I have been ordering online now for the last 2 months. I have only had 1 incident where my order didn’t arrive and the customer service team responded swiftly and sent a replacement straight away. My... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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My dogs love the food. There is a good variety of food and plenty to choose from even for dogs with digestive problems. My older spaniel with recurrent pancreatitis is doing much better since we've s... Zobacz więcej
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We tried Naked Dog for the first time recently and have been really impressed. Both of our dogs absolutely loved it! The quality is excellent and we also really like the way the food comes in two indi... Zobacz więcej
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I requested my order early last month and received it within 48 hours. Very well packaged and is more economical than other raw food we’ve tried.
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Informacje dotyczące firmy
- Sklep z karmą dla zwierząt
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- Produkcja żywności
Napisane przez firmę
High quality frozen raw dog food, neatly packed and delivered directly to your door. Raw dog food as it should be.
Dane kontaktowe
Grove Lane, Elmswell, IP30 9HN, Bury St Edmunds, Zjednoczone Królestwo
- 01359 242500
- info@nakeddog.co.uk
- nakeddog.co.uk
4,7
Doskonała
149 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good customer service and food that my…
Good customer service and food that my dog loves.
25 września 2024
Odpowiedź od Nakeddog
Hi,
We are glad to hear that your dog loves our mouth watering recipes! We do our best to provide a great eating experience.
Our customer service team will be happy to hear that their hard work is making a difference!
Kind Regards,
The Nakeddog Team
Recommended by family member and dog…
Recommended by family member and dog enjoying the food which is the most important thing
25 września 2024
Odpowiedź od Nakeddog
Hi Aileen,
Thank you for recommending us to one of your family members. We are a family run business so this means a lot to us!
We work tirelessly to ensure that our products are of a high standard and take pride in providing great meals to our customers.
We hope your dog continues to love our food and are glad to have you as part of our Nakeddog family.
Best Regards,
The Nakeddog Team
Bad Service
Arranged for raw dog food to be delivered today, it's had not turned up so I contacted Naked Dog and Laura said it would definately be delivered between 5pm and 6pm. It has still not arrived. My dogs have no food. This is simply not good enough. PROMISED A PHONE CALL LAST TUESDAY AND WEDNESDAY, STILL NO CALL
25 września 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi Debbie,
Unfortunately your order was delayed in route when out for delivery with DPD. This led to you receiving your order later in the evening than initially projected (8:20pm). Delays on DPD's delivery routes do occasionally happen. When these issues arise we do our best to resolve them. We have contacted you so we can provide any further assistance needed.
Best Regards,
The Nakeddog Team
Had a small issue nobody’s fault
Had a small issue nobody’s fault. All I can say is WOW! Problem sorted immediately & went over & beyond. Outstanding customer service & my dog loves the food. All round fantastic company
24 września 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi Julie,
Thank you for taking the time to leave a review!
We are happy to hear that your dog loves our food.
When an issue occurs our customer service team are on hand to resolve it as quickly as possible.
Thank you for being a valued customer.
The Nakeddog Team
Fantastic food
Fantastic food, my dogs love it. Delivery was prompt and website was very easy to use. Would definitely recommend!
26 sierpnia 2024
Amazing
Great company, always delivered on time. Easy to change and skip orders if needed, emails responded to very promptly. Dog food was always fresh and lasted 4 days in the fridge. Would definitely recommend.
28 sierpnia 2024
Odpowiedź od Nakeddog
Hi Enzo,
It is great to hear that you are happy with our service.
We understand that our customers sometimes need to adjust their subscriptions so we always do our best to accommodate this. Our products are safe to store in the fridge for up to 4 days.
Thank you for leaving a review.
Best,
The Nakeddog Team
Delivery was totally wrong- not items I…
Delivery was totally wrong- not items I ordered. Redelivery was wrong as well with missing items.
27 sierpnia 2024
Odpowiedź od Nakeddog
Hi,
Thank you taking the time to leave a review.
We do our best to fulfill our orders as efficiently and accurately as possible, unfortunately we do occasionally have miss picks.
We resent your order as it was incorrect and we do appreciate the frustration of this. We further credited for the missing products as we always want to ensure that when an issue occurs we make it right.
We apologise for this and we will strive to give you a 5 star experience for future orders.
Best Regards,
The Nakeddog Team
Our dog loves the food but you got the…
Our dog loves the food but you got the order wrong again.
27 sierpnia 2024
My dog really likes the food
My dog really likes the food. Unfortunately part of my order (Beef & Lamb Tracheas) arrived completely defrosted. Packaging said they couldn’t be re frozen so I had to bin them. No reply from customer service after 5 days which is disappointing. **Edit** I received a reply from customer service and my issue was resolved.
26 sierpnia 2024
Odpowiedź od Nakeddog
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear that the tracheas arrived defrosted, we do our best to keep our products frozen in transit. We use thick double layered boxes, along with adding dry ice.
Apologies for the delay in responding to your email, we have now provided a solution.
Best Regards,
The Nakeddog Team
Dangerous Driving
I'd like to know the stance you take on safety as a focus for your staff. I witnessed extremely dangerous driving by one of your drivers today on the A14 (BG71 YXC). He thought it would be a good idea to drive up the inside of me, pull in front of me into the space I'd left behind a lorry over taking a van, causing me to break hard to give myself more space. Genuinely have no idea what he was trying to accomplish. But I would suggest some additional driver training especially about safe driving practices.
21 sierpnia 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi,
Thank you for raising this with us.
Safety is something that we take very seriously, and we apologise for you having to experience this.
