Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Zobacz więcej
Reakcja na opinię
I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Zobacz więcej
Reakcja na opinię
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Dane kontaktowe
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Zjednoczone Królestwo
- +44 7788 466215
- support@neafs.com
- neafs.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Poor service no support no customer service
Hopefully
You never have any problems because there customer service is almost NONEXISTENT!!!
AND
When you purchase the sticks and pay for next day , you will get them in 4 days !!!
Don’t try and complain because there’s no customer service !!!
So if
You want to deal with this brand be prepared for NO REPLY, NO SUPPORT….
Fantastic company with outstanding…
Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i will definately use again 👍

Odpowiedź od NEAFS
Good idea far too strong not nice to…
Good idea far too strong not nice to smoke I wouldn’t recommend

Odpowiedź od NEAFS
Fantastic product and the best I’ve…
Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usually see. V happy with it!

Odpowiedź od NEAFS
I want to share my feedback on recent…
I want to share my feedback on recent improvements.
The new design of Teo X is great!
And may I say the new sticks are incredible!
Such a great improvement and very enjoyable.
Always great customer service and delivery.

Odpowiedź od NEAFS
Excellent Product and Outstanding…
Excellent Product and Outstanding Customer Service!
I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smooth, taste. The flavour is excellent, and the battery life has been impressive.
What has really stood out to me is the customer service. The team and especially Rich have always been friendly, helpful, and quick to respond whenever I've needed assistance. It's reassuring to know that support is there if you need it, and they genuinely seem to care about their customers.
I wouldn't hesitate to recommend NEAFS and the TEO-X device to others.
Thank you, NEAFS, for a great experience!

Odpowiedź od NEAFS
I can’t stand the new sticks
I can’t stand the new sticks
They are like silk cut awful flavour the mint burns
I want my old style sticks back
The new device is lovely
I will have to go somewhere else and maybe get a new set up

Odpowiedź od NEAFS
Excellent customer service and very…
Excellent customer service and very quick delivery! I love the new flavours as well!

Odpowiedź od NEAFS
The new design has made it so much more…
The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

Odpowiedź od NEAFS
Very quick delivery and good price.went…
Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

Odpowiedź od NEAFS
Fabulous customer service as always
Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!

Odpowiedź od NEAFS
Received my new device and sticks
Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

Odpowiedź od NEAFS
New improved product!
I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.
With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.
Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

Odpowiedź od NEAFS
Excellent pricing. Great product
Excellent pricing, great product, great discount, delivered on time as stated.
Would highly recomend

Odpowiedź od NEAFS
in the start everything was good but…
in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.
Excellent service fantastic price will…
Excellent service fantastic price will defo be ordering again

Odpowiedź od NEAFS
New NEAFS patches very bad
I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.
The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.
In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.
I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.
This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.
Ditto the previous comment regarding…
Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.
Doświadczenie Trustpilot
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