Ordered 2 mystery football boxes for my kids for Christmas. Black generic boxes with no branding on so kids wouldn't know it was a 'mystery football box' which kind of negates the whole point. To add... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Honestly, avoid Mystery Football Shirts. I’ve ordered four times and three of those orders were the exact same jersey. It completely defeats the purpose of a “mystery” box. I’m extremely disappointed... Zobacz więcej
Reakcja na opinię
This is my third order, all for my son so far, and another successful purchase. Opted for the kids ultimate mystery box this time around and was not disappointed. Received Barcelona’s 2024/25 away shi... Zobacz więcej
Reakcja na opinię
Have now received 4 shirts over 4 months and each one gets better. Great service and very happy customer. Communication is great and delivery always arrives next day. Looking forward to ordering more... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O MysteryFootball
Napisane przez firmę
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Dane kontaktowe
Zjednoczone Królestwo
- mysteryfootball.co.uk
3,7
Średnia
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Duplicate shirt despite request to exclude
I specifically said I didn’t want a Spezia shirt, yet they gave me a Spezia shirt. A bit worrying that they can’t even follow requests. Then the customer service has been really poor, just a scripted email response rather than any sort of apology and attempt to rectify the situation. Then they said I could swap the item, but the item I bought is now sold out so I have nothing to actually swap it for.
1 lipca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry we weren't able to meet your requests on this occasion.
I can see you've been speaking with our customer support team and that this has now been resolved.
We appreciate your feedback and are sorry your experience didn't meet the standard we aim to provide. Thank you for giving us the opportunity to put things right.
The shirt!
The shirt! Saudi Arabia World Cup 2026 - grandson in raptures!
1 lipca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you for your fantastic review!
We're so pleased to hear your grandson loved his 2026 Saudi Arabia World Cup shirt. Moments like that are exactly what our Mystery Boxes are all about!
We really appreciate your support and hope to surprise you both again soon. ⚽
Could have been 5 stars but...
Only reason I give 4stars is I had ordered the world cup package and did not get any national teams. I did get some really good European teams, Real Madrid, Juventus, and Frankfurt. So that was a huge success and win.
Going to try again and see what I get this time. Love the idea and the whole process.
1 lipca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks for your review!
We're really glad to hear you loved the idea and were happy with the shirts you received.
That said, if you ordered a World Cup Mystery Box, you should have received a World Cup qualified national team shirts. Please could you get in touch with our customer service team so we can look into this for you?
We'd be happy to check what happened here. ⚽
My First Ever Mystery Box Experience
I've always been unsure of these mystery box companies for football shirts and decided to give Mystery Football a go for the first ever time (and first ever mystery box experience). I ordered 1 x Premium Mystery Shirt and 1 x Mystery shirt + scarf bundle.
I was rather excited to receive my orders and I even forced my Mrs to watch me open them as a returned favour for the countless Shein packages I've seen her open the years. The shirts I got were great! My standard mystery box shirt was for Cruz Azul from Liga MX in Mexico and my Premium Mystery box was the special edition kit for FC Augsburg. Completely over the moon with them. The scarf I received was a specific AC Milan one. I personally wasn't fussed for the design and the material wasn't my favourite. But that's personal preference on the material and nothing to do with the service. It didn't come with a card though to say which team and league it came from like the shirts did so I did need Google to help.
I saw some reviews saying that they received a lot of Mexico league shirts. So we'll see what happens in the next order(s)!
Overall, very pleased with my order. My friends have found it cool and I'm getting one for my brother in law for his birthday. Thanks again and I can't wait to order another one.
1 lipca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks so much for your amazing review!
We're really pleased your first Mystery Box experience was such a good one. Cruz Azul and the special edition FC Augsburg kit are both brilliant pulls.
Thanks again for your support, and we hope your next box is just as exciting! ⚽
Firstly the mystery shirt arrived
Firstly the mystery shirt arrived. I accidentally used a different company last summer and their shirt never arrived and they didn't respond to the emails I sent. Obviously I will be sticking with your company.
Husband wanted obscure, random football shirts and that's exactly what he got so he is thrilled. He is a groundhopper and loves that the shirts are conversation starters.
Finally, the shirts, he says, are v comfortable to wear. I like that they wash well.
17 czerwca 2026
Odpowiedź od MysteryFootball
Thank you so much for your amazing review!
We're so pleased your husband enjoyed his mystery shirts, and it's great to hear they were exactly the kind of obscure, conversation-starting shirts he was hoping for. That's exactly what we love to hear!
