We bought the reusable My Magic Night Pants for our seven year old son. They are fantastic - my son was objecting to wearing night "nappies" and he put these on without a fuss and loved they glowed in... Zobacz więcej
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Terrible. My son wet completely through them with absolutely no difference in bed wetting control at all. I stupidly ordered them twice as well so £60 wasted.
We bought the reusable training pants for our two year old daughter. They are fantastic - a lovely stretchy material, so a nice comfortable fit and easy to pull up and down (unlike some other brands t... Zobacz więcej
Reakcja na opinię
Took quite a while to arrive and the sticker book I had purchased had been squashed into the box so it’s bent and ripped. Otherwise, the potty and stickers look great and fingers crossed my daught... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Since 2005, My Carry Potty has helped over 1 million parents to make potty training consistent, stress-free and fun for their little ones. They offer an extensive range of award-winning toilet training accessories and educational products, designed in the United Kingdom by ITV toilet training expert Amanda Jenner. They are home to the world's only leakproof potty, with a unique handle and a revolutionary leakproof seal that makes My Carry Potty® the perfect solution for potty training.
Dane kontaktowe
7B Milburn Road, BH4 9HJ, Westbourne, Zjednoczone Królestwo
- customerservices@mycarrypotty.co.uk
- mycarrypotty.com
3,9
Dobra
174 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 28% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointed by quality of products now
Order arrived and the toilet seat, step and training pants were damaged. Contacted customer care and was gaslighted by email. Completed dismissed tow of my faulty items and I had to repeatedly email pointing out all the other faulty items they were ignoring. Offered 10% discount which was totally unacceptable. 8 emails and 17 pictures later I was only offered 15% discount. I gave up at this point and asked them not to communicate again as this was insulting. At no point did they offer to replace my order, presumably as this is the standard now as all recent reviews would suggest there is ongoing issues with quality. So disappointed after using brand before. Clearly suppliers have changed and cheap is the way forward this brand now. Customer service tactic is narcissistic, customer is never right despite what their reviews suggest. Really hope this business learns from this even if they cannot admit to being in the wrong
23 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Dear,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that you were unhappy with your order and the resolution provided. At My Carry Potty, we take great pride in both our products and our customer service, and it’s never our intention for any customer to feel dissatisfied.
Having reviewed the correspondence, I can see that you were issued a 15% refund on your entire order and opted not to continue communication with our customer service team. Please know that we are always here and more than willing to help resolve any concerns you may still have.
If you would like to discuss this further, we encourage you to get in touch by emailing us at: customerservice@mycarrypotty.co.uk.
Thank you again for your feedback.
Warm regards,
My Carry Potty Customer Service Team
Excellent aftercare
Swift delivery. Then when the carry potty catch broke their customer service team were quick to reply to my email and resolve the issue. All emails were friendly and helpful.
20 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Brilliant support from Ellie
Brilliant support from Ellie, she was incredibly helpful and efficient at resolving our issue.
16 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Really disappointed with the product…
Really disappointed with the product (faulty) and rude customer service. Would not recommend.
14 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you for leaving a review,
I am so sorry to hear this, I have had a look for previous correspondence with you and the customer service team regarding you order and I am unable to find it.
Please can you kindly get in touch with us so we can help to get this resolved ASAP for you at: customerservices@mycarrypotty.co.uk
We look forward to hearing from you.
Amazing service received from Ellie
Amazing service received from Ellie. Has supported me throughout and provided a resolve very quickly to allow us to continue our potty training journey!
Great product, great service would recommend.
11 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Great product
Great product, really handy and the colourful designs are really appealing for children. Customer service is excellent!
8 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team and the My Carry Potty products.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Great customer service
We got my little a potty from argos a week ago as she started potty training. We absolutely love the potty, however we had a small breakage in the clasp that closes the potty.
I got in touch with customer services and Ellie replied very quickly and we now a replacement being sent out!
Great customer service, very helpful too!
4 czerwca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
5 Star Service
We bought a My Travel Potty through amazon 2 months ago.
The plastic fixing clasp broke on the lid, I reached out to customer services last week and got a reply off Ellie within hours.
Despatched same day and received yesterday, unbelievable 5 star service and excellent communication.
30 maja 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Fantastic customer service
Fantastic customer service. They were very efficient in answering our query and sorted out the problem very quickly. Highly recommend !
26 maja 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Ellie is a star :)
We love our potty, such a great product made with great materials. We had an unfortunate breakage with the catch but I messaged the company and Ellie was so quick to respond and she sorted out a replacement for us and it’s on its way to us right now.
Brilliant service and wouldn’t hesitate to buy another one from the again if needed.
Thank yoy Ellie and team :)
29 maja 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Exceptional customer service from…
Exceptional customer service from Ellie, who immediately organised a replacement potty for my son when the inner clasp broke. Ellie has a kind and professional nature and really went above and beyond to deliver a fantastic customer experience.
