar has gained not just a lifelong customer in me, but a genuine advocate.

Thank you, Kimberly R. and Shanne D., for making such a difference in my life, and restoring hope in the rest of my neighborhood that is slowly being rebuilt.

I’m extremely disappointed with my experience with Nectar and their so-called “Forever Warranty.” I’ve had my mattress for about 5 years, and it started giving me problems just a couple of years in — developing a deep dip that has only gotten worse over time. That sagging caused serious back pain and made it nearly impossible to get a good night’s sleep.

When I finally reached out for warranty support, I expected a smooth, helpful process. Instead, it became a frustrating loop of requests for more photos and proof. In trying to lift and position the mattress for their pictures, I actually aggravated my back injury. Even after explaining my situation, they kept asking for more documentation instead of offering a quick resolution.

With my back in worse shape and no real progress, I couldn’t wait around any longer for them to “decide” what to do. I’m now replacing the mattress out of my own pocket — something I never thought I’d have to do with a brand that advertises a Forever Warranty.

Nectar was probably the single worst mattress purchasing experience I have ever had. From excessive multi month delays on “in stock” items, abnormal sizing (mattress was about 5% smaller in all dimensions than a standard king) to to poor quality, Nectar hit the trifecta. When items listed as in stock were purchased, after an extended period that missed the delivery window, we started to get multiple calls a day from an “international” call center asking if we wanted a lesser product than what we ordered yet with only vague promises that it would ship any time too soon as well. This was a colossal waste of time and money and we will never use Nectar again. Fair warning, steer clear.

Ordered a Queen in everything and received a fkin king mattress. Didn't realize it until we had the old bed broken down and was putting the mattress on the base. Safe to say they got cursed out good. How slow can you be to ship everything queen BUT the mattress.

Worked with customer service for my recent purchase including the White Glove service. After being convince to purchase the bundle I didn't realize the headboard I had in the original cart was not included. I called back and purchased the headboard but was told that since the headboard was a separate purchase the White Glove Service would not install it. What? I just dropped $4,400 including the $300 White Glove service and they can't attach the head board with 4 bolts? This was a mistake on Nectar customer service to begin with. They have me a $50 discount on the headboard but that doesn't help if you aren't able to lift heavy objects.

Excellent staff very helpful. Salesman was especially helpful in helping us choose a new mattress. Explaining everything to us and showing us various bed bases and mattresses. Would highly recommend Nectar!

Order number N-16643305. I ordered this mattress on July 5, 2025, and it was delivered on July 9, 2025. I paid over $1,100 for it, including extended protection with Allstate. My partner and I unpacked the mattress on July 12, which was a Saturday. The first night was cool, and the second night was also cool. However, on the third night, I experienced pain while tossing and turning. Customer service claimed this is a medium-firm mattress, but I am pregnant and have scoliosis, which contributed to my back pain. My partner even commented that the bed felt uneven and softer compared to his firmer spring mattress.

The process to get a replacement was incredibly frustrating. They required me to measure the mattress, take pictures of it and the tags, and provide various measurements—unnecessary steps given that it had just been delivered. I barely had the mattress for a week, and it has been a terrible experience. The Nectar Premier mattress is not medium-firm; it feels incredibly soft, and I've begun to sink into it. I've had much better mattresses than this memory foam option.

Today, Sharetown came to pick up my mattress so I can get my refund of over $1,100. I plan to seek a mattress elsewhere because Nectar is not worth it. I would not recommend this company at all.

I gave nectar a two star review, because it did show up on time and it was a matres .
I let my New Premier Nectar mattress expand for 72 hours without being layed on. First, it never fully filled out leaving the outside liner lose on all corners and sides. Second, once i slept on the Nectar Premier mattress i found it to be quit comfortable for two days, then i noticed it getting lumpy and like it was separating leaving a dip in places. I weigh 205lbs and im 6'2" tall, and the only one on the mattress. Yes as they told me i was more than welcome to send it back. That is not a alternative for me because I'm a disabled veteran, and unable to even .ove the .mattress. I had the men that brought out the new recliner I bought set it up for me. I was generous a thankful they were able to help me out.I cant afford to have someone come to my house and somehow box it up. I have to save for my stuff. So 3 yrs later I still have a very bad mattress on my bed frame.
NO i WOULD NOT RECOMMEND ! This mattress to any one for any reason. I dont like giving negative reviews, but I felt I had to. Hoping no one else gets put in the same predicament as me.

