It was easy to book . Friendly staff quick service

Extremely satisfied with my experience with National Windscreens.
Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to work with.
Having been completed at my home, I had almost forgot my windscreen was being replaced, which is amazing, especially being such a major change.

Only slight grievance would be the slight lack of comms, however this may have been on my others inbox.
Thanks again National Windscreens.

Rearly friendly and polite

Friendly and quick service. No complaints

After a horrible experience having my car vandalised, the staff at National Windscreens, Bristol, were friendly and professional. They halved the estimated time of the work to be done and texted when complete. Thank you to those kind staff. JMM

terrible to deal with. the call center does not seem connected to the branches, as i had made them promise to a] let me know when a glass had been located and b] when it had arrived at local branch in bristol. neither of these things were ever done.

additionally we [another car and name] had used them years ago and they simply forgot about us leaving us stranded

when i asked if they had the glass yet they told me that my claim had been cancelled but couldn't say why, so as we dont drive with out a windscreen we had to cancel our working holiday. much later or next day i had another automated text from them saying a fitter was on the job, [which seemed odd considering the job was cancelled, but then it was just an computer generated text msg like all the others]

fortunately i decided when i queried the text they told me the fitter was actually coming, and not till i inquired further did they admit they had had somehow generated 2 claims for the same job so they cancelled one, without telling the call center or me

so i then tried to reestablish our working holiday but the the holiday providers had given the work someone else when i said we couldn't make it because we had no wind screen. we lost the holiday

at one point national windscreens response was "we didn't break the windscreen" we are not responsible, another women seems to think that telling me it was "human error" was good excuse

were not asking them to pay for the holiday but their cluelessness and "human error" as they call it has clearly resulted in the holiday being lost

of coarse they finally turned up and fitted the glass but were so clueless they didnt even bother to check if it had been paid for so when the fitter verbally asked me i said "yes", thinking my partner must have paid

come payment time they finally offered a miserable £35 discount, which ive not yet accepted. now they appear to have withdrawn the discount in there invoice

we have now complained to Aviva suggesting they don't use national windscreens any more

if you motor insurance directs your claim to them i would suggest you choose another glass company, weve use others and have had proper service each time
job no 6197679
number 133364851
acct blxs
date of work 13/07/2026

Quick & efficient.

Exceptionally warm and polite welcome. Very efficient in the repair with regular updates.
Very impressed.

Clean, quick and great communication

Not very good, didn’t understand the system on my car which cost me money and I’m still waiting for a response to the complaint I made about 5 weeks ago.

I was able to book in quickly and with ease. Being able to indicate the location of the crack on the windscreen with a diagram was excellent, as I was struggling to take a photo in the rain. The replacement was super easy. Helpful staff, air conditioned waiting room on the hottest day of the year, all excellent.

Very prompt service, my badly cracked windscreen that was hit by a stone or something was quickly and neatly replaced on my drive by a very pleasant and competent technician.

Very smooth process

The staff in the local branch were very helpful and knowledgeable, explained the process fully and were very friendly.

Staff were extremely helpful despite the Tesla screen being delayed.

The staff at this site are both knowledgeable and friendly. Relaxed, efficient and informative.
The air conditioned and comfortable waiting room is also most welcome.

really easy, and good communication