My Pet Farewell - Pet Euthanasia & Cremation Recenzje 

131
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I cannot thank Pet Farewell enough for the excellent service and care they provided at such a difficult time. From the very beginning, Pet Farewell made everything so much easier. They dealt wi... Zobacz więcej

Oceniono na 5 z 5

My little cat didn’t wake up. It was such a shock all I could do was wrap her in a blanket and place her in a box while I figured out what to do. I contacted MPF online as I was new to the area an... Zobacz więcej

Oceniono na 5 z 5

My pet farewell were wonderful and compassionate in collecting and cremating our beloved Golden retriever Moki. Aged 14, he passed suddenly at home on 30 May 2026. Despite being the weekend, we were r... Zobacz więcej

Oceniono na 5 z 5

We are so grateful to my pet farewell - they came within the hour late in the evening, and made a traumatic situation for us so much easier to handle. They treated our cat with respect and allowed us... Zobacz więcej

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Napisane przez firmę

At My Pet Farewell, we provide compassionate and professional pet cremation services in London and the surrounding areas. We understand that pets are not just companions – they are family. When the time comes to say goodbye, we are here to offer a caring, dignified, and respectful farewell for your beloved pet. Our team specialises in individual pet cremation, ensuring that every pet is treated with the utmost respect and that families receive only their companion’s ashes. This personal approach gives pet owners complete peace of mind, knowing their pet’s memory is honoured with care and dignity. Available 24 hours a day, 7 days a week, we provide fast and sensitive collection from your home or veterinary practice. We know that losing a pet can be overwhelming, so our goal is to make the process as smooth and supportive as possible. Families can choose from a selection of scatter tubes, urns, and keepsakes, providing a meaningful way to remember their cherished companion. Whether you are looking for a simple option or something more personal, we ensure every detail reflects the love and bond you shared. At My Pet Farewell, our mission is to help families through one of life’s most difficult moments by offering a service built on compassion, trust, and professionalism. We are proud to be a trusted choice for pet cremation in London, supporting families with dignity and respect when they need it most. Because every pet deserves a heartfelt farewell – and every family deserves peace of mind.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

131 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(131)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 108

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Oceniono na 5 z 5

The whole experience was made special…

The whole experience was made special from the vet to the crem nation team ....
It was personal friendly professional .
The crem team treated my teddy like it was there own gave me great comfort,leaving my precious boy with them ,communication was brilliant keeping me informed of teddies returning home , and met by a team member giving me teds wishing me lots of comfort mow home........thank you all you made it a good experience and malcolm ..Patricia streeter.

12 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

The company handled the collection of…

The company handled the collection of my dog very sensitively . Malcom, the driver, was lovely and he and his colleague were incredibly kind and respectful. There was quite a long delay with them coming which wasn’t great but I was aware of significant traffic problems that day locally. They apologised and offered an additional keepsake as an apology. The communication was completely professional and compassionate regardless of who I spoke to and I would recommend them to anyone.

3 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

What a lovely experience

What a lovely experience at such a terrible sad time. They were so polite, kept me informed all along. Came and collected my darling boy after he was put to sleep in a comfy wicker basket .
He was returned to us on time, exactly as promised and handed over with reverence. Thank you all 🥺

22 czerwca 2026
Oceniono na 4 z 5

Royal mail failure

Pick up went fantastic, no problems. But somehow the system managed to enter the wrong post code for return delivery and since they use royal mail, no delivery was even attempted and my poor dogs ashes were lost in the mail. The team then did everything they could to help access the package, and also cared enough to follow up. Great team, poor royal mail performance though.

6 lipca 2026
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

Dear David,

Thank you for your review. To clarify what happened here: the address dropdown on our booking form suggested a similar postcode when you entered yours at booking, which meant Royal Mail couldn't deliver to the address given. As you mentioned to us, this is something that happens to you often on online forms, very unlucky it caught you here too, of all times.

Since then, we've asked our team to cross-check the return address against the billing address as an added step during the return process, so this doesn't affect another family in the same way.

As you were aware, we do also offer hand delivery to every family, alongside Royal Mail. We're glad the ashes were safely collected from your local depot in the end.

With kind regards,
MPF Team

Oceniono na 5 z 5

I can’t thank the team enough.

I can’t thank the team enough for the kindness, compassion, and care they showed during such a difficult time for us. They treated our beloved pet with so much dignity and respect, and their warmth made saying goodbye just a little easier. Everything was handled professionally, with genuine empathy from start to finish. We are so grateful for the support we received and would highly recommend them to anyone having to say goodbye to a much-loved pet.

5 lipca 2026
Oceniono na 5 z 5

Very good service

Very good service, we lost our cat very suddenly over night, and called very early and the gentleman on the phone helped me, he was very caring,
Thank you

1 lipca 2026
Oceniono na 5 z 5

Fantastic company

Fantastic company. In what is an extremely difficult time, they were absolutely brilliant. Thank you so much for the very personal touches that I truly appreciated.

4 czerwca 2026
Oceniono na 5 z 5

After the traumatic loss of my beloved…

After the traumatic loss of my beloved cat Floyd, I was devastated and unsure how I would cope with the days ahead. Within hours of his passing, he was collected with such care, compassion, and professionalism that it immediately gave me some comfort during an incredibly difficult time.

