Mytoptourgranada Recenzje 

Very disappointing experience with My Top Tour — service not delivered and no meaningful refund offered.

We booked a guided audio tour for the Louvre in Paris. Unfortunately, the service we paid for was not provided: the guide did not show up and we were unable to obtain the audio sets required for the tour.

I then spent more than 30 minutes on a paid roaming call trying to resolve the issue. The number I initially contacted was based in Germany and I was subsequently referred to another number in Spain. Despite the time and effort spent, no practical solution was provided.

I subsequently submitted a written complaint and explained that the service had simply not been delivered. The response was to offer a 15% discount on a future booking, rather than addressing the refund for the service we had already paid for but could not use.

This is particularly disappointing from a consumer-rights perspective. EU consumer rules provide protections and remedies where services or digital services are not supplied or do not conform to the contract, subject to the applicable circumstances and national implementation. (European Commission)

A discount on a future purchase is not an adequate resolution to a service that was never delivered.

Based on my experience, I would not recommend My Top Tour. Customers should reasonably expect the service they purchase to be delivered and, where it is not, a proper and proportionate resolution rather than being redirected between different support numbers. Very disappointing experience with My Top Tour — service not delivered and no meaningful refund offered.

I booked Alhambra tickets through My Top Tour and unfortunately had a very difficult experience. After payment, I didn’t receive the official Patronato tickets, QR codes, or the Nasrid Palace entry time. Several of the email addresses listed on their website bounced, and I wasn’t able to reach customer support.

When I filed a dispute through my bank, the merchant later sent me an email saying my payment was “not successful” and that my booking was cancelled, even though the charge had gone through. My bank eventually refunded me because the tickets were never delivered and were later voided.

I’m sharing this so others know to be careful and to consider booking directly through the official Alhambra website or a verified provider.

non mi spiego le recensioni positive, se non attraverso recensioni "da verificare". Si posizionano come venditori ufficiali e rivendono ticket a prezzi estremamente maggiorati, qualora ci si renda conto immediatamente dell'errore, seppure i biglietti non siano emessi, si disinteressano dei ticket aperti al servizio clienti e vanno dritti per la loro strada. La peggior considerazione è quella di essere cascato nella loro trappola, come un bambino, ma almeno spero che con questa recenzione REALE nessun altro possa cascarci!

Ci siamo presentati al box con la prenotazione per la visita Alhambra a Granada e ho trovato l’incaricata delle informazioni estremamente maleducata.
Molto spiacevole

No compren nada. Me estafaron. Se quedaron con el dinero. El destino se ocupará de devolverles todo!!! Una verguenza.

Ho cercato di comprare 2 biglietti x sagrada familia. Dopo aver pagato 89.98 euro mi è arrivata mail di conferma senza biglietti. Ho scritto per chiedere chiarimenti. Nessuna risposta. Farò denuncia ai carabinieri. Poi ho scoperto il vero sito della sagrada familia dove 2 biglietti costano 52 euro totali maledetti ladri

My Top Tour es una ESTAFA. Se presenta como la página oficial de muchos lugares turísticos, cuando en realidad no lo es. Y cobra sobreprecios increíbles. No deberían poder vender más entradas. Por favor, difundamos está estafa.

Pondría cero estrellas, pero no sé puede. Lo mismo de todos los casos: se presentan como web oficial de venta de entradas de la mezquita de Córdoba, después de pagar el doble por las entradas, te dicen que es que incluyen un audioguía y gastos de gestión y que por eso cuesta 26,99€, aunque te envían por correo electrónico una entrada que poner General y pone que su precio son 13€. Luchando para que me devuelvan el dinero, sino, a denunciar porque esto es una estafa abusiva.

Reservé a través de Booking para una amiga y al estar la reserva a mi nombre y el ticket de entrada al
Nombre de mi amiga, pusieron pegas para dejarla entrar. No me ayudaron en nada y encima perdimos el dinero, la entrada y todo.
Nefasto

Really cool place to visit but the services were so poor.
The parking was so full that we had to search for a spot for about 30 minutes.
Ended up at the counder at 15:03 and in front of us were some people.
We literally watched how our guided tour is walking away.
When we got to the counter they said that we couldn't join the tour.

Si pudiera dejaría zero estrella, cómo tantos otros aquí soy una víctima más de esa empresa. Te cobran un valor muchísimo mayor de lo real y su web está hecha para que caigas en su juego. Cuando te enteras, ya es tarde y no hay mucho qué hacer

Soy otra de las personas afectadas por esta empresa. Al igual que en los casos anteriores, se presentan como la página oficial de ventas de entradas para el Museo del Prado de Madrid, después de una publicidad engañosa me inflaron el precio hasta un 50% del precio normal de la página oficial. Cuando me di cuenta ya era tarde.. Compran las entradas originales y las revenden a un precio inflado. Tras una reclamación se negaron a devolverme el dinero.

Después de ir hasta Granada para ver la Alhambra desde el pais Vasco, llegamos a la oficina y nos dicen que no tenemos las entradas que habíamos comprado y pagado con antelación, una vergüenza además de un daño económico y moral importante, he puesto una hoja de reclamaciones y espero a su contestación además voy a ponerles una denuncia por daños y perjuicios.
Pensarlo bien antes de contratar con esta empresa. Esto ha sucedido el 04/04/2025

NO son el sitio oficial de nada, pero presentan su página de forma engañosa haciéndose pasar por el sitio de El Prado, el Palacio Real,etc. Al momento de necesitar ayuda u orientación no responden emails, llamadas o WhatsApp. Tienen además cientos de reclamos en la oficina de protección al consumidor en España.

NO CAIGAN EN SU TRAMPA

Avoid Alhambra-Entradas.org

I was misled into believing that Alhambra-Entradas.org was the official website for booking tickets to visit the Alhambra in Granada. The site’s name and presentation are intentionally deceptive. I purchased tickets thinking they included access to the Nasrid Palaces (as implied during the booking process), only to receive a confirmation stating otherwise. Upon realizing this when receiving an email from My Top Tour instead of the Alhambra organization, I immediately requested a cancellation before the tickets were issued, but my refund request was refused.

The customer service is unhelpful, refusing to address the issue or even engage in dialogue. Based on my experience and the numerous similar complaints on platforms like Trustpilot (Trustpilot Reviews for Alhambra-entradas.org), I strongly suspect this website is a deliberate scam. Their pricing is also exorbitant—nearly 9 times the cost of the official tickets—which is outrageous!

I am now pursuing legal action. To anyone considering purchasing from this website: do not make the same mistake. Always book through the official Alhambra website to avoid being scammed.

Una guia excelente !!! Virginia Gutiérrez Garcia ,un lujo!! Mucha experiencia, muchos conocimientos y además amable y simpática .

SCAMMERS. Avoid at all cost. They make their site look legit and almost copy the real deal and sell you tickets for three times the cost (alhambra.org). Only when you buy you realize that you overpaid (in my case 110 eur). Avoid like the plauge, gor to the real site where tickets are a fraction and kids go for free. Scammers will always fail and these crooks are already being exposed (look at Tripadvisor). Your game is up.

È una truffa. Rivendono biglietti di ingresso dell' Alhambra del valore di 14 euro a più del triplo del prezzo. Li comprano prima dal sito ufficiale, togliendoli dal mercato, per poi rivenderli. Sono dei ladri.