My Liquorice Recenzje 

176
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great service from this company. Most of the liquorice flavours I’ve tried are lovely. I thought chocolate and liquorice together, would be a bit bleh! After trying it, I was pleasantly surprised. My... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The product is tasty, but it took weeks to arrive. I was told this was due to the current drought. I received 2 emails during this time explaining the issue and telling me I would receive a free... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My order arrived very promptly. Unfortunately one wrong item was included but when I emailed a query I had a very prompt response & free replacement (I.e. I kept the other pack too) & it arrived quick... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklepy ze słodyczami

Napisane przez firmę

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love My Liquorice

I love My Liquorice, it arrives well packed, fresh, soft and chewy,sweet and salty so much choice. I started with the mixed bag, picked out a few I loved and placed another order. Then did the same again until I found the liquorice I love and made another order. I was not disappointed. My orders have arrived very quickly, alway well packed even in the strange times we are living in. My Liquorice have great customer service, its a fabulous product and I highly recomend it to you.

17 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I love My Licorice!

Tried a mixed bag about a month ago and have ordered 4 times since. So many type so the mixed bags are a great way of finding out which types you like.
Service has been excellent too. One order was incorrect, i.e. wrong item sent. Only took an email and received an apology, told to keep the wrong item (which were lovely too) and correct item received in a few days.
A special mention must go to the banana monkeys, so moreish it's crazy 😀
Will be ordering more as soon as these run out😁😁

16 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Great Service and Products as Usual

I received another order from My Liquorice. The service was, as usual, fast and efficient. I love the Banana and Liquorice and this time decided to try the chocolate covered liquorice. It was delicious, and as they are adding more like this, I will be back.

16 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Shocking customer service

If I could have left no stars, then I would have. Shockingly poor customer service. I placed an order when there was a promotion, offering a free bag of liquorice with every order placed that day I did not receive this. I did not receive an apology. Surely the easiest thing to do would be to rectify the mistake and send the promised sweets. Instead I was given a £5 voucher ( which meant, with delivery costs, I would have to spend more money with them
!).:The voucher did not work. I was then sent another voucher, which also did not work!!! Since then, my attempts to contact my liquorice to resolve the matter, have been ignored. I had also asked that, if they could not send me the free bag, could I return the rest of my order for a full refund, including postage costs. This was also ignored. From a small business, trying to build a loyal customer base, I find this quite shocking and unbelievable 😡

5 grudnia 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hello Lorraine, as you say we are a small new business and are trying to build a loyal customer base, however we have struggled through COVID with staff isolating.

This caused patchy communication throughout our whole team and I can only apologise for this.

I have personally checked these two gift vouchers today and they both work, so I am unsure what happened when you tried them. These two gift cards equate to more than you spent on liquorice with us initially.

I have now removed both of these gift vouchers from your account and shall send your free bag of liquorice out to you today.

Apologies for missing this in the first place.

Oceniono na 1 z 5

Too Salty…

The box arrived in good time and well presented. The liquorice was so salty unfortunately. There were only 2 packets out of 6 we liked. After reading that eating too much liquorice can be dangerous and can cause an irregular heart rhythm, low potassium levels and high blood pressure we will not be buying liquorice in large quantities anymore. Pleased we tried it though.

2 grudnia 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hey Tracey,

So sorry to hear that you did not like our Liquorice.

Liquorice in general and especially salty liquorice is a marmite type of food. You either love it or you hate it!

In regards to liquorice being dangerous. Any type of food in excessive amounts will harm your body. If you eat 400 bananas a day the potassium levels will stop your heart beating. We recommend everyone to eat liquorice in moderation.

Oceniono na 5 z 5

Love it!

Love it!
Got it as a present. I love liquorice and the presentation box was phenomenal. Highly recommend if you want to try this authentic taste!

26 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

AVOID!!! They charge you monthly without telling you

I took up an offer of a free taster box, I just had to pay for postage. It took two weeks to arrive and the next thing I know they took £18 out of my account!

They never said it was a subscription. Rip off merchants. AVOID!

11 listopada 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hello Andrea,

I apologise deeply about the negative experience you had with us. I also apologise about the slow response to your review.

In the time since you have left this review, we have changed many of our internal processes and employed many more staff members. We have also changed our delivery service to a much more reliable Royal Mail fully tracked 2 working day service. I apologise that your item took two weeks to arrive.

In regards to charging your account £18 - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.

We are committed to rectifying our wrongs and would love to give you a full refund. If possible would you be able to contact us via email stating your full name, order number and the issue at hand (I know you may have already done this)

This is our email info@myliquorice.co.uk

Oceniono na 1 z 5

Ordered a box of liquorice as a gift

Ordered a box of liquorice as a gift, did not realise it was a subscription, I am now being charged for a product I do not like or want, they have advised they would not send and would not be charged, it then turned up in the post - charged £18
Impossible to get hold of, no phone numbers on website and no reply to messages, like previous reviews on here, exactly the same issues, stuck with a product I do not want, if I get no response will take them down the legal route
AVOID, AVOID, AVOID!!!!!

6 listopada 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hello Neil,

I apologise deeply about the negative experience you had with us. I also apologise about the slow response to your review.

In regards to your recurring subscription - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.

We are committed to rectifying our wrongs and would love to give you a full refund. If possible would you be able to contact us via email stating your full name, order number and the issue at hand (I know you may have already done this)

This is our email info@myliquorice.co.uk

Oceniono na 1 z 5

Yes me again!!

Yes me again!!! Nearly a month still no liquorice still no refund. Think of all the money you are making stealing from people.i will never ever buy from you again and I will continue in any way I can to make people aware of how disgusting you are!

7 października 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hello Melinda,

We have responded in-depth to your previous review.

Please get in contact with us via email - info@myliquorice.co.uk

Oceniono na 1 z 5

Shocking Service

Was offered a free sample as consolation for not winning a competition with no mention of a subscription, only to find a month later that I was being sent more Liquorice and charged over £18. Finally found out they he'd signed me up to a subscription I didn't want! I asked if I could send it back but was told I could not get a refund so apparently they don't follow consumer rights. To rub salt in the wound after I put a bad comment on one of their Facebook posts they messaged me asking what was the problem. I told them what had happened hoping that they might sort me out but no, not one reply after 5 messages to them, absolutely disgraceful service so I recommend you avoid this company.

6 października 2020
Opinia niezależna
Logo My Liquorice

Odpowiedź od My Liquorice

Hello Neil,

I am incredibly sorry about the lack of response to your multiple Facebook messages. I know an apology doesn't make up for the horrible customer service you received and the frustration it caused but I hope it goes some of the way. We have since changed staff members and our internal processes.

Rest assured our customer service has changed drastically and this type of situation shall never happen to another customer.

In regards to your recurring subscription - We have since removed this Free Trial item that then transitioned to a monthly subscription box. We found that many of our customers found this misleading despite us trying to make it as obvious as possible.

We are committed to rectifying our wrongs and we have given you a full refund for the above-mentioned charge. I hope this goes some way to show our

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