National Car Finder Ltd Recenzje 

25
•
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I chose National Car Finder because I was recovering from a serious illness and wanted a stress-free way to purchase a vehicle. I was assured that everything would be handled for me and that... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

We used National Car Finder for the second time this year after previously using them a few years ago. Both times we have been happy overall with the car we received. However this time we experienced... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered our daughters first car from National Car Finder, which was a surprise for her 17th Birthday. Jon and team did a great job of sourcing us the car we wanted (matching the colour and spec),... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Avoid at all cost I wouldn’t have given any stars if that was a choice. Jon Lee and national car finder are not fit for purpose.. arrogant rude and not contactable most of the time .. We all can hav... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon samochodowy
  2. również w kategorii:
  3. Dealer pojazdów mechanicznych
  4. Naprawa samochodów

Napisane przez firmę

National Car Finder National Car Finder is a UK vehicle sourcing specialist helping customers find the right car without the stress of searching themselves. We work closely with our clients to understand exactly what they are looking for — from make, model and specification through to budget — and then source suitable vehicles through our established industry network. Our aim is simple: to make buying a car straightforward, transparent and good value. We pride ourselves on clear communication, professional service and supporting our customers from initial enquiry through to delivery and aftersales. Customer satisfaction and long-term relationships are at the heart of what we do.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

25 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(25)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
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Oceniono na 1 z 5

Pot luck what car you get with these guys

MAKE SURE YOU DON'T USE THESE COWBOYS

Here is an AI Google summary of this company
"National Car Finder has received mixed reviews from customers. While some customers have had positive experiences, particularly with the delivery and service of their cars, others have reported significant issues with the quality of the cars and customer service"

Pot with these guys. Read some of the other reviews and they seem about right. I've had 2 cars from these guys and first one was OK, had an issue I reported and they never replied but it was small and I fixed it and the car has been solid since then. The second recently taken delivery of had NO checks done on it before it was delivered, it had to have been taken from auction and delivered to me....and you can do that yourself nowadays without the need for a company like this.

This car needed:

Front coil spring
2 back tyres
Rear brake shoes
Drop link
Fitting Kit
2 front tyres are the wrong size for the car but not dangerous
Discs and pads

All in all £750 to solve.

Reported to Liam - no answer
Reported again - no answer
Phoned spoke to Liam said he'd get back to me that day - didn't
Reported again - no answer
Phoned to speak to Liam - no answer
Reported again - no answer

These guys are your old style car dealers - it's hit and miss if you get a good car but ultimately the car at auction you can buy yourself outside of BCA so just cut these guys out and buy it yourself.

12 listopada 2024
Opinia niezależna
Logo National Car Finder Ltd

Odpowiedź od National Car Finder Ltd

Hi Chris,

We’re sorry to see this review has been reposted here, particularly as the matters raised were responded to in detail previously and have not changed.

For clarity, at the time of your original feedback this review platform was not actively monitored by our management team, which meant the earlier response was issued via another channel. This has since been rectified and all reviews are now directly overseen.

As previously explained, the vehicle was supplied with a valid MOT, no advisories, and was road-tested prior to delivery. You also carried out a test drive and signed a delivery acceptance confirming no immediate issues. The items later raised included a number of wear-and-tear components, which are not covered under any third-party warranty. For completeness, the figures referenced in this review also differ from the invoice and claim values that were submitted to us at the time.

The items later raised included a number of wear-and-tear components, which are not covered under any third-party warranty. This was clearly outlined at the time, and we nevertheless took the time to review the claim, the invoice submitted, and the circumstances in detail.

We strongly refute the suggestion that vehicles are supplied without checks or that concerns are ignored. Communication records show ongoing engagement throughout the process. We also do not accept the implication of dishonest or unprofessional conduct toward customers or staff.

With regard to the “AI summary” referenced, this is not an independent assessment of our business, but an automated aggregation of online content, which can lack context and accuracy.

We always encourage prospective customers to make an informed decision and to contact us directly with any questions about our buying process, checks, or aftersales support.

Kind regards,
National Car Finder

Oceniono na 5 z 5

My very own personal shopper

My very own personal shopper. From start to finish Liam & Jon have been fantastic. I can find no fault, after service great too… would recommend all day long.

12 października 2024
Opinia niezależna
Logo National Car Finder Ltd

Odpowiedź od National Car Finder Ltd

Hi Dawn,

This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.

Thank you so much for your kind words — it genuinely means a lot to the team.

We’re delighted you felt supported from start to finish and that the aftersales service met your expectations too. That’s exactly what we aim to deliver.

Enjoy your new car, and thank you again for your recommendation — it’s truly appreciated.

Kind regards,
National Car Finder

Oceniono na 5 z 5

Love this service!

Love this service! Have just bought my second car through them - I'm really picky on specification, but Jon and the team provided great options until what I wanted turned up, and I bought at a great price too. Very happy with both cars, and would use them again!

1 października 2024
Opinia niezależna
Logo National Car Finder Ltd

Odpowiedź od National Car Finder Ltd

Hi John,

This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.

Thank you for coming back to us for your second vehicle — that genuinely means a lot.

We know how important specification is, especially when you’re particular about what you want, so we’re pleased we were able to keep searching until the right car came up at the right price.