28 maja 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Amazing Customer Service
I purchased a travel potty from Amazon in April, the clasp broke which keeps it sealed. I emailed My Carry Potty directly and within a couple of days I had a response and a new potty on the way in the post. Ellie from customer service was so polite and helpful and I think the overall experience was made as easy as possible - I have told everyone I know to get a 'My Carry Potty' due to the potty being amazing itself but also because of the fantastic customer service. If I could give it more stars I would.
20 maja 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Wonderful customer service – thank you Ellie & Katie!
We ordered a My Carry Potty from Amazon, but unfortunately it arrived damaged. I reached out directly to My Carry Potty, and within hours, Ellie and Katie responded with such kindness and efficiency. They arranged for a replacement to be sent out straight away, and we had it within a week!
Their customer service was absolutely amazing! It's so rare to come across such caring and responsive aftercare. Now we’re all set to start our potty training journey and feeling really confident using their products. Huge thank you to Ellie and Kati, you were both so lovely to deal with!
15 kwietnia 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello Mimi,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Ellie & Katie in our customer services team.
This is greatly appreciated and we are happy they were able to help.
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Exceptional Customer Service
The customer service provided by My Carry Potty is absolutely brilliant. Other companies should take note!
I had an issue with the potty when I bought it through Argos but when I got in touch with Katie from customer service, she could not have been more helpful.
She politely pointed me to the right place to report the issue and said she would keep a look out for my claim to come through. Katie dealt with my query the whole time (which is so rare), and she was exceptional from start to finish. I have my replacement potty on its way and my son is really excited to try his new penguin potty.
Apart from the minor issue, I can see that the product is really well made, a very clever design, and will make life much easier when it comes to potty training out and about.
Thank you again to Katie for such brilliant service. You are a credit to the company.
3 marca 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello Gemma,
Thank you so much for taking the time to leave a really kind and thoughtful review on your experience with Katie in our customer services team.
This is greatly appreciated and we will ensure she knows her hard work has not gone unnoticed!
We are so pleased your little one is ready to start training with his favourite Penguin potty!
Wishing your little one success on their potty training journey! - My Carry Potty Team x
Amazing products and unreal customer…
Amazing products and unreal customer service thank you
25 lutego 2025
Odpowiedź od My Carry Potty
Hello Sophie,
Thank you for your brilliant review on our potty training products and for choosing My Carry Potty to support your little one on their journey.
We are thrilled to hear you experienced unreal customer service and will ensure this is passed on to our team as we take great care to ensure this is a top priority.
Best Wishes- My Carry Potty Team x
Excellent costumer service
Excellent costumer service, had a fuss free return.
24 lutego 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello,
Thank you for your feedback on our customer service! This is a top priority for all of our customers at My Carry Potty!- My Carry Potty Team x
Great product and brilliant customer service
My overall experience has been amazing. I purchased the bundle including carry potty, training underwear, step stool and toilet attachment. It arrived quickly and well packaged, there was one small issue with one of the parts. I contacted customer services and they responded to my query immediately, I supplied some photos of the problem and provided some further information and they issued a replacement straight away, which arrived within a few days. I have been impressed with the customer services, Katie was very helpful and so quick to respond. The products look fantastic, fit for purpose and we can't wait to use them.
30 stycznia 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello Sophie,
Thank you so much for sharing your thoughts on the new potty training bundle you have purchased for your little one, we are thrilled to hear you have had an amazing experience and your little one has the essentials to get started with this new milestone.
We really appreciate your kind feedback for Katie on our customer services team, as she strives to ensure every customer is taken care of at My Carry Potty.
Wishing your superstar trainer the best of luck on their potty training journey! - My Carry Potty Team x
Brilliant product and excellent customer care
Very easy to order, fast delivery and great deals to order extras after the first purchase. I did have an issue with my potty as the clasp broke after a few weeks but the customer care was outstanding and the person I spoke to in particular Katie was so helpful and quick to respond and sorted out the problem within the same week. Would highly recommend for anybody with young children my daughter absolutely loves hers!
11 lutego 2025
Opinia niezależna
Odpowiedź od My Carry Potty
Hello Gemma, Thank you for taking the time to share your thoughts on how Katie from our customer service team helped to resolve your enquiry, after care is as important to us as choosing potty training products for your little one!
We are so pleased to hear your little one loves her new potty and are wishing her success on her journey - My Carry Potty Team x
Absolutely amazing
Absolutely amazing! My daughter loves her carry potty so much, it is so worth the buy!!
Amazing design, couldn’t be happier.
28 stycznia 2025
Odpowiedź od My Carry Potty
Hello Jessica, Thank you for taking the time to leave a review, the potty truly is essential not to be without once you have one! So pleased to hear your little one loves it! Good Luck to your superstar trainer- My Carry Potty Team x
Odpowiedź od My Carry Potty
Hello, Thank you for your review, we're pleased to hear you're happy with your new My Carry Potty order! - My Carry Potty
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