NEAFS Recenzje 

204
Wynik TrustScore: 4 na 5

4,0

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Hopefully You never have any problems because there customer service is almost NONEXISTENT!!! AND When you purchase the sticks and pay for next day , you will get them in 4 days !!! Don’t try... Zobacz więcej

Oceniono na 5 z 5

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i wil... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have found that reaching out to customer support is the best way around issues. Their Neafs Sticks have been the only thing that has got me off cigarettes in about 40 years. The most realistic alt... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 76

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Poor service no support no customer service

Hopefully
You never have any problems because there customer service is almost NONEXISTENT!!!
AND
When you purchase the sticks and pay for next day , you will get them in 4 days !!!
Don’t try and complain because there’s no customer service !!!
So if
You want to deal with this brand be prepared for NO REPLY, NO SUPPORT….

17 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic company with outstanding…

Fantastic company with outstanding customer service. I had an issue with a product and asked them to look into it. The issue was resolved very quickly with no hassle or cost to me. Excellent and i will definately use again 👍

2 sierpnia 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you for this positive feedback here. We are aiming to provide great customer service along with our great products. We look forward to your next order.
Kind Regards
NEAFS SUPPORT

Oceniono na 3 z 5

Good idea far too strong not nice to…

Good idea far too strong not nice to smoke I wouldn’t recommend

2 lipca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you for your feedback here. We have many other varieties to try within our range. We understand everyone's tastes are different. You may be suited more to our UNO+ vape range.
We are happy to support further if need be.
Kind regards
NEAFS SUPPORT

Oceniono na 5 z 5

Fantastic product and the best I’ve…

Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usually see. V happy with it!

30 czerwca 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Good morning - Thank you for this great feedback - we hope you continue to love NEAFS.
Regards
NEAFS SUPPORT

Oceniono na 5 z 5

I want to share my feedback on recent…

I want to share my feedback on recent improvements.

The new design of Teo X is great!

And may I say the new sticks are incredible!

Such a great improvement and very enjoyable.

Always great customer service and delivery.

29 czerwca 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Good morning, thank you for this amazing feedback.
And we are thrilled that you are enjoying the new X-Range.
We look forward to your next order
Kind Regards
NEAFS SUPPORT

Oceniono na 5 z 5

Excellent Product and Outstanding…

Excellent Product and Outstanding Customer Service!

I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smooth, taste. The flavour is excellent, and the battery life has been impressive.

What has really stood out to me is the customer service. The team and especially Rich have always been friendly, helpful, and quick to respond whenever I've needed assistance. It's reassuring to know that support is there if you need it, and they genuinely seem to care about their customers.

I wouldn't hesitate to recommend NEAFS and the TEO-X device to others.

Thank you, NEAFS, for a great experience!

19 czerwca 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you Emma for taking the time to leave this great feedback.
We are glad you love the product and the service Richard has provided.
We look forward to your next order.
Regards
NEAFS SUPPORT

Oceniono na 1 z 5

I can’t stand the new sticks

I can’t stand the new sticks
They are like silk cut awful flavour the mint burns
I want my old style sticks back
The new device is lovely
I will have to go somewhere else and maybe get a new set up

13 czerwca 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you for your feedback here.
I understand you have reached out to support already to help assist you with your NEAFS Journey.
Regards
NEAFS SUPPORT

Oceniono na 5 z 5

Excellent customer service and very…

Excellent customer service and very quick delivery! I love the new flavours as well!

5 czerwca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you for this great feedback. We are pleased that you love the X-Sticks.
We look forward to your next purchase.
Regards
NEAFS SUPPORT

Oceniono na 5 z 5

The new design has made it so much more…

The new design has made it so much more enjoyable. The designers need a pat on the back. No mess, I like the cap over the top of device. Excellent

5 czerwca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you for this great feedback. We shall pass your compliments to the design team for sure.
Kind Regards
NEAFS SUPPORT

Oceniono na 5 z 5

Very quick delivery and good price.went…

Very quick delivery and good price.went for the new teo X and like it much more flavour and better draw. Very happy

5 czerwca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you for this feedback - we are very pleased that you like the new and improved X-Range.
We look forward to your next order.
Kind Regards
NEAFS SUPPORT

Oceniono na 5 z 5

Fabulous customer service as always

Fabulous customer service as always. Doesn't matter who you speak to they always go that extra mile!

3 czerwca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you Philip for this feedback. We hope you love the new X-Range and we look forward to your next purchase.
Kind Regards
NEAFS SUPPORT

Oceniono na 5 z 5

Received my new device and sticks

Received my new device and sticks, very please with the quality and flavours of the new stock, Dane is my new favourite

3 czerwca 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you Liz for this great feedback. And great news you found your favourite already. Plenty of Dane waiting for you :)
Kind regards
NEAFS SUPPORT

Oceniono na 5 z 5

New improved product!

I have been using Neafs for a few years now and in recent months there have been some issues with the product which made me nervous about ordering more for a while as the quality had really slipped however the support I received through these months has been outstanding and a special mention to Richard King who is a real credit to the business and I imagine it has not been the easiest time for him.

With all that said, they have now launched their new and very much improved product, it has now completely restored my faith, I have got to say that Neafs are the only thing that has ever worked to keep me away from tobacco.

Before taking on board the negative reviews that are on here please bear in mind that the product has now changed, please give it a go, it could change your life like it has mine!!

5 czerwca 2026
Opinia niezależna
Logo NEAFS

Odpowiedź od NEAFS

Thank you for taking the time to review NEAFS with honesty. We have made many improvements, and are proud of the long awaited release of the X-Range. We hope you continue to enjoy NEAFS.
Regards
NEAFS SUPPORT

Oceniono na 1 z 5

in the start everything was good but…

in the start everything was good but everything changed this year year with new batch ending 801 they are pure shite a tea bag would feel better smoking.
hopefully they will change it back as the change ingredients but nowhere is mentioned about it.

18 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Flawless service.

26 kwietnia 2026
Logo NEAFS

Odpowiedź od NEAFS

Thank you for the great feedback.
And we look forward to always serving you well.
Regards
NEAFS SUPPORT

Oceniono na 1 z 5

New NEAFS patches very bad

I have been using NEAFS for over 3 years, but the recent batches (expiry 2027) are clearly defective.

The sticks produce almost no smoke, have a very unpleasant taste, and give off a strong mold-like smell. This is completely different from older batches, which were consistent. I currently have more than 20 packs from these new batches, and they are all unusable. The smell and taste are so bad that they affect my breathing and cause discomfort in my lungs.

In addition, I have experienced repeated device failures — this is now my 9th device showing the same red light issue and stopping working.

I have sent multiple emails, raised several support tickets, and tried contacting local distributors, but I have received no proper response or explanation.

This situation is very concerning. A product with such serious quality issues should not still be on sale without clear communication, investigation, and corrective action.

23 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Ditto the previous comment regarding…

Ditto the previous comment regarding batch number 25061801 which is being sold in Dublin. How this batch passed quality control is both a worry and a mystery. Sickeningly unpleasant, strong taste which is in complete contrast to previous batches. Aftertaste can leave you feeling slightly nauseous. Pretty toxic experience and urgently needs to be addressed by the manufacturer.

23 kwietnia 2026
Opinia niezależna

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