Very slow resolution of issues
I ordered from NationsKit as a surprise for my son’s 13th birthday in July. Unfortunately, the experience has been very disappointing.
When the jerseys arrived, there was an issue with two of them, so I contacted customer service on July 28 to request replacements. I was told the replacements would be taken care of and sent at no additional cost.
It’s been 7 weeks waiting. I have followed up almost every week, but as of today, I still have not received the replacement jerseys or even a clear shipment update. Each time, I’m told it’s being looked into or escalated, but there has still been no resolution.
I understand that delays can happen, but waiting this long for a replacement after it was already promised is extremely frustrating. My son has been waiting for his jerseys for weeks, and what was supposed to be a special birthday surprise has turned into a very frustrating customer service experience.
I really hope NationsKit can resolve this soon, but based on my experience so far, I would recommend being prepared for a potentially very slow resolution if there is an issue with your order.








