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myBioma Recenzje 

129
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Tolle Aufmachung des Päckchen inkl. dem Entnahmematerial. Super Transparenz zum Verlauf und Auswertung der Probe und auch die Auswertung sehr aufschlussreich und übersichtlich/ verständlich

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Oceniono na 5 z 5

Unkomplizierter Ablauf mit Bestellung, Lieferung, detaillierte Beschreibung und Rücksendung. Der Bericht kam 9 Tage früher und ist top aufbereitet und die KI ist sehr hilfreich um die richtigen... Zobacz więcej

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Oceniono na 1 z 5

Mehr als enttäuscht! Leide seit Jahren unter Darmbeschwerden, laut Ärzten definitiv ein Reizdarm - dieser Test sagt mir „geringe Wahrscheinlichkeit für Reizdarm“. Die „individuellen“ Empfehlungen sind... Zobacz więcej

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Oceniono na 5 z 5

War am Anfang skeptisch was das Produkt anbelangt. Bin über eine gute Freundin auf die Tests aufmerksam gemacht worden. Also ,Versuch gestartet und muss sagen - bin bisher sehr zufrieden. Be... Zobacz więcej

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Informacje dotyczące firmy

  1. Producent technologii medycznej

Napisane przez firmę

At myBioma, we help you understand your gut health in a simple, science-based, and personalised way —because we believe that health starts in the gut. Our vision is to improve people’s quality of life by making gut health accessible and understandable for everyone. Since 2018, we have supported thousands of customers with our microbiome analyses, combining the latest scientific research with advanced technology. Our at-home test kits makes it easy to analyse your gut microbiome in a simple, discreet way. Using advanced sequencing technology, we provide detailed insights into the composition and functional potential of your gut bacteria going beyond basic results to deliver meaningful, science-based interpretations. We are ISO 9001 and ISO 13485 certified, ensuring the highest quality and reliability standards. We offer three test options, depending on your needs: myBioma Basic Test
: A great starting point if you are looking for a general overview of your gut health. It analyses key parameters such as microbial diversity and the dysbiosis index, and provides clear, personalised nutritional recommendations—ideal for initial insights. myBioma 
Advanced Test: 
This test provides deeper insights into your microbiome, including its potential influence on immune function, inflammatory processes, and indicators related to gut health imbalances such as leaky gut or irritable bowel syndrome. myBioma 
Ultimate Test
: Our most comprehensive package. In addition to all Advanced Test insights, it explores the connection between your microbiome and your mental and physical wellbeing, as well as metabolic health (e.g. blood sugar regulation, blood pressure, liver and thyroid function). Ideal for a holistic and in-depth health analysis. 
 Based on your individual microbiome profile, you receive personalised nutrition and lifestyle recommendations designed to support your gut balance and overall wellbeing. Our recommendations are based on more than 1,000 scientific publications, ensuring a strong, evidence-based foundation and access to the latest research. Your results & platform
Your test results are easily accessible via the myBioma platform (https://platform.mybioma.com). There, you can explore your results in a clear and interactive way, track your progress over time, compare test results and gain access to additional features. 
Good to know: You can upgrade your test at any time via our platform without sending in a new sample. This allows you to start with a Basic or Advanced Test and access deeper insights later on. To further support your gut health, we also offer targeted supplements: * myBioma Balance – a prebiotic formula designed to nourish beneficial gut bacteria and support a balanced microbiome. * myBioma Comfort – a probiotic formulation with the selected live bacterial strain Lactobacillus plantarum 299v. We place a strong focus on quality, using carefully selected ingredients and conducting independent laboratory testing to ensure the highest standards. In addition, we provide valuable educational content through our blog and eBooks, helping you better understand gut health and make informed decisions in your daily life. Our approach combines scientific accuracy with real-life usability. We translate complex microbiome data into clear, actionable insights you can actually appl, supporting you in building sustainable habits for long-term health. With myBioma, you don’t just get results you gain clarity, knowledge, and a deeper understanding of your body.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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4,0

Wszystkie recenzje

(129)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 72

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Charged 50% of purchase price in customs fees.

Ordered two weeks ago, said delivery is free. Received a customs bill today for £51.50. I don’t think they filled out the customs form correctly because the value of the item being shipped is close to nothing, it’s a plastic test kit, the price paid is for the service of the testing. But they must have stated the value of the shipped item as above the vat and duty threshold which meant I’d pay VAT as included in the purchase price plus another £51.50 to handle UK customs.

Not accepting package. Will have to pester for a refund. They should disclose that they don’t cover duty which may cost an additional 50% of the testing price. At the new price they aren’t competitive. Zoe is a better deal.

They should also work on accurately filling out the shipping forms, the test kit is likely €5 of the cost, so the duty forms should reflect the same.