It’s fantastic to hear you’re happy with both cars, and we truly appreciate your continued trust and recommendation.

Kind regards,
National Car Finder

Oceniono na 1 z 5

Poor por service.

I have just read the only other review and I wish we had the same experience.
instead, we have had nothing but grief,
in the beginning it was all smiles and laughter, and constant messages, calls etc. but
as soon as the money was transferred things started to go wrong.
The vehicle was delivered over scheduled by nearly 2 weeks, with me constantly chasing.
When it finally arrived, it had meant to have been through an AA check list and a service, which we received none of the documentation to validate this.
However the vehicle was in a very poor state internally, stains on the seats, scuff marks on the plastic interior, blurry reversing camera and a scuff on one of the alloy wheels.
After a couple of days, the EML light came on.
this is when the communication started to slow down even more, with unanswered calls and WhatsApp messages.
When then tried to contact them via email, these could sometimes take days to reply.
The EML was finally checked and an exhaust sensor changed.
we had to argue for the internal valeting and are still waiting on the scuff to the wheel to be sorted, which is six weeks later.
as with the rear re versing camera, their excuse is that it is working.
it may come on, but the vision is still very blurry and is faulty, as you cannot see clearly, especially at night, which is impossible to see.
After repeated conversations on the phone they still refuse to do anything about it. Since purchasing this vehicle, we have had to top up the engine oil, brake fluid and have a tyre looked at because it wasn't sealed correctly around the rim. They are refusing to replace the camera, even though we have a 3 month warranty, its the worst service we have ever received in 30 years of Business!

Do NOT buy a car from these people, an absolute huge mistake, which was recommended by our Insures Lemonaid, who have been informed.

6 sierpnia 2024
Opinia niezależna
Logo National Car Finder Ltd

Odpowiedź od National Car Finder Ltd

Hi Darren,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to read that you feel your experience did not meet expectations.

At the time this review was originally posted, this platform was not actively monitored by our management team, which is why a response was not provided sooner. This has since been addressed to ensure all feedback is reviewed directly.

When the engine management light was reported, the vehicle was inspected and the relevant exhaust sensor was replaced. That matter was resolved.

With regard to the reversing camera, this was independently inspected by a garage and confirmed to be functioning correctly, and we were provided with video evidence of it operating as intended. While we understand you were dissatisfied with the image clarity, it was not deemed faulty and therefore did not qualify for replacement under the warranty terms.

The valeting concern was raised several days after delivery; however, we still worked to assist in resolving this.

We appreciate that communication delays can be frustrating and we apologise if at any point you felt you were chasing updates. Improvements have since been implemented to strengthen our aftersales follow-up.

We do not accept that concerns were ignored, but we do recognise that the process clearly felt stressful from your perspective, and for that we are sorry.

Kind regards,

National Car Finder

Oceniono na 5 z 5

My 5-Star Review For National Car Finder

In 2019, as the founder of a new business, I began the daunting task of searching for a reliable car. Visits to various car dealerships disillusioned me due to the pushy sales tactics and attempts to upsell unnecessary add-ons. Online searches were equally unsatisfactory; the idea of spending a significant amount of money with a stranger I hadn’t met and couldn’t trust was unappealing. Buying privately was out of the question as it offered no recourse if the car was unreliable.

A friend recommended Jon and his team at National Car Finder. From our very first conversation, they were genuinely committed to finding me the car I wanted, complete with financing and a warranty. I wanted a BMW X1, a model I had previously owned and loved. Within a day or so, they presented me with several options, including one that perfectly matched my desired color and specifications. Remarkably, the price was thousands of pounds less than what I had seen at dealerships and online. Jon delivered my beautiful BMW X1 within a couple of days.

I was thrilled with my car and enjoyed five years of incident-free motoring. However, a change in circumstances meant I needed to downsize. Once again, Jon and his team excelled. They arranged the sale of my BMW within a week and sourced a superb Nissan Qashqai as my second vehicle from National Car Finder. Five years on, the team remains as dedicated to customer satisfaction as they were with my first purchase.

Thanks to my positive experiences, I have referred numerous friends and colleagues to Jon. Some needed to replace stolen cars, others had written off their vehicles in accidents, and many simply needed an upgrade. All have reported immense satisfaction with their cars and the exceptional service they received.

In an industry where salespeople often struggle to connect with customers, Jon and his team at National Car Finder truly stand out. Their genuine care and commitment ensure customers never experience buyer’s remorse.

As a sixty-something granddad, I rarely feel compelled to write positive reviews. However, the exceptional service provided by Jon and his team at National Car Finder has left me no choice but to give them an honest five-star review.

30 lipca 2024
Opinia niezależna
Logo National Car Finder Ltd

Odpowiedź od National Car Finder Ltd

Hi Steve,

This review was posted during a period when this platform was not actively monitored by our management team, which is why a response was not provided at the time.

Thank you for taking the time to leave such a great review — it’s genuinely appreciated by the whole team.

We’re really pleased to hear you had a positive experience and that everything met your expectations. Feedback like this makes all the hard work worthwhile.

If we can ever assist you again in the future, we’d be more than happy to help.

Kind regards,
National Car Finder

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