The process was easy. Not rushed at all and all my questions anticipated and actioned. Assurances are given throughout and advisors and staff are transparent about their fees from the start. The proce... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always available to talk to if required. My only negative is that you don't know who you will be talking to when you phone up, so they have check back on conversations you had with other staff.
Reakcja na opinię
After our ISA changing company we have been with My Pension Expert for about a year. Our review was organised very efficiently and conducted professionally. We also requested some advice on a new inv... Zobacz więcej
Reakcja na opinię
The pension experts were very helpful and knowledgeable. The only downside was that getting the funds from the original companies was very slow. After the funds arrived the pension was set up very qui... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are not a lead generation website that will sell your data to third parties. We are a company of Diploma qualified Financial Advisers and we process £millions in At Retirement products each month. Don't retire without us.
mypensionexpert.com Details
Napisane przez firmę
- We will help you get the most out of your pension fund
- Choosing the right retirement option is one of the most important financial decisions a person will ever make. My Pension Expert searches and gives advice from the whole of the retirement market to help you secure the best possible pension income available to suit your individual circumstances.
- Professional Service
- We promise to provide you with a friendly, helpful and efficient service throughout, that will leave you free to enjoy your retirement safe in the knowledge that you have got the absolute maximum potential from your pension fund.
Dane kontaktowe
Colonnades house, DN1 3BW, Doncaster, Zjednoczone Królestwo
- 01302 639540
- info@mypensionexpert.com
- mypensionexpert.com
4,7
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Attempting to Draw Down Money From Investments Made Unnecessarily Difficult
My wife and I have investments that My Pension Expert manages. We have had these investments for many years and hardly touched them in the past. Originally other companies / financial advisers managed them, but they were taken over by My Pension Expert. My wife and I decided we wanted to cash in a proportion of our investments (not a large proportion) and all we have experienced are delays and obstruction. We had a call with a financial adviser today who kept repeating his advice to keep the money invested. He gave his rationale which we listened to but we maintained our decision to cash in. He didn’t seem to know what to do, but said he’d phone me back at 6 pm. He didn’t call, but just sent an email stating I should phone the investment platform myself if I still wanted to do this. It has now been over three weeks since my wife sent an email saying we wished to cash in a proportion of our investments and nothing has happened other than long phone calls trying to persuade us not to do this. We have good reasons for doing what we wish to do, but I don’t think we have been listened to and instead a “high pressure sales” type approach has been adopted where it almost feels like we will not be supported in any way to draw down some investments. I don’t think the system of not having an individual financial adviser works at all well; I suspect these different financial advisers are on some targets to keep investments in place and that takes precedence over the investors wishes. We have previously had no issue drawing down on our investments by simply sending an email to our ongoing financial adviser. I am considering making a complaint to the company, securing the services of an alternative financial adviser / company, or even seeing what the Financial Services Ombudsman Service has to say. Seriously disappointed today.
11 czerwca 2026
Opinia niezależna
Odpowiedź od My Pension Expert
Dear Customer,
Thank you for your feedback. We are very sorry to hear about your recent experience and appreciate you taking the time to share your concerns.
We understand how frustrating delays and poor communication can be, particularly when making important financial decisions. Your comments have been passed to our Compliance Team, who will review the matter and be in touch with you shortly.
Elyse at My Pension Expert
Odpowiedź od My Pension Expert
Hi Peter,
Thank you for your 5-star review! We are really pleased to hear that you got the outcome you were looking for and that our team could support you along the way. We are always here if you need anything in the future!
Elyse at My Pension Expert
Plenty of contact
Plenty of contact . All staff pleasent and professional . Made everything quite straightforward
8 czerwca 2026
Odpowiedź od My Pension Expert
Hi Customer,
Thank you for your kind review! We are pleased to hear you experienced plenty of contact and found our staff pleasant and professional. We are always here if you need further assistance!