Due to annual leave, we occasionally use temporary drivers. We have spoken to the driver in question, and they will not be driving for us again. Our drivers represent us when they are on the road, and we want them to deliver our products safely and responsibly.
Please rest assured that we give our drivers comprehensive training and instruction.
Best Regards,
The Nakeddog Team
Naked dog food
I have been ordering on line from this company for about four months now. They are very efficient, more than happy to deliver early if I have miscalculated, dates. Plus my dog absolutely loves their products. She is over 10 years old and is still very spritely. All down to their products from June to date and onwards.
4 czerwca 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi Barry,
Thank you for taking to time to leave a review!
We do our best to get our products to our customers as efficiently as possible and are always happy to make adjustments to delivery dates when possible.
We are thrilled to hear that your dog loves our products and hope that she continues to enjoy them.
If you have any future queries please don't hesitate to get in touch.
The Nakeddog Team
Naked dog have been amazing always
Naked dog have been amazing always a really quick delivery. My dogs love their cold pressed food. Great service.
29 lipca 2024
Odpowiedź od Nakeddog
Hi Jane,
We are glad to hear that your dogs love our cold pressed!
We have a range of delivery options available for our customers, including next-day, nominated day and Saturday.
Thank you for being a loyal customer!
Best,
The Nakeddog Team
Beautifully packaged raw food at a…
Beautifully packaged raw food at a great price on subscription. Literally looks good enough to eat! Very simple to take out a subscription with an excellent saving on my previous raw food supplier for my dog that thrives on a raw diet. Thank you Nakeddog.
9 sierpnia 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi Honor,
Thank you for taking the time to leave us a review.
It's great to hear that your dog is thriving on a raw diet!
Our subscriptions help our customers save and take all of the hassle out of ordering.
If you ever have any future comments or questions please don't hesitate to reach out.
Kind Regards,
The Nakeddog Team
Well worth a try, she loves it!
After being told of these by a friend I thought I would give them a try. Having been a customer for frozen raw dog food I was interested in comparing and so far my dog loves all the food. She has been a little fussy with the other brand I have had so I am impressed she likes everything so far. I am especially impressed with the superfood selection, what a great idea to get all the balanced nutrition together in a complete feed!! The frozen treats have been enjoyed too (beef trachea and turkey necks).
So glad i tried this. Delivery was quick and ordering was easy. I really recommend naked dog and felt it has been well worth comparing to the others available.
26 lipca 2024
Odpowiedź od Nakeddog
Hi Sam,
We're thrilled to hear you love our Superfood range!
It sounds like you received a great recommendation.
We do our best to make our customers' experience as easy and hassle free as possible.
We hope your dog continues to enjoy our products!
The Nakeddog Team
Good quality and great value
Loving this product.The first food that has sorted my bulldogs stomach issues. Quick delivery.Products have always arrived in great condition.
2 sierpnia 2024
Odpowiedź od Nakeddog
Hi Neil,
Thank you for taking the time to leave a review.
We are glad to hear that our products have helped your bulldogs, this means a lot to us.
We do our best to get our orders out to our customers quickly, whilst ensuring they remain in great condition. We have a variety of delivery options including: next-day, saturday delivery and nominated day.
Best,
The Nakeddog Team
The food quality is good, but service not so much
The food quality is good, but the overall service is variable.
Twice I’ve picked a date for delivery, but found the order dispatched immediately so it arrives on a day in at work. It’s only thanks to neighbours being available to pop to my door to take it in that it hasn’t ended up being stolen. I’m not sure why there’s a dare selection on the website, I just need to make sure I only order the day before I want delivery.
Most recently I received a box filled with a different flavour. I’ve contacted them but no word back. My dog is a very picky eater and I was so glad she liked the Naked Dog Beef, so now I have a freezer full of food she won’t look at and is eating supermarket food until I can figure out what to do with this and make space to order more.
I was also ordering the Superfood option for a while but each delivery it had a different consistency. My dog preferred the smoother way it came occasionally. I realised this is the non-superfood version which always looks like that, and seemingly it has occasionally arrived with Superfood labels on.
11 lipca 2024
Opinia niezależna
Odpowiedź od Nakeddog
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear that your delivery arrived earlier than expected. We are investigating this as we appreciate how important it is for our customers to receive their delivery on the day that they selected.
Regarding your most recent order, we have requested more information so that we can help find a resolution for you.
The consistency of our products can vary slightly.
Please rest assured that our products go through a number of tests and checks before being dispatched to ensure that they are correct and meet our high quality standards.
Best,
The Nakeddog Team
My dogs love this food
My dogs love this food, ordering and delivery is so convenient and we even got a free toy for the dogs this month.
The food is good quality at a decent price.
1 lipca 2024
Odpowiedź od Nakeddog
Hi Jessica,
We are delighted to hear that your dogs love our food!
It is great to hear that you like the convenience of our deliveries. We offer a range of delivery options, including next-day, saturday and nominated day.
Thank you for sharing your thoughts on our food.
We hope your dogs enjoy their toy.
The Nakeddog Team
Dog are loving it and so are we
Dog are loving it and so are we, packaging is fantastic and price is perfect, so glad to have our boys back on a raw diet after trying other foods
1 lipca 2024
Odpowiedź od Nakeddog
Hi,
We are happy to hear that your boys are back to enjoying the benefits of raw feeding!
Our tubs help take all the mess and hassle out of raw feeding.
If ever have any questions or queries please don't hesitate to reach out.
Thank you for being a valued customer.
The Nakeddog Team
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