NEAFS Recenzje 

204
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Zobacz więcej

Oceniono na 5 z 5

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Couldn’t taste any flavour in the…

Couldn’t taste any flavour in the nicotine free. It tastes like cigarettes which isn’t nice when i gave up cigarettes over 8 years ago. Plus they only last for 15 puffs. And once you put in a tip it’s hard to get it out again to change it.

3 października 2025
Logo NEAFS

Odpowiedź od NEAFS

Hi there,

Thank you so much for sharing your feedback — we really appreciate you taking the time to let us know about your experience.

Our nicotine & nicotine-free sticks are 100% tobacco free and are designed to offer a smooth, smoke-free experience that simulates regular cigarettes. It sounds like there might be an opportunity for us to guide you on the proper usage and help you explore other flavour options that may suit your taste better.

Please reach out to us directly at support@neafs.com — our team would be happy to assist you personally and make sure you get the best experience from NEAFS.

Warm regards,
The NEAFS Team

Oceniono na 1 z 5

They are aful

28 września 2025
Logo NEAFS

Odpowiedź od NEAFS

Good afternoon to you. I hope you are well today. We are sorry to hear of your experience. If you would like to elaborate on your thoughts and discuss how we can make this right for you. Please visit Neafs.com and create a support ticket, where a member of the team will be glad to take this matter up with you.
Regards
NEAFS SUPPORT

Oceniono na 5 z 5

I ordered Neafs refills over 10 days…

I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!

2 września 2025
Logo NEAFS

Odpowiedź od NEAFS

Hello Dear Customer,
We are deeply sorry for the experience that you have experienced. This is not the service we expect you to receive.

We have requested more information from you in order for us to able to assist you better.

Please reach out to us via email, on info@neafs.com so we can assist you as best we can with the issue that you have experienced.

Warm Regards

NEAFS

Oceniono na 5 z 5

Experience of NEAFS product

I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!

8 września 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much for the feedback :-)

Oceniono na 1 z 5

I have not received the teo pen

I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service

30 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

Good morning Heather,

I'm very sorry to hear about the missing item in your delivery. Please accept our sincere apologies for the inconvenience caused, and we wish to resolve this matter with the upmost urgency for you.

I want to assure you that a senior member of the Neafs team will be reaching out to you via email within the next hour to assist you further and help resolve this issue as quickly as possible.

Thank you for your patience and understanding, and we shall get this resolved without fail

Warm regards, NEAFS SUPPORT

Oceniono na 5 z 5

Professional

Organised and efficient processing and delivering product

31 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

Thank you for the positive feedback :-)

Oceniono na 3 z 5

Disappointed

Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.

21 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much for the feedback. We aim to make things right and help where we can.

If you require any further help with this issue, please dont hesitate to contact us on info@neafs.com where we can help as best we can

Regards

NEAFS

Oceniono na 5 z 5

Ordering was easy and the payment went…

Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.

26 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much :-)

Oceniono na 5 z 5

Perfect for giving up

Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.

21 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

Awesome to hear - well done you :-)

Oceniono na 5 z 5

Amazing

Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend

21 sierpnia 2025
Logo NEAFS

Odpowiedź od NEAFS

This is great to hear - well done you :-)

Oceniono na 5 z 5

I smoked cigarettes for 43 years until Neafs!

I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!

I am very, very happy to reccomend.

26 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)

Oceniono na 5 z 5

Just really impressed overall

Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.

26 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much :-)

Oceniono na 5 z 5

Neafs stick and Teo device are the best

For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .

24 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much for the feedback - we look forward to packing your next order :-)

Oceniono na 5 z 5

Excellent service

Excellent service! Neaf sticks are the only thing that has helped me to quit smoking

20 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Well done on quitting tobacco! :-)

Oceniono na 4 z 5

Great customer service

Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.

19 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you so much for the feedback :-)

Oceniono na 5 z 5

Great products with an easy to use…

Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues

20 sierpnia 2025
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you for the feedback. we aim to please as best we can :-)

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