This is my third order, all for my son so far, and another successful purchase. Opted for the kids ultimate mystery box this time around and was not disappointed. Received Barcelona’s 2024/25 away shi... Zobacz więcej
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Zobacz, co mówią recenzenci
Have now received 4 shirts over 4 months and each one gets better. Great service and very happy customer. Communication is great and delivery always arrives next day. Looking forward to ordering more... Zobacz więcej
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Ordered a from this site and specified that I didn't want Celtic or any Green top. They sent me a green and white hooped top and when I've queried it they basically said take or leave it. Terrible a... Zobacz więcej
The shirt arrived in super quick time. I put comments in the ‘comments’ box when I ordered, which they used when choosing a shirt. The shirt is original and excellent quality. I went online and saw th... Zobacz więcej
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Informacje dotyczące firmy
O MysteryFootball
Napisane przez firmę
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Dane kontaktowe
Zjednoczone Królestwo
- mysteryfootball.co.uk
3,7
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I still haven’t received my delivery
I still haven’t received my delivery, ordered on the 23rd and is now the 27th - it said my delivery would be received within 2-3 days?
27 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear you're disappointed.
Your order was placed on 23rd May during a Bank Holiday weekend. It was dispatched on Tuesday 27th May and delivered on 28th May, which was within our stated 2-3 working day delivery timeframe from dispatch.
As the order arrived within the advertised timescales, we hope you'll agree that a 2-star review may not fairly reflect the service received. If you're happy with the product now it has arrived, we'd really appreciate it if you would consider updating your review.
Thanks for your order and support.
Not such a Mystery
I placed two orders. Same top was shipped with both orders, not such a mystery! I contacted customer service to explain that I’ll be posting one back as I don’t want to same top twice. They wouldn’t waiver the handling charges as it’s not their problem (although I think I’m entitled to a full refund anyway under the consumer contracts regulation as it’s within 14 days). I was also charged a postage protection fee which I never added to my basket. This won’t be refunded either, even though I never asked for it. I’ve used this company for several years but it’s starting to feel very money grabbing and a bit of a trickster.
14 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear you're disappointed.
As the two shirts were placed as separate orders, they were processed and packed independently from the same stock pool. Unfortunately, this means there is always a possibility of receiving the same team or shirt across multiple separate orders. To help prevent this, we always recommend placing multiple shirts within a single order where possible.
In terms of the return, customers are absolutely entitled to return unwanted items within the applicable cancellation period. However, unless an item has been supplied incorrectly or is faulty, return postage costs remain the responsibility of the customer. The handling fee covers the cost of the return label is applied in accordance with our returns policy.
The order protection option is also entirely optional and selected during checkout. As the order was successfully delivered, this service has been fulfilled and is therefore non-refundable.
We appreciate your support over the years and are sorry this experience didn't meet your expectations.
Awful service
Awful service. Shirts came late and were both the incorrect size.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od MysteryFootball
I can see this is the 2nd review you've left regarding the same order. To reiterate our initial reply:
We’re sorry to hear this, however the information in this review is incorrect.
The order confirmation email sent immediately after checkout clearly shows that size Small was selected on the order, which is why size Small shirts were dispatched. We can only send the sizes selected during checkout and would have no reason to alter this afterwards.
At no stage did our team “lie” regarding the order - we simply referred to the order confirmation and system records associated with the purchase. This was simply a case of the wrong size being ordered by the customer.
False claims about online subscription management
My son was really happy with the shirt received. I wanted to increase deliveries from bi monthly to monthly, however there is absolutely no way of doing this, or cancelling via the online account, despite the website stating this can be done. Emails from 'support' contain a 'manage your subscription' link which is a dead link. Stating that functions are available via an online account and then not providing them is not ethical business practice. I have requested cancellation.
Update: a reply to my cancellation request received today states that I should do this online, when I've already advised that this is not possible online. This company is actively preventing me from cancelling an unwanted subscription. Beware.
