MysteryFootball Recenzje 

Odpowiedź od MysteryFootball

9 lut 2026

Thanks so much for the lovely review! 😊

We love hearing that it was bought as a gift - half the fun is the surprise when it’s opened.

Great to hear delivery was quick too, and fingers crossed you love what he gets 🤞

The Premium option is back in stock in most sizes - we’d love to have you order again. Thanks for the support! ⚽️🎁

Odpowiedź od MysteryFootball

9 lut 2026

Thanks for the great review! 🙌

We’re really glad you were impressed with the mystery shirt and felt it was worth it.

Hope you enjoy wearing it - and maybe we’ll surprise you again soon ⚽️👕

Odpowiedź od MysteryFootball

9 lut 2026

Thanks so much for your review 😊

We’re glad the ordering process was easy — even with a long “don’t want” list 😄

Most importantly, we’re delighted to hear your grandson loved the shirt. That’s exactly what it’s all about! ⚽️👕

Odpowiedź od MysteryFootball

9 lut 2026

Thanks for taking the time to leave a review.

We’re genuinely sorry to hear you were disappointed, especially as you’ve ordered from us before without issue — we do really value that loyalty.

To clarify: the shirts were not reported as faulty on delivery, and the issue was raised after wear and washing. As outlined in our policy, we’re unable to accept responsibility for damage that occurs after washing, as care methods and conditions can vary.

That said, we absolutely don’t want customers to feel out of pocket. As a gesture of goodwill, we did offer full store credit to the value paid, without requiring the shirts to be returned — which goes beyond our standard policy.

We’re sorry that this outcome still felt disappointing, but we always aim to be fair, transparent, and supportive where we reasonably can be.

Odpowiedź od MysteryFootball

9 lut 2026

What a brilliant review — thank you! 🙌

We love hearing how much effort went into keeping the surprise (that’s not easy 😄), and we’re so glad the requests were followed and the Athletic Bilbao 4th kit was a hit.

Sounds like the perfect 40th birthday gift — and an excellent excuse to watch more Spanish football too 😉

Really appreciate the recommendation, and we’d love to help you out with more gifts in the future.

Odpowiedź od MysteryFootball

9 lut 2026

Thanks for taking the time to leave a review.

We’d like to clarify a few points for accuracy.

Our average response time is within 2 working days, and having reviewed the email thread, each of your messages was responded to within that timeframe. Returns and exchanges do not require emailing — we have a self-serve returns portal available directly on our website, which allows customers to start a return immediately.

We do offer refunds, in line with our published returns policy, and our records show that you did in fact request a refund through the returns process.

Regarding order requests: avoids are followed where possible and subject to availability. If a customer is unhappy with the item received, the correct next step is to use the returns portal so the issue can be resolved promptly.

We’re sorry that this experience felt frustrating, but we do want to ensure the information shared here accurately reflects how our service and policies work.

Odpowiedź od MysteryFootball

4 lut 2026

Thanks for taking the time to share your feedback Marcus!

Odpowiedź od MysteryFootball

2 lut 2026

Thanks for your review.

When placing an order, we provide a comment box at checkout where customers can let us know if they’ve already received a specific team, which helps us avoid duplicates — especially with mystery products ordered separately.

That said, if you’ve received the same team twice, please get in touch with our customer support team and we’ll be happy to help arrange an exchange.

Odpowiedź od MysteryFootball

2 lut 2026

Thanks for taking the time to leave a review. We’re sorry to hear you feel that way about some of the items offered on our website.

Our mystery accessories are designed to be fun, affordable additions alongside the shirts, but we appreciate that not every item will be to everyone’s taste. Your feedback has been noted and shared with the team as we continue to review and improve our ranges.

We’re glad to hear you were happy with the shirts, and we appreciate you giving Mystery Football a try.

Odpowiedź od MysteryFootball

2 lut 2026

Thanks so much for the great review! We’re really glad to hear you found the ordering and delivery quick and easy, and that you enjoyed the product — that’s exactly what we aim for.

Thanks again for your support!

Odpowiedź od MysteryFootball

2 lut 2026

Thanks for the amazing feedback! We’re really pleased to hear you’re happy with the service — a 10 out of 10 means a lot to us.