We're also really glad you had a positive experience with us, especially after your previous disappointment elsewhere. Thank you for choosing MysteryFootball - we really appreciate your support.
We hope your husband enjoys adding even more unique shirts to his collection, and we look forward to sending him another mystery soon! ⚽
Loved it
Loved it, arrived 3 days after placing an order and great quality kit. I was so pleased I ordered another straight away. Very happy customer and looking forward to seeing what's next.
30 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you so much for your review!
We're delighted to hear your order arrived quickly and that you were pleased with the quality of your shirt. The fact you enjoyed it enough to place another order straight away means a lot to us!
We really appreciate your support and can't wait for you to see what arrives in your next Mystery Box. Enjoy! ⚽
If I could leave 0 stars I would
If I could leave 0 stars I would. Comfortably the worst customer service I have ever received. I ordered a shirt, aiming to avoid 3 nations leagues (English, Scottish and Saudi) and 4 clubs. I made clear this instruction in their ‘teams to avoid section’ I received my order, and it was a Saudi team. I emailed to try to fix the issue. I was told it was my fault for not naming every team in the English leagues, Scottish leagues and Saudi Leagues. They wanted me to list over 100 teams for this small request. I was constantly told it was my fault, like I was supposed to assume they’d rather I list every team. I tried to return it twice but both returns were ignored. I emailed about this and they told me again it was my fault, as I should have picked ‘other’ for reason for return as opposed to ‘received wrong shirt’ when I clearly received the wrong shirt. There has been no accountability by the team and constantly blaming me. They’re a small team, they should be able to communicate internally about these things. Warehouse ignore the team requests and customer service blame the customer for issues. It was an awful experience and with how many companies offer this service ( many with more customisable choices such as leagues and nations) I would very strongly suggest to shop elsewhere.
29 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Hi Oliver,
We're sorry you feel this way.
We do think there has been a misunderstanding around how the product works. This is a mystery box, so customers should be prepared to receive a wide range of teams. The comment box is titled "Teams to Avoid", and it is intended for specific teams only, mainly to help avoid duplicates or rival clubs.
Requests outside of specific teams, such as avoiding entire countries, continents or regions, are not guaranteed. We explained this several times by email.
Your return requests were not ignored. They were rejected because they were submitted under the incorrect return reason. We explained this and advised you which return reason to select so the return could be processed correctly.
If the shirt isn't suitable or doesn't match your preference, you're welcome to return it in line with our returns policy. However, that doesn't mean the wrong product was sent.
Unfortunately I got the same jersey-…
Unfortunately I got the same jersey- Athelico Bilbao
24 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear you received a duplicate shirt.
Without any order information, we're unable to look into what happened. If you used the Teams to Avoid comment box when placing your order to let us know you'd already received Athletic Bilbao, please email us with your order number and we'll be happy to investigate.
If you didn't add an avoid note, you're still welcome to return the duplicate in line with our returns policy.
100% use again
Ordered the Mystery Shirt and asked for no English teams. Got a nice random Saudi team to start my collection. Delivery was quick and the shirt was nicely packaged with an information card about the team. 100% would order again 👍
20 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks so much for the fantastic review!
We're really pleased you enjoyed your Mystery Shirt and that the Saudi team was a great addition to your collection. It's great to hear the delivery, packaging and information card all hit the mark.
We really appreciate your support and can't wait to send you another mystery shirt in the future! ⚽
Extremely bad service and customer…
Extremely bad service and customer service, tried to get a refund on a product, they refused and sent me a non refundable gift card to use on their website tried to use the customer help line takes about 24 hours per each response and even then very vague and unhelpful, will never be using this website again nor recommending it to anyone to use
24 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear that you were disappointed with your experience.
Having reviewed your case, the item was returned outside of the refund eligibility criteria outlined in our returns policy, which is why a refund to the original payment method was not available. In line with our policy, a store credit was issued instead.
In terms of customer service, our stated response time is up to 2 working days. Looking at the correspondence, it appears your messages were responded to within that timeframe, and in several cases faster than expected.
We appreciate that the outcome wasn't the one you were hoping for, but your return and subsequent communication were handled in line with our published policies.
Odpowiedź od MysteryFootball
Thank you for the 5-star review!
We're delighted to hear your order arrived quickly and that you're happy with the quality of the shirt received.
We really appreciate your support and hope to see you back for another mystery shirt soon!
The support I have had from Mystery…
The support I have had from Mystery Football has always been great and my sons have always been happy with the shirts they have received with an excellent varied selection
22 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thanks for the fantastic review!
