NADINE MERABI Recenzje 2610

Aside the brand being super good quality and beautiful, feminine options to choose from - the customer service is fantastic!!! Although I had a hiccup with my order, the prompt communication and willingness to resolve the issue was very good from their side. Will definitely continue to order 👍🏽

first time i wore my dress the hardware broke .I text Nadine Merabi with my problem .within minutes i received a reply and instructions to solve problem .they were great .highly recommend this company for your next beautiful dress. will tell all my friends about your great company !!

I was really excited to place an order and receive what could have been my evening wedding reception dress! Unfortunately I didn't have a great experience at all. Firstly I had issues placing the order as I didn't receive the email with my 10% off first order voucher. I contacted customer services but the dress would have been out of stock again by the time I had a reply (from someone other than AI).

I now need to return the item due to sizing and quality issues, and the system is showing my return as credit voucher only, with no option for a full refund. I'm fully within the returns period and I've tried contacting customer service but again I only am receiving AI responses from Miranda so it's proving quite tricky.

Hopefully the issue will be resolved soon, with my full refund processed and I can update this feedback to something more positive as I really want to love this brand but unfortunately their customer service and system is massively letting them down.

Edit: Responding to the below message to contact the team. I've contacted your team with all details, but I'm still getting copied and pasted unhelpful responses. It's relating to order 308530.

I really hope someone reading this will save themselves from this awful experience! I've now lost £600, as I was told to go ahead and return the dress while the issue was investigated, but I've incorrectly been issued a credit note(that I'll never use) instead of a full refund.

Absolutely outstanding service, whether online or in person at the South Molton Street store. Friendly, professional and responsive.

Amazing dress, amazing customer service. Totally recommend and if you want a stand out outfit they are the guys to go to.

Fantastic aftercare service .. above and beyond.
Alex couldn’t be more polite, helpful and reassuring, really put my mind at ease and resolved my issue promptly.
The products themselves though are beautiful.

Could recommend highly enough.
Samantha Birch

Alex was extremely helpful with the returns process. Answered all my emails very quickly and offered support. Beautiful dresses.

Had to return a item and Alex helped me through the process would shop with this company again

The team responded extremely quick and resolved my issue when I reached out about USPS return delays.

Gorgeous expertly crafted luxury clothing with a fresh perspective and great customer service. I’m a fan for life!

Very beautiful dresses. However, they weren’t exactly what I was looking for or not any more available in the right size. Therefore, I returned all of them and waited for my refund almost a month. Then I was surprised how quickly the team managed the issue and responded in minutes! I received the money promptly. This was an amazing experience. But will probably not order more than 1 dresses in the future (as multiple reviews describe that there’s issues with the refund process).

I had a probleme whit the return system...and alex was more then helpfully! That is a good SAV! Quickly and good!

Amazing dress- I got the Lydia for my wedding celebration dinner and it fits true to size with a nude slip underneath. Support team was amazing with information and guidance as I am typically between a size 6 and a size 4 depending. Would recommend this dress for any special event!

Yet again , no communication after a return , paused on clear pay , it take weeks and week to get a return after you send it back . Dresses used to be amazing , used to come in a beautiful box , with carrier , now it was shoved in a cardboard box and it felt like it was made out of yellow plastic now lace
Order number 308300 please refund

Awful customer service. Completely unwilling to support in any way with a faulty, and overpriced, dress that was only worn once, because it was ordered more than 6 months ago, for a wedding, which people get invited to 2 years in advance! All I asked for was an exchange or a replacement clasp and some fabric to repair a broken strap. This was after the dress, which fit beautifully, broke before I even got to the service of a wedding that was over 4 hours away, and completely ruined the day. I was shown no compassion or support by their team. Only order if you’re willing to accept that your item will break and you will need to bring a back-up dress to an event.

EDIT: I was contacted following this review and offered an apology and confirmation that the item was faulty, but the only resolution suggested was that I take the dress to a local tailor and pay for repair at my own expense.

had such a wonderful experience with Nadine Merabi and especially Alex from their customer service team. Their customer service is truly impeccable. I was worried my daughter’s graduation outfit would not arrive in time, and they responded to my email almost immediately with kindness, professionalism, and genuine care.

Not only did they reassure me, but they also helped expedite my order, and now I’m receiving my item sooner than expected. In today’s world, it’s rare to find a company that makes customers feel this valued and cared for.

Thank you, Alex and the Nadine Merabi team, for going above and beyond and making this special occasion so much less stressful. I will absolutely continue shopping with you and highly recommend your brand to others!

Excellent customer service, beautiful designs, and outstanding quality. The fabrics feel luxurious and the craftsmanship and stitching are truly first class. Very happy with the brand and overall experience with Nadine Merabi.

Amazing customer service ! I received one of the dresses I ordered with a small mark on it. Alex couldn’t have been anymore helpful! Thank you for making the process stress free

Alex was great! She was able to resolve all
my issues in a timely manner. I am very happy with my experience. Will
be shopping again.