Elyse at My Pension Expert
Felt guided through the process very…
Felt guided through the process very well, friendly advisors on hand. Calls dealt with in a prompt and timely manner. Would recommend this company to others.
9 czerwca 2026
Odpowiedź od My Pension Expert
Hi TJ Wicks,
Thank you for your lovely review! We're delighted to hear that you felt well guided throughout the process and found our advisers friendly and supportive. If you ever need anything in the future, please don't hesitate to reach out!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://bit.ly/4otFmIC
Elyse at My Pension Expert
Odpowiedź od My Pension Expert
Hi Tony,
Thank you for your lovely review! We are pleased to hear the process felt easy and that we could take the hard work off your hands. If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
I was starting to panic as my…
I was starting to panic as my retirement date was approaching far too quickly, I had three pensions and wanted to know what my best options were, initially i spoke to an adviser who was very helpful, and was able answer the worries that i had, guiding me to a suitable solution,
The process of transferring my three pensions into one took a long time, this was nothing to do with the staff at My Pension Expert, it was down to the pensions i was closing and moving, I was updated every week by Reece as to how things were going,
I'm so glad i finally contacted MPE because i had no idea what to do, A big thank you to everyone who kept me updated and walked me through the whole process,
4 czerwca 2026
Odpowiedź od My Pension Expert
Hi Dave,
Thank you for your glowing review! We’re really pleased we could help provide reassurance and guidance as you approached retirement and explored the best options for your pensions. It’s great to hear our adviser was able to address your concerns and support you in finding a suitable solution.
We understand pension transfers can sometimes take longer than expected, so we’re delighted to know the regular updates from Reece helped keep you informed throughout the process. If you ever need further assistance, please don't hesitate to reach out!
Elyse at My Pension Expert
Excellent highly recommended
8 czerwca 2026
Odpowiedź od My Pension Expert
Hi Clare,
Thank you for your wonderful review! We’re delighted to hear you had an excellent experience with us. If you need anything in the future, we are always here!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Informed non pressured guidance with…
Informed non pressured guidance with client choice as the guiding principle. Easy people to deal with..
2 czerwca 2026
Odpowiedź od My Pension Expert
Hi Mr J Goss,
Thank you for your kind review! We’re really pleased to hear you appreciated our informed, no pressure approach and our commitment to putting client choice first. It’s great to know you found us easy to deal with too. We are always here if you need further support!
Elyse at My Pension Expert
Odpowiedź od My Pension Expert
Hi Andrew,
Thank you for your review! We’re delighted to hear you found our staff friendly, helpful and knowledgeable, and that we kept you informed throughout. If there was anything we could've done to make your experience a 5-star, please let us know!
Elyse at My Pension Expert
Highly recommended
From the outset, MPE was very helpful. The initial assessment of my pension needs was so thorough - even down to things I would have overlooked, such as paying for National Lottery tickets!
Kelly was very good at reassuring me and talking me through the complexities of the paperwork involved, and was extremely patient with my numerous queries.
Not having any kind of financial background, it was great to have people at hand to help me through the process.
Highly recommended!
28 maja 2026
Odpowiedź od My Pension Expert
Hi C Lee,
Thank you for your glowing review! We’re delighted to hear that you found the process helpful from the outset and that the initial assessment gave you confidence by covering every detail, even the things that can easily be overlooked. Kelly will be especially pleased to read your kind comments!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
Very easy to talk too and arrange…
Very easy to talk too and arrange things.
There is always some one to talk too.
My experience so far has been a good one. Service is certainly up their.
4 czerwca 2026
Odpowiedź od My Pension Expert
Hi Mr Stevenson,
Thank you for your kind review! We’re delighted to hear that you found the process easy to arrange and that our team has been approachable and available whenever needed. It’s great to know your experience so far has been a positive one and that the level of service has met your expectations!
Elyse at My Pension Expert
Pre-retirement advice
I found the advice given to me very helpful. From start to finish setting up my policy was run efficiently. Contact and support has been provided to a high standard.