We're delighted to hear that you've had such positive experiences with our support team and, most importantly, that your sons have enjoyed the shirts they've received. We work hard to provide a wide variety of teams and styles, so it's great to hear that this has come through in your orders.
Thank you for your continued support of Mystery Football – we really appreciate it! ⚽🙌
Odpowiedź od MysteryFootball
Thanks for the fantastic review!
We're delighted to hear you had a great experience with us. Thank you for your support, and we look forward to sending you another mystery shirt in the future!
Enjoy your shirt, and we'll see you again soon! ⚽🙌
4 out of 6 exact same shirts
Most kits were of good quality. We ordered as a group of 6 and 4 of the kits were exactly the same. Not much mystery in that.
12 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear you were disappointed with your order.
You haven't provided any order details in your review, so we're unable to investigate exactly what happened. If the shirts were ordered together as part of a single group order, please get in touch with your order number.
Our team would be happy to look into this further and understand what went wrong.
Best mystery kit experience I've had
I ordered the UK specific box after being disappointed with a couple rival mystery box services for poor selection and lack of transparency. I asked for for purple if possible and I got an incredibly cool magenta Swansea shirt that is instantly a new favorite in the collection. Will definitely be a repeat customer!
Duty included for US shipping was nice (unlike the surprise charge after purchase from a different service) and shipping from UK to West Coast USA was ~10 days
17 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that your experience with our UK Mystery Shirt Box stood out compared to other mystery shirt services you've tried. The Swansea shirt is a brilliant pull, and we're glad it ticked the box for the purple request too!
It's also great to hear that the duty-paid shipping and delivery experience to the US met your expectations. We know how frustrating unexpected customs charges can be, so we've worked hard to make the process as smooth and transparent as possible for our international customers.
We really appreciate your support and look forward to helping you discover more shirts for your collection in the future!
Brilliant
Brilliant! My son is a huge fan of any football shirt and loves to wear unique ones nobody else has! This was the perfect solution for him! 2 strips and very happy with both, great service and super quick delivery
10 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you for your fantastic review!
We're delighted to hear your son enjoyed both of his mystery shirts. One of the things we love most is helping football fans discover unique shirts that stand out from the crowd, so it's great to hear he's already found two new favourites.
We're also pleased that the service and delivery lived up to expectations.
Thanks again for your support, and we hope to help grow his collection with even more unique shirts in the future!
Got the complete wrong order only…
Got the complete wrong order only required was to be blue and they got it wrong
12 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
We're sorry to hear you were disappointed with your order.
As a mystery product, we're unfortunately unable to guarantee specific colours, teams, leagues, or shirt designs.
If there's an issue with the item you received beyond not matching a requested preference, please contact our customer service team with your order number and we'll be happy to look into it for you.
Amazing First Order
This was our first time ordering from MysteryFootball and it has been fantastic! Super quick delivery, amended the order straight away (after an error on my part) and the tops quality is amazing. The whole concept is great! It was very exciting unboxing each one and was something we could do together as a couple. Will definitely be ordering again! Thank you!
11 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you so much for your wonderful review!
We're delighted that your first MysteryFootball experience was such a positive one. It's great to hear that we were able to quickly help with the amendment to your order and that your shirts arrived promptly.
What we love most is hearing that the unboxing experience became something you could enjoy together as a couple. That's exactly what MysteryFootball is all about – the excitement of discovering unique shirts and sharing the surprise with others.
Thank you for your support, and we can't wait to see what shirts you discover in your next box!
I asked for no Celtic because I don’t…
I asked for no Celtic because I don’t like Celtic but it gave me a Mexican shirt that is like the Celtic shirt
12 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you for your review.
We're sorry to hear you were disappointed with the shirt you received.
Whilst we appreciate that some shirts may have similar colours or designs to teams you'd prefer to avoid, the note on your order was specifically to avoid Celtic. As you mentioned, you did not receive a Celtic shirt.
Unfortunately, we're unable to assess or filter shirts based on perceived similarities to other teams, as this is highly subjective and will vary from customer to customer.
We appreciate your feedback and thank you for giving Mystery Football a try.
Shirt was Ukraine
Shirt was Ukraine. Very good quality. Very fast delivery.
Very happy Grandson!
11 czerwca 2026
Opinia niezależna
Odpowiedź od MysteryFootball
Thank you for your 5-star review!
We're delighted to hear your grandson was happy with his Ukraine shirt and that it arrived quickly.
Enjoying the mystery is all part of the fun, so we're pleased it was a successful surprise!
Thanks again for your support, and we hope to see you back for another mystery shirt soon.
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