What a waste of time and a new annoyance of having to chance for the refund and then find another provider. Don’t buy from here if you live in the UK, or ask them if they can provide information on import fees prior to purchase.

1 maja 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma

Hello Jackie,

we apologise for the inconvenience!

Of course, we understand that this is very annoying and would therefore like to offer you a refund of the customs costs. We have already replied to your email in this regard.

We would be happy to discuss the next steps there.

We are very sorry that you did not have a good experience with us.

Kind regards,
the myBioma team

Oceniono na 1 z 5

HORRIBLE

No tracking system for delivery of sample! They told me it’s arrived after I send an email to CS! After a week I received an email that it’s arrived! Now they DELETED MY ACCOUNT! And of course the problem it’s IT!
Horrible company! Never buy anything from them! How can you be sure They analyse your simple if they are even incapable of taking care of their logistics flows? I’m afraid to imagine how their Labo looks like

27 marca 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma



Sehr geehrter Kunde,
entschuldigen Sie bitte die Unannehmlichkeiten, die Sie erlebt haben. Wir nehmen Ihr Feedback ernst und bedauern zutiefst, dass Ihre Erfahrung mit uns so enttäuschend war.
Wir werden sicherstellen, dass solche Probleme in Zukunft vermieden werden. Bitte kontaktieren Sie uns direkt unter support@mybioma.com, damit wir Ihnen eine angemessene Entschädigung geben können.

Mit freundlichen Grüßen,
das mybioma Team

Oceniono na 1 z 5

The company offers orders in…

The company offers orders in Switzerland but in top of the price you will be charged DHL custom fees; also shipment of the sample to them is not free from Switzerland to Austria (34 ChF total on top if the price of the kit). On top of this, results are not fast. No advantage at all for Swiss customers!

3 kwietnia 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma

Hallo Mayte,

we are very sorry that you are unhappy with our service!

Within the EU we ship free of charge, but unfortunately we have to charge for deliveries to Switzerland, because of high customs costs.

We have of course refunded the shipping costs that you were unfortunately charged at the post office for the return shipment. Of course, this should not have happened, as we cover the costs for the return shipment.

It is of course understandable that you would like to receive the result quickly. However, as described on our website, analysing the sample is very complex and time-consuming, which is why it takes several weeks to complete the analysis.

If you have any further questions, you can always send us an e-mail to service@mybioma.com

Kind regards,
the myBioma-team

Oceniono na 1 z 5

Ich bin voll enttäuscht…

Ich bin voll enttäuscht…
In der Auswertung steht dass ich wenigere Fleisch essen soll.
Ich esse gar kein Fleisch und Produkte die mit Tieren zu tun haben ( Ei, Honig, Milchprodukte ) ich bin seit 5 (!!) Jahren vegan!
Ich muss wenigere Fleisch essen… hm…
Ich bin enttäuscht, 150€ für nichts…

29 marca 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma

Hallo Xenia,

es tut uns sehr leid, dass du enttäuscht von deiner Auswertung bist!

Es kann tatsächlich auch vorkommen, dass Leute, die sich schon länger vegan ernähren, zum Enterotyp 1 gehören. Dieser deutet ja eigentlich darauf hin, dass man oft Fleisch isst. Der Enterotyp entwickelt sich aber bereits in der früheren Kindheit und ist dann bis ins Erwachsenenalter meist recht stabil. Auch kann der Enterotyp genetisch bedingt sein. Es sagt oftmals auch auch mehr darüber aus, was man gut verstoffwechseln kann und nicht unbedingt was man so isst. Es ist also keine Seltenheit, dass zum Beispiel auch Veganer, die in ihrer Kindheit jedoch Fleisch gegessen haben, den Enterotyp 1 aufweisen.

Falls du hierzu noch Fragen hast, kannst du uns auch gerne eine Mail an service@mybioma.com schicken.

Liebe Grüße,
das myBioma-Team

Oceniono na 1 z 5

3 months…

3 months waiting for results since i paid for the test. Took nearly 6 weeks for them to receive the sample and then miraculously found it when i wanted a refund, its been 6 weeks now and still no results..A joke of a service, wouldn't recommend them at all.

Still nothing and sample is gone since January , do not use this service as its pathetic

Full refund received 27 3 24

5 stycznia 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma

Hi David,
We are very sorry that something went wrong with your order. Unfortunately, the shipment got stuck in the post, which was beyond our control. After the sample finally arrived, it was sent immediately to the laboratory for analysis, which, as described on our website, takes several weeks due to the technology involved. As it took too long overall, we have refunded your order. We are sorry that you did not have a good experience with us.

Kind regards
the myBioma team

Oceniono na 1 z 5

Lost sample, bad customer experience

I could not use the code that was supplied, when I contacted them they said that "Unfortunately, your sample was discarