National Car Finder Ltd Recenzje 

I chose National Car Finder because I was recovering from a serious illness and wanted a stress-free way to purchase a vehicle. I was assured that everything would be handled for me and that the car came with a six-month warranty.I had the total oposite.
The car was delivered in November, and within a week I noticed a significant oil leak. I reported this immediately. I was directed to a garage which diagnosed serious oil leaks expensive to repair. From that point onwards, I spent months chasing .
One of the most frustrating aspects was the warranty. I repeatedly asked for the warranty paperwork and was repeatedly told I should already have it, they would send again, making me believe it was then that would send it. I never received anything. After months of delays, I was eventually told that it was a third-party warranty and I was given their name and told to contact them myself. I did so and I discovered that the warranty had been registered with the wrong name and email address. Hence I never heard from them. National Car Finder was totally incompetent not investigating when I kept saying I had nothing regarding warraty. They even acknowledged that they entered the incorrect details themselves!.
I had no warranty! They could have solved this issue earlier on as I had reported the fault within days of receiving the vehicle and had spent months trying to get the issue resolved.

I have already paid around £2k in repairs, and the vehicle still has serious unresolved faults, including ongoing oil leaks. I have been advised not to undertake long-distance journeys until further repairs are completed.

What disappointed me most was not the fault itself, as used cars can develop problems, but the lack of check on their part on the warranty, not explaining more, the delays, and the fact that I was repeatedly left to manage the process myself. The service I received was the opposite of the stress-free experience that had been advertised.

I Strongly recommend to stay away from National Car Finder. I am £7000 out of pocket.

Excellent service from Jon and the team at National Car Finder. From the first conversation, Jon took the time to understand exactly what I was looking for and kept me updated throughout the entire process.

He sourced a fantastic vehicle that matched my requirements and budget, and the whole experience was smooth, professional and stress-free. What stood out most was the level of communication and honesty throughout the journey.

I wouldn’t hesitate to recommend Jon and National Car Finder to anyone looking for a reliable, hassle-free way to find their next car. Thanks again for all your help!

Perfect car and service

National Car Finder were fabulous trying to find me the exact car I was looking for with the budget I had it came with a 6 month warranty and a full service was carried out and an MOT before delivery to my work address. Would highly recommend as took the pressure of me going round and round garages and trawling the internet. Thanks All

Vehicle Dispute Complicated by Business Bankruptcy. We purchased a car from National Car Finder in December 2025 via a fully remote sale. Shortly after delivery, we identified dampness in the boot area, signs of moisture near electrical components, and the vehicle also later developed an issue with the boot latch mechanism.

We also discovered that some of the information provided to us before purchase did not align with the V5C documentation we later received. The vehicle had been described to us as having one previous owner; however, the V5C showed us as the third registered keeper.

We raised these concerns promptly and requested to return the vehicle for a refund, but this was not agreed to. We subsequently commenced the small claims process based on our understanding of rights relating to remote sales under the Consumer Contracts Regulations 2013 and vehicle quality requirements under the Consumer Rights Act 2015.

During this process, we became aware that the business owner had entered bankruptcy. This significantly affected how the matter could progress and what practical resolution options remain available to us. Details are publicly available via the UK Insolvency Register.

We are also still awaiting the service book that we were told would be supplied. In addition, despite twice requesting that photographs be removed from social media, these remain visible after our request.

Based on our experience, we would strongly encourage prospective buyers to carry out thorough due diligence before proceeding with a purchase, including carefully reviewing documentation, requesting full terms and conditions in advance, and inspecting any vehicle in person before making payment. Buyers may also wish to consider using a payment method that provides additional consumer protection where available, such as a credit card.

My third car with NCF. All promptly sourced, deliver on time and as described. Thanks again for the speedy service.

I was looking for a car that ticked lots of boxes and couldn’t have been more delighted with the professional care and attention I was given . Nothing was too much trouble and they were determined to find me the ‘wow’ they did. I am delighted and would thoroughly recommend National Carfinder. Thank you.

Amazing customer service and stellar experience.

Jon and his team found exactly what I was looking for, there was a few minor marks but nothing out of the ordinary for an 11 year old car, all works beautifully and I really love the car,

I have only given 4 stars as I have only had the car for 1 day and have no idea what the longevity or long term of the car will be like. But I have trust that they have chosen me a great car.

they drove nearly 4 hours to deliver the vehicles to me so distance is no issue and really gave it a great test on that drive.

I got an Audi A6 Avant and its awesome. I would recommend this company to anyone after an accident as they found me a car that I wanted and very promptly too.

Communication was very easy with them, taking the time to explain anything and everything to me.

Absolutely love my car! Thank you!

We ordered our daughters first car from National Car Finder, which was a surprise for her 17th Birthday. Jon and team did a great job of sourcing us the car we wanted (matching the colour and spec), after providing us several options. We received the car in excellent condition, with a full 12 month MOT included. We have had the car now for several months (National Car Finder even went out their way to deliver on her Birthday!) and are really delighted with it, exactly what we wanted.

Will defiantly recommend, and will use again in future!

I am on my second car bought from National car finder.
Communication right from the initial contact to the delivery of the car was spot on. Offered me plenty of options and allowed me freedom to make my choice.
Service from both Jon and Liam was friendly and helpful.
Would highly recommend and will definitely buy from them again.

Unfortunately, I would not recommend that you buy a car from National Car Finder. If you’re lucky, and the car you buy has no problems, you’ll be fine. But if you’re unlucky and the car you buy has massive issues (probably the reason it ended up at auction in the first place), you’ll be in for a very expensive and frustrating ride - you’ll notice it’s a theme in previous reviews…

We bought a Peugeot 5008 in September 2025, and within two weeks it became clear that it had an existing fault, which made the car undriveable. I want to share what we learned through our experience, so you can make an informed decision on whether to buy a car elsewhere.
- You will be required to pay upfront, in cash, via bank transfer, for a car you have never seen. There are no financial protections for this form of payment, so you can’t make a claim to your bank to recover the funds if you run in to problems
- In theory, you can return or reject the car for a full refund. I imagine (just my opinion…), given that the company asks for payment for the car as soon as the sale completes, they will not have the cash lying around to refund you until they can sell the car again.
- You are told the car comes with a ‘6 month warranty’ - this is provided by a third party. The warranty is basic and only covers a limited number of areas, if your problem doesn’t appear on their list, they won’t pay for it. If they do agree to pay for it, they will haggle over every line item on the estimate, and even then they will require a 10% contribution on the parts they are willing to pay for. On a £1500 invoice, they only agreed to cover £1000. Jon refused to pay a penny.
- National Car Finder is not a registered company, Jon Lee is a sole trader, trading as ‘National Car Finder’, this means that:
- The ‘complaints procedure’ detailed on the website is effectively meaningless, Jon Lee is the only person in the business, you are simply writing to Jon to complain about Jon.
- The ‘company’ is not a member of a regulatory body like the Motor Ombudsman, so you cannot seek support in your complaint through them
- There are no private or government bodies you can complain to if you have an issue with your car which Jon won’t pay for
- Your only recourse to claim back the money you have spent on repairs, is through the small claims court, which costs money and is time consuming.

As other reviewers have suggested, save yourself the hassle, buy the car yourself from BCA if you really want that specific car, otherwise find a reputable dealer.

***Jon Lee used a great well known ‘stalling tactic’ at court mediation today which I have to admit did make us chuckle! Already sorted and delaying the hearing will just cost you more in Interest *** it’s not going away

Also your response to this review must be to another customer in error as I am not with the AA.

My car was written off and my insurance company passed me over to this company . At first they seemed helpful and professional and started passing over cars that may be suitable . I chose a car however when it was finally delivered I did feel disappointed that the pics they had sent myself were really nothing like the car and the interior was dirty with scratches all over the dash board . Around 10 days later, the car started making loud noises when driven and it had to go into a garage . National car finder did cover this cost eventually. In the 11 months I have had the vehicle there have been numerous warning lights , engine management light that a mechanic has had to look at . Driving yesterday doing around 20 MPH I suddenly heard a extremely loud noise from under the car and pulled over to try and take a look. I drove on slowly with a deafening scraping noise , filled with anxiety and made it to a garage. As I pulled in another driver yelled at me to stop driving the car immediately. The garage look a look underneath and they couldn’t believe what they saw. The suspension arm completely eroded with rust and holes in it and the wheel bent inwards. The garage stated if I had been on a motor way it would have been fatal . Therefore, the MOT carried out in January with ‘no advisories’ is fraudulent and they have been reported to the DVSA. I have been asking for the service documentation from National car finder from when I brought the car and to date this has not been provided however I am betting it’s the same MOT centre that did the dodgy MOT. This damage has not occurred over the 11 months I have had the car - more like years of damage. I had no idea they purchased their vehicles from auctions ! National car finder , of course, are stating it’s nothing to do with them . How dare you sell me a death trap ? These guys are scamming people everywhere- clear from other reviews and this needs to stop now.
Another customer will be taking this company to court . An absolute disgrace.
AVOID at all costs

The customer service I received was actually quite good. They Always answered the phone, and they were readily available with the type of cars that I was looking for. However…due to my circumstances (I needed a car for work pretty quickly) their service was substandard.
Basically they bid on car auction websites. The photo of the car looks good against their generic backdrop. But from an auction…who knows what you’re going to end up with? After 4 days of potential cars that I was desperate for, one was “withdrawn from sale” two were “pipped by the post” on bids, 2 were “oh sorry, we didn’t want to pay that much”. It was only then I realised that it’s just an auction. Cars in an auction are in auction for a reason. It depends what you want from a car and how much you trust the dealer without your car ever being looked at or test driven. I’m glad I found an independent finance company and an independent car dealership to complete the sale of the car that I’m getting next week. Gosh…need I say more?? What a circus of a company. I have rated one star for the work they did in sending me generic photos of cars at auction and for the communication PRE-SALE/AGREEMENT

We used National Car Finder for the second time this year after previously using them a few years ago. Both times we have been happy overall with the car we received. However this time we experienced some minor issues with a missing V5 and some tyre issues. We ended up spending over a month chasing Jon in order to get the tyre issue resolved. Jon did sort this out eventually but as a customer we felt forgotten about at times during this process and didn't appreciate having to chase the issue up multiple times. Some improvement to the aftersales service is needed but as I said we are happy with the car.

Avoid at all cost
I wouldn’t have given any stars if that was a choice. Jon Lee and national car finder are not fit for purpose.. arrogant rude and not contactable most of the time .. We all can have unexpected things happen and go wrong but it’s how we deal with them that counts. Jon Lee would not accept responsibility for the car he sold us and started the blame game saying the issue was created by us !!! A statement which ever mechanic on the planet laughed at … 12 weeks to sort and left with our old car to drive around in which he failed to tax which then voided the insurance . We’re out of pocket at this moment in time. A refund was requested after 2 weeks and numerous times throughout this very painful experience and all were ignored… Di yourselves a favour and do not touch this company..

AVOID , SERIOUSLY AVOID!! Dodgy cars!! Quick to take your money but dont want to deal with you when the car they sell you has a problem from the off! Won't allow you a refund, they ignor calls and txts, even when you tell them the car has broken down and your left stranded in a dangerous spot! They do not care, they have your money. They communicate slowly to let it go past the time so they say its not they're problem anymore. Now legal proceedings are taking place against this disgusting company for everything ive gone through!!!

LONG POST WARNING !!
BUT DO READ
AVOID AVOID AT ALL COST
Jon Lee
National Car Finder

Everyone share the knowledge !!
The worst and most stressful 12 weeks dealing with the worst customer service I have ever experienced Jon Lee and National car finder are a disgrace to the motor sales industry. The arrogance and lack of communication is second to none. I bought a car on Tuesday 28th April and collected the car on the Friday from his office in Nottingham. I wasn’t impressed from the time I got their as the car hadn’t been properly valeted!!!
On the Saturday morning I was going to Brighton for a meeting.On the way it was a little chilly so I put heating on to find it didn’t work !! I informed Jon immediately of the problem. I stopped off and checked the coolant to which there was none .. I googled Ford to see which coolant was required… When I got home I called Jon who informed me that the warranty would kick in in a few days and we could put it through that.. I did take it to a Ford specialist who ran tests and found that oil was getting into the coolant system and to get the car back to the dealer asap as this could be major ! I informed Jon of his findings and wanted his mechanic at Nottingham MOT centre to check car.. Numerous amounts of calls (which Jon never answered) over the next SIX WEEKS.. I had requested a refund well within 31days but these requests were just ignored … I did collect the car after 6 weeks as advised by a legal representative I had to give him a chance to put right !! The journey home is about 40 miles and by the time I was home the problem was back and the coolant tank was bubbling 😳He sent someone to collect car the next morning .. I constantly kept asking for a full refund and had started the legal proceedings. The arrogance of Jon Lee the MD was beyond belief.. wouldn’t answer calls and only sent WhatsApp messages saying once his mechanic had looked at the car he would decide the next steps….. The problem then became mine as he kept saying the issue was caused by me putting in the wrong coolant 😂😂😂 a fact that every mechanic in the land knows is ridiculous.. Another 3 weeks later the car was said to be ready and fully repaired and I collected the car .. 10 miles later the car lost all power on the A50 leaving me stranded on the grass verge of a motorway in a very dangerous position.. I called the mechanic immediately only to be told “ I give up I don’t know what’s wrong with it then” and told to call Jon Lee who wouldn’t answer his phone.. I messaged him telling him the situation I was in, only to receive a message back saying he was busy and would call later .. I was on a motorway with things passing me at 70mph with NO hard shoulder !!!!
I got the car back … During the whole process I was given my old car that I had part exchanged with him to drive about and he let me drive around for 9 weeks with NO TAX on the car voiding the insurance .. I’m greatly out of pocket at the moment but did eventually get the cost of car back … I have all the messages and conversations on record and I’m will ing to share … DO NOT EVER CONSIDER buying anything from National Car finder and JON LEE

I've bided my time before I wrote this review and I wish I had read the other reviews on here before using them but I would never recommend or use them again. All friendly when they want your money but my cars clutch and gearbox went within the warranty period. After several calls, emails, letters I had to get the finance company to get involved as Liam and Jon both ignored me. The only time I did speak to Jon was when he called me to complain about my complaint. All in all it took 7 weeks to get the car booked into a garage and then the garage had to wait 2 weeks for them to approve the works despite chasing them and threats to charge storage costs at the garage. All in all 9 weeks without a car and they couldn't have cared less. Awful company and whilst the initial repairs have been done, I'm experiencing more issues with the car. I never receiced an apology from them and I doubt I ever will. A complaint to the Ombudsman will follow but I'd urge anyone to read this reviews before using these two. Do yourself a favour and pay a bit more for a reputable company.

I have used them 3 times. The first 2 times they were good. My third experience not so much. They kept my money for 10 days before I actually received my car. I had to chase them to find out when I would actually receive it. It hadn't been properly valeted even though they said it had. I told them and liam apologised but then ignored everything else. The car came from an auction so it can be hit and miss but this one has a lot of scratches. I messaged them to ask if they could do anything about the scratches and they didn't reply. It seems once they have your money they're not as bothered. I would rate them 3 stars but because they deliberately ignored me im rating them 2 stars.I definitely won't be using them again.