Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Zobacz więcej
Reakcja na opinię
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Zobacz więcej
Reakcja na opinię
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Naprawa samochodu
- również w kategorii:
- Szyby samochodowe
- Warsztat samochodowy
O National Windscreens - Halesowen
Napisane przez firmę
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Dane kontaktowe
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Zjednoczone Królestwo
- 0121-369-0738
4,7
Doskonała
385 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Whole company has 'Not our problem ' mentality.
1 Changed my appointment time without informing me .
2 Online chat said they'd changed it back when they hadn't
3 Halesowen branch blaming everyone else . Shrug shoulders -not our problem mentality.
4 Didn't complete my new windscreen installation & intimidated me into paying excess.
5 Drove in with car legal on UK roads , left with a vehicle illegal to drive.
22 lipca 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate you bringing this to our attention. We're sorry to hear about the appointment change, communication issues, the incomplete installation, and the concerns about your vehicle's legality. We'll investigate these points with the branch to ensure our service meets expectations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Friendly efficient service as…
Friendly efficient service delivered as planned with no issues. Excellent result.
22 lipca 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you found our service friendly and efficient, delivered as planned without any problems, resulting in an excellent outcome.
Odpowiedź od National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A1 Professional Service
Very professional service carried out by a very professional operator, five star all the way, wouldn't hesitate to recommend.
10 lipca 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate you mentioning the professional service from our operator. We're happy to hear that you had a five-star experience and would recommend us!
Did not fit well but changed to a perfect one
Initially, the windscreen didn’t fit well and there was a small gap between the glass and the borders. However, after I raised the issue, the company immediately contacted me and arranged to replace the windscreen right at my home parking. The service was quick, professional, and they did a wonderful job. I really appreciate their prompt response and great customer service. Updating my rating to 4 stars!
9 lipca 2025
Odpowiedź od National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Done an excellent job.
Done an excellent job.
No mess & very quick and efficient.
Even put my things back on the windscreen.
Thanks
4 lipca 2025
Odpowiedź od National Windscreens - Halesowen
We're happy to hear that you were pleased with the service! It's great to know our team was quick, efficient, and left no mess. We appreciate your positive feedback!
Polite friendly helpful & very…
Polite friendly helpful & very efficient.
Couldn’t be better!
20 czerwca 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you experienced polite, friendly, helpful, and very efficient service.
Great quality service
12 czerwca 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate your positive feedback. Thank you!
Fast and friendly
Very helpful and quick service even though I had to have a new windscreen fitted
31 maja 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you found our service helpful and quick, even with the new windscreen fitting.
National Windscreens …
The man from National Windscreens arrived on time and fitted the screen within an hour and was very clean and tidy.l was very pleased with the job and would definitely use them again.
26 maja 2025
Odpowiedź od National Windscreens - Halesowen
We're happy to hear that our technician arrived on time, completed the work efficiently, and maintained a clean workspace. We appreciate your positive feedback and are glad you were pleased with the service.
Quick repair no hassle…
The fitter kept me informed by phone with events after I had dropped the vehicle off at Halesowen. Quick repair no issues.
21 maja 2025
Odpowiedź od National Windscreens - Halesowen
We're happy to hear that you were kept informed about your vehicle's repair at Halesowen. We appreciate your feedback regarding the quick and seamless service you experienced.
Quick and easy
13 maja 2025
Odpowiedź od National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional and polite team
Perfect. Staff were great, I was kept well informed about my repair. They have done a terrific job on my Audi Cab, highly recommend.
Thanks again.
14 maja 2025
Odpowiedź od National Windscreens - Halesowen
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the communication and the quality of the repair work. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Excellent customer service and very…
Excellent customer service and very prompt service.
Highly recommended.
14 maja 2025
Odpowiedź od National Windscreens - Halesowen
Thank you for your positive feedback! We are delighted to hear that you found our customer service excellent and our service very prompt. We appreciate your recommendation and strive to provide exceptional service to all our customers.
Odpowiedź od National Windscreens - Halesowen
We understand your disappointment with your recent experience. We value your feedback and will use it to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very welcoming and informative guy who…
Very welcoming and informative guy who sorted my windscreen.
12 maja 2025
Odpowiedź od National Windscreens - Halesowen
We appreciate your kind words. We're glad you found our team helpful and informative. We strive to provide excellent service to all our customers.
Fitter was great the waiting from 7am…
Fitter was great the waiting from 7am Monday morning when reported till Thursday afternoon when fitted was a long time to have vehicle unsecured!
8 maja 2025
Odpowiedź od National Windscreens - Halesowen
We understand your frustration with the wait time for your vehicle's repair. We strive to provide timely service and apologize for the inconvenience you experienced. We appreciate your feedback and will use it to improve our processes.
Odpowiedź od National Windscreens - Halesowen
We're glad to hear that you had a positive experience with our technician. We appreciate your feedback and will share it with the team.
Brilliant service
Brilliant service, very clear on what was happening and done in great time.
25 kwietnia 2025
Odpowiedź od National Windscreens - Halesowen
Thank you for your positive review! We are delighted to hear that you were pleased with the clarity of the service and the timely completion of the work. We strive to provide excellent customer experiences, and your review confirms we're meeting that goal. We appreciate you taking the time to share your positive experience.
Odpowiedź od National Windscreens - Halesowen
Thank you for your kind words. We appreciate your positive feedback and are glad you found our service professional and efficient.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.