16 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We’re sorry to see this review, especially as the shirt received itself was described as “really happy with”.
The claims regarding subscription management are simply incorrect. Our subscriptions are managed through an integrated customer portal powered by Appstle Subscriptions, where customers can manage frequency changes, skips and cancellations directly online.
In this case, the issue appears to have been caused by the subscription originally being created through a guest checkout, meaning the website account first needed activating with a password before access to the portal could be gained. Temporary secure access links are also available from support if required, but expire after 24 hours for security reasons.
At no point have we prevented cancellation requests or attempted to make subscription management unavailable.
I think my son is well into double…
I think my son is well into double figures now with his mystery shirt collection. The shirts have all been great quality and a good mix of teams both at club and country levels. He really enjoys the excitement of opening each box.
24 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Love this!
Double figures is a serious collection now! Really glad he’s enjoying the mix of club and international shirts and that the mystery aspect still keeps the excitement going with every box.
Thanks so much for the support and for continuing to collect with us ⚽📦
Top quality shirts
Had a few shirts now, all are top quality. My first shirt I received the wrong size so returned it and asked for the same shirt in the correct size. They don’t give the same shirt as part of their policy which was disappointing as I loved the Valencia away shirt, although the PSV away instead is awesome too 👍🏼 Great quality shirts every time!
22 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks so much for the review and continued support!
Glad you’ve been happy with the quality and shirt selection overall ⚽ We totally understand the disappointment about not being able to receive the exact same Valencia shirt in a different size, but really happy to hear the PSV away shirt still turned out to be a great replacement 🙌
Appreciate you collecting with us!
Really great product
Really great product, canny pricing and after sales check up was a nice touch. Keep it up lads and lasses!
20 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Really appreciate the review — thank you! 🙌
Glad you were happy with the shirt, pricing and the follow-up after delivery as well. Means a lot to hear that support.
Thanks again ⚽📦
really nice shirt
really nice shirt , fits well, never heard of the team but I suppose thats half the appeal.
will be ordering more
20 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you for the great review ⚽
That’s exactly what the mystery experience is all about — discovering teams and shirts you’d probably never come across otherwise!
Really glad you liked the fit and the shirt itself. We look forward to sending your next one already 🙌
Still haven't got my store credit.
19 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Hi Finlay,
Your order was unfortunately returned to sender due to an incorrect delivery address being provided at checkout.
The parcel is due to be delivered back to our warehouse today and once it has been received back by our team, we’ll aim to process the store credit over the next few days for you.
At first I just wanted to buy one shirt…
At first I just wanted to buy one shirt for the fun so I did so and as soon as I got my order I instantly started the subscription absolutely amazing shirts and the price is so good I got my second shirt and it retails at £83 and for just over £36 with delivery it’s a bargain I can’t wait to get my next shirt
8 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Love this 🙌⚽
That’s exactly what we love hearing — one box turning into a full shirt collecting obsession 😅
Buzzing that you’ve had two great pulls already and even better that the value has been there for you too. Really appreciate you jumping onto the subscription and we can’t wait to see what arrives for you next 👀
Bought 2 boxes for our anniversary…
Bought 2 boxes for our anniversary presents as we want to start collecting shirts & we could not have been happier! Got some international team shirts & they are super quality. We’ve been recommending them to everyone & can’t wait to get some more in a few months!
14 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
This is amazing to hear 🫶⚽
Love the idea of starting a shirt collection together and glad the anniversary boxes were a success! International shirts are always such a cool way to start a collection too 👀
Really appreciate you recommending us to others and we’ll be ready for the next additions to the collection in a few months 🙌
Quality
Superb I love a mystery. Never been a great lover of puma but this shirt cool.
17 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Love this ⚽
That’s the best part about the mystery boxes sometimes - ending up with a shirt or brand you wouldn’t normally pick yourself but actually really rate once it arrives!