4 czerwca 2026
Odpowiedź od My Pension Expert
Hi Andrew,
Thank you for your wonderful review! We’re delighted to hear that you found the advice helpful and that setting up your policy was handled efficiently from start to finish. We are always here if you need further support!
Elyse at My Pension Expert
Odpowiedź od My Pension Expert
Hi Busybee,
Thank you for your 5-star review! We are delighted that you received excellent customer service throughout. We are always here if you need further support!
Elyse at My Pension Expert
Amazing service
From my first contact with pension experts they have been amazing always explaining everything clearly to me in a way I understand. I have been dealing with Charlotte Frost-Ward and she has been amazing with always keeping me up to date with what is happening and chasing my pension provider for me. I have felt confident with her services and know I can always message her when I have a query and she is quick to come back to me.
3 czerwca 2026
Odpowiedź od My Pension Expert
Hi Paula,
Thank you for your lovely review! We’re delighted to hear that you felt supported and well informed throughout the process. Charlotte will be especially pleased to read your kind words! If you ever need further assistance, we are always here to help!
Elyse at My Pension Expert
Excellent from start to finish.
25 maja 2026
Odpowiedź od My Pension Expert
Hi Jacqueline,
Thank you for your 5-star review! We are so glad that you had an excellent experience from start to finish. If you ever need further support, we are always here to help!
Elyse at My Pension Expert
Excellent professional advice when…
Excellent professional advice when organising my fixed-term annuity. This is the second time that I have used My Pension Expert and I would recommend them.
29 maja 2026
Odpowiedź od My Pension Expert
Hi John & Jane,
Thank you for your fantastic review! We’re really pleased to hear this is the second time you have used My Pension Expert. It is great to know you received excellent professional advice when arranging your fixed-term annuity!
Your recommendation means a lot to us, and we truly appreciate your support. If you know anyone in need of financial advice, please don't hesitate to use our refer-a-friend scheme. For more information, go to https://mypensionexpert.com/raf/
Elyse at My Pension Expert
They kept me informed and updated every…
They kept me informed and updated every step of the way.
29 maja 2026
Odpowiedź od My Pension Expert
Hi Customer,
Thank you for your 5-star review! We’re pleased to hear that you felt informed and updated at every step of the way. We are always here if you need further assistance!
Elyse at My Pension Expert
No pressure ,lots of support. Excellent service.
From the very first contact every person that I spoke to, had email contact with or in someway dealt with at My Pension Expert ,was helpful and supportive. Making such an important decision as what to do when a pension matures is so stressful and overwhelming but I was guided through every step . The financial advisor listened to my thoughts and concerns and really tried to put my mind at ease . I never felt pressured , and queries were replied to promptly .Once I had made my decision I was helped with the relevant paperwork and was regularly kept up to date with how things were progressing . I didn't have to do any of the chasing with the old or new pension Companies .
Excellent service worth every penny .
31 maja 2026
Odpowiedź od My Pension Expert
Hi Tina,
Thank you for your glowing review! We’re truly pleased to hear that every member of our team you dealt with was helpful and supportive from the very first contact. We’re especially glad your financial advisor took the time to listen to your thoughts and concerns and that you never felt under pressure!
Elyse at My Pension Expert
An easy journey
Staffs were curtious and we'll informed. They explained everything in n easy to understand language. We were kept updated on how things were proceeding on a regular basis.
28 maja 2026
Odpowiedź od My Pension Expert
Hi Malcolm,
Thank you for your wonderful review! We’re delighted to hear that our staff were courteous and well informed, and that everything was explained clearly and in an easy to understand way. We are always here if you need further support!
Elyse at My Pension Expert
Odpowiedź od My Pension Expert
Hi Leslie,
Thank you for your review! We’re glad to hear you found the service friendly and that everything was fully explained. We appreciate your feedback!
Elyse at My Pension Expert
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.