Thanks again for your continued support!

Odpowiedź od MysteryFootball

29 sty 2026

Thanks for taking the time to leave a review. I’m sorry you’ve come away frustrated, but I do want to clarify a few important points as there are some inaccuracies in your feedback.

Avoidance requests

The comment box for teams and leagues to avoid is shown in multiple places:
- On the product page before adding to cart
- Again in the shopping cart before proceeding to checkout

This is the only place we can reliably capture requests. Emails sent after ordering may not be seen before dispatch, which is exactly why the comment box exists. If no teams are entered there, unfortunately we’re unable to apply avoidance requests.


The exchange and credit note

Your return was processed fully in line with our published returns policy. Where an exchange item is not available in stock, a store credit is issued instead. This isn’t an automated “computer says no” response - it’s a policy that applies consistently to all customers to ensure fairness.

The credit issued reflected the value of the item returned and was valid across the store.

We appreciate feedback and always aim to be transparent, which is why these processes are clearly outlined on our website. That said, we’re sorry the experience didn’t meet your expectations and regret that this has left a negative impression.

Odpowiedź od MysteryFootball

29 sty 2026

Thank you so much for the kind review - we really appreciate it.

We’re glad to hear the exchange process was easy and that your sons loved their shirts. Great quality and quick delivery are exactly what we aim for, so it’s brilliant to hear that reflected in your experience.

Thanks again for choosing MysteryFootball, and we look forward to welcoming you back again soon.

Odpowiedź od MysteryFootball

29 sty 2026

Thanks so much for the great review - we really appreciate it!

We’re glad you enjoyed the TikTok Live experience and the shirts Liv picked for you. Packing orders live and getting them out quickly is something we love doing, so it’s brilliant to hear that came across.

You’re also spot on with the sizing point - different manufacturers can vary slightly even within the same size, and we always recommend checking fit notes where possible. Thanks for highlighting that for others.

Really appreciate the recommendation, and hopefully we’ll see you on another live soon!

Odpowiedź od MysteryFootball

29 sty 2026

Thank you so much for the lovely review - that really means a lot to us.

We love hearing that your son, nephews and niece all enjoy the mystery and excitement of opening their shirts, and it’s great to know they’ve never been disappointed. We’re also glad the return process was easy and that the replacement arrived quickly.

Thanks again for the recommendation and for choosing MysteryFootball - we really appreciate your support.

Odpowiedź od MysteryFootball

29 sty 2026

Thanks so much for the great review - we really appreciate it!

We love hearing that it’s become a go-to gift for Christmas and birthdays, and that the excitement of opening each box never gets old. You’re absolutely right as well - popping avoidance requests like “no English shirts” in the comment box really helps us get it spot on.

Thanks again for your support, and hopefully many more surprises to come!

Odpowiedź od MysteryFootball

29 sty 2026

Thank you so much for the lovely review - we really appreciate it.

We’re really glad to hear your oldest son has loved his shirts and that the quality, price and quick delivery have all hit the mark. It’s also brilliant to hear your youngest is already asking for one too - that’s exactly what we love to hear!

Thanks again for choosing MysteryFootball, and we hope to help make the next birthday just as exciting.

Odpowiedź od MysteryFootball

29 sty 2026

Thank you so much for the great review - we really appreciate it.

We’re so glad your daughter loved opening her first two mystery boxes, and how exciting that a third is already on the way! It’s great to hear you’re happy with the choice, pricing and quick delivery.

Thanks again for the recommendation and for choosing MysteryFootball.

Odpowiedź od MysteryFootball

29 sty 2026

Thank you for the great feedback - we really appreciate it.

We’re glad to hear you’ve been happy with the sizing and quality of the shirts, especially compared to other experiences you’ve had. That’s something we take a lot of pride in.

Thanks again for choosing MysteryFootball and for the support.

Odpowiedź od MysteryFootball

29 sty 2026

Thank you for the great review - we really appreciate it.

We’re glad to hear the delivery was quick and, more importantly, that he was chuffed with his Bologna shirt! We’d love to have you back again for the next mystery.

Thanks again for choosing MysteryFootball.