This company is a SCAM! While the mattress is fantastic, they are crooks with terrible customer support. I bought my mattress because of their current "summer sale" (which shows it has a few hours left at all times, and resets every few hours to make it seem urgent). They promised $500 worth of free accessories alongside my purchase, which was what made me buy from them. The accessories didn't ship with my mattress, which was weird, but whatever. We eventually followed up with the company and they said the shipment was cancelled as the items didn't actually exist to begin with. After many encounters with their customer service, they finally said they had gotten the accessories and were shipping them out. After they didn't arrive when they were supposed to, we contacted them again, and they said once again that they didn't actually exist. They finally gave us a $50 refund, on the $500 of accessories we paid for! So now we're basically out $450, and they are STILL offering this fraudulent deal on their website! The mattress is good, but I would never ever deal with these frauds again! Absolutely avoid at all costs!

I am extremely disappointed with my Nectar delivery experience. I was told my mattress would arrive on a specific date, so I stayed home all day, only to find out it would be delayed to the next day. Once again, I waited all day with no update, and eventually discovered the mattress had been delivered to the leasing office after hours, which was closed.

No one contacted me with delivery changes or status updates. I had to find my own way to get the mattress from the office to my apartment, which was not easy. After all of this inconvenience, Nectar offered me a mere $50 and a sheet as an apology, completely unacceptable considering the time, stress, and effort this situation caused.

This has been a frustrating and disappointing experience, and I expected much better service from a company that claims to value its customers.

Reached out to nectar regarding a broken bedframe. This is the 2nd bedframe that was sent to me, under warranty, as the first arrived damaged in the box.
The frame lasted 1 year, after which I had to buy metal feet on amazon to support the frame centrally. 1 more year later, the left-head side of the frame snapped and crashed down with us lying on top. The frame is poorly constructed with thin wood. The frame is completely disconnected from the headboard itself and needs to be supported up off of the ground with text books. I've reached out to nectar about their quality control, and they replied with a 1 sentence "Your nectar purchase is out of warranty, there's nothing we can do." This is unacceptable for a frame that runs upwards of $650.
The bed itself is comfortable, but doesn't fit into the king-size frame they provide you with. It therefore chronically bends and droops at the edges, and there's simply no proper way to it into the small frame.
Nectar is one huge mistake, and there's a reason they run massive discounts and cost cheaper than the bigger name companies.
Buyer beware. At a minimum, stay completely away from their frames.

Horrible, horrible experience and will be returning mattresses due to customer service experience. Horrible/no customer service!!! Would have loved to keep the mattress because it does seem comfortable but will not keep with the current frame and want to spend my hard earned money with a company that respects me and my concerns.

Mattress frame received according to Nectar website was supposed to be 60x80 but actually measures 78 1/2 by barely 58. If they would have offered to exchange it as I asked they could have kept a customer now I am so upset about all the time wasted and rudeness received that I don’t want the damn bed anymore.

I spent 4.5 hours on the phone they require 15 different pictures that I kept having to resend because they didn’t like them. Not to mention I got disconnected twice and they didn’t call back even though I had been sending via email photos and sent my phone number.

On my third call I was told the bed frame is within acceptable measurement guidelines and they won’t replace. When I explained the shorter frame will create more opportunity for mattress to sag they said mattress is under warranty if that happens. We have two other adjustable frames and they all measure exactly the same size as mattress.

In addition, we initially also thought usb ports were missing and massage function didn’t work because the book received for the mattress frame was not for the mattress frame we apparently have. The usb ports were in a different place and massage function instructions did not turn it on but my husband was able to finally get it to work a different way.

I ordered an adjustable base from Nectar and paid $199 for White Glove delivery. The delivery was scheduled for a specific day, and I cleared my schedule and stayed home all day—no one showed up, and I received zero communication.

I tried contacting the delivery partner (Hub Group) multiple times—automated phone lines, no live agents, no responses. After days of silence, they eventually reached out and completed the delivery, without even acknowledging or apologizing for the missed appointment.

I emailed Nectar directly multiple times to explain what happened and request a partial refund for the service I clearly did not receive—but they haven’t responded at all. I expected far better for a premium delivery fee and am incredibly disappointed by both the service and the lack of customer care.

I am deeply disappointed in the poor customer service and sharing my experience elsewhere so others know what to expect.
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Update: After posting this review, Nectar finally responded to my emails. While I appreciate that they did reach out and address the issue, I still feel the situation should never have escalated this far. The resolution was acceptable, but the communication and delivery process were deeply frustrating. I’ve updated this review to reflect that they eventually made contact.