Really appreciate the support 🙌
This was second time when I made a…
This was second time when I made a order. Both times shirt was excellent and good quality. Definitely will do again. My boy was super happy.
16 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you so much for the support!
Amazing to hear both orders have been a success and that your boy was so happy with the shirts ⚽🙌
Really appreciate you coming back for a second order and we look forward to hopefully packing a third soon!
Rip off
I think it's just not worth it at the end of the day. This company buys a job lot of dead cheap kits, with poor quality manufacturing, from some 3rd division team in Portugal, sticks them in boxes and sells them at a massive market up.
On social media they often make it look like shirts are being selected from a rack, but if you order at the same time as a friend there is a good chance you will get the same kit.
1 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We’re sorry to hear you were disappointed with your experience.
All shirts sent by MysteryFootball are 100% officially licensed products sourced directly from clubs, brands and authorised suppliers.
In regard to duplicates, if separate orders are placed at the same time there is always a possibility of duplicates, as they will be picked from the same stock pool. This is why we advise on our website that if ordering with friends/as a group, orders should be placed together so we can actively avoid duplicates during packing.
We still appreciate the feedback and support.
1st class support
1st class support. Had an issue with a missing item (my error, had been delivered)
Customer services very helpful in tracking my order for me
8 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks so much for the review!
Really appreciate the kind words and glad we could help get everything sorted for you in the end 🙌⚽
Thanks again for the support!
couldnt wait for it to turn up will be…
couldnt wait for it to turn up will be ordering again got a shakter donesk away top didnt expect that
1 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Amazing pull 😍 The Shakhtar Donetsk away shirt is such a unique one to receive!
Really appreciate the support and glad you enjoyed the experience — we look forward to seeing what you get next time ⚽🙌
Of the two kits we bought
Of the two kits we bought, we did request random European kits - ended up with one Mexican and one Saudi shirt. Bit disappointing as wasn’t what we put in the request.
Saudi shirt - the sponsor was all stuck together. Had better kits from other mystery boxes
8 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks for the feedback and sorry to hear you were disappointed.
I have checked the order and you didn’t order the European Mystery Box, which is why the shirts received weren’t specifically European teams.
I’m also sorry to hear about the damage to the sponsor on the Saudi shirt. I can see you already have a return in progress for this, and the team will get this resolved for you as quickly as possible.
This is now my go to mystery football…
This is now my go to mystery football kit website. Every time I’ve ordered, we’ve got a really good kit! My 3 boys love getting them for birthday or Christmas so I’ve ordered a few times now from these guys and always been impressed!
8 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Hi Rebecca,
Thanks so much for the review!
Really appreciate the continued support and it’s great to hear your boys have enjoyed the shirts each time you’ve ordered. That’s exactly what we aim for with the mystery experience.
We look forward to hopefully sending out a few more great shirts for birthdays and Christmas in the future ⚽️
Great Experience
Quick delivery, easy to order, comments on teams/leagues I didn’t want were taken into account, great product (Athletic Bilbao Away in Black) and sizing spot on. Would highly recommend
2 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Hi Ian,
Thank you for your review — really glad to hear you had a great experience!
Delighted the sizing was spot on and that the order notes were taken into account. Great choice with the Athletic Bilbao away as well.
Appreciate the recommendation ⚽
I have ordered on the 21st of April
I have ordered on the 21st of April. It is 6th of May and I have not received the tshirts yet
6 maja 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Hi Ioana,
Thanks for your review.
Your order is an international shipment and is currently undergoing customs clearance. The last tracking update was on 4th May, which is why there hasn’t been any further movement yet.
For international deliveries, delays at customs can occur and are unfortunately outside of our control. Please continue to monitor the tracking link, and make sure any import fees or duties are paid promptly if requested, as this can also delay delivery.
Once cleared, the parcel will move through quickly.
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