Just seven days later, Floyd was returned home to me in a beautiful vessel for his ashes. The entire process, from start to finish, was handled with such dignity, kindness, and respect. Every interaction reassured me that Floyd was being cared for as lovingly as I would have cared for him myself.

Losing a pet is heartbreaking, but the exceptional service I received made a truly painful experience a little easier to bear. I am deeply grateful for the compassion shown to both Floyd and me, and I would wholeheartedly recommend this service to anyone facing the loss of a beloved pet.

Thank you for helping bring my precious boy home.

14 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

My pet farewell were wonderful

My pet farewell were wonderful and compassionate in collecting and cremating our beloved Golden retriever Moki. Aged 14, he passed suddenly at home on 30 May 2026. Despite being the weekend, we were reassured that he was taken on the same day. His ashes and keepsake will remind us of his good times with us.

30 maja 2026
Opinia niezależna
Oceniono na 5 z 5

I am very grateful to Lucy

I am very grateful to Lucy, Richard, Jason and everyone else who helped my beloved cat Leo to depart this world in the best way possible 🙏🙏🙏

You are very kind and compassionate people, thank you very much for your invaluable help!

28 maja 2026
Opinia niezależna
Oceniono na 5 z 5

A very big thank you.

Richard was very kind and gentle throughout the whole process. Needless to say this has been an extremely difficult time for me and my family and we are very grateful to Richard for making the experience easier. We felt very cared for. Thank you for what you do!

We had some trouble with another provider and My Pet Farewell came to the rescue within hours, so if you are deliberating between providers, please choose this company!

20 maja 2026
Oceniono na 5 z 5

Lucy who I spoke to first was a great…

Lucy who I spoke to first was a great point of contact very helpful and respectful . We were kept informed of what was happening and we had our buddy back after just a week .He was also given back in a nice box and there were some lovely touches like the card/certificate and packaging box.

4 czerwca 2026
Oceniono na 5 z 5
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

Thank you, Geoff.

We’re very grateful for your kind words and are pleased that we were able to support you during such a difficult time.

On behalf of everyone at My Pet Farewell, thank you for trusting us with your beloved companion.

Oceniono na 5 z 5

Definitely use them

Malcolm was able to send someone to collect my dog on a Saturday in fairly short order which I greatly appreciate despite weekends being quite busy. Richard arrived and he was very sweet but also I loved the Moses basket to take my dog out of the building into the car. That is a nice though I would never have thought of.

29 maja 2026
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

Thank you so much for your lovely review, Carolyn.

The boys are absolutely delighted to hear your kind words and are so pleased they could help during such a difficult time. We always strive to make the process as gentle and respectful as possible, so it means a great deal to know that the collection and the little touches, such as the Moses basket, brought some comfort.

Thank you again for trusting us with your beloved dog and for taking the time to share your experience.

Kind regards,
Lucy

Oceniono na 5 z 5

Whole process was incredibly efficient

Whole process was incredibly efficient. Both the guy who came out and the person on the phone were very respectful.

31 maja 2026
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

Thank you for your review, David.

We take great pride in providing a respectful and compassionate service, so your kind comments about both our collection team and office staff mean a great deal to us.

Thank you again for trusting My Pet Farewell and for taking the time to share your experience.

Oceniono na 5 z 5

If you want an at-home peaceful end for your beloved pet, they do a great job

We found ourselves in need of a mobile vet to help put our aging doggy to sleep as he went downhill fast following a short illness. Mypetfarewell received lots of very positive recommendations on our local facebook page and so we gave them a call.

All of the people we dealt with were kind, considerate of our circumstances and provided updates throughout the evening, with the vet arriving some 3 hours after the call (just after midnight). We selected the cremation option and as he was a large dog, a separate vehicle was needed. This arrived before the vet (unbeknownst to us at the time), but we were grateful for this due to the lateness of the hour and the difficult last few hours he had. Whilst the price tag was high (which was essentially for an on-demand service), being able to provide our dog with a comfortable and peaceful end was worth every penny. Milo is back with us now following his cremation.

29 maja 2026
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

Thank you so much for your thoughtful review, Tracey.

The whole team are delighted that we could help provide Milo with the peaceful and dignified farewell he deserved. We know how difficult those final hours can be, and we’re grateful that you trusted us to support you and your family through such an emotional time.

Your kind words about our communication, care, and the compassion shown by both our team and the vet mean a great deal to us. Knowing that Milo is now safely back home with you makes everything we do worthwhile.

Thank you again for taking the time to share your experience and for your recommendation.

Kind regards,
MPF Team

Oceniono na 5 z 5

Helped us navigate a very difficult…

Helped us navigate a very difficult decision and time losing our beautiful dog, Charlie. Alessandro was the vet who assisted with Charlie’s passing and his kindness and compassion also helped us.

If you’re facing a tough decision, I’d recommend talking to the team here.

29 maja 2026
Logo My Pet Farewell - Pet Euthanasia & Cremation

Odpowiedź od My Pet Farewell - Pet Euthanasia & Cremation

The team are truly grateful for your feedback and are pleased that we could help support you through such a difficult time. We’ll be sure to pass your kind words on to Dr Alessandro, who will be touched to hear that his compassion and care helped bring some comfort during Charlie’s final moments.

Thank you for trusting us with Charlie’s farewell, and for recommending our team to others facing a similar decision.

Kind regards,
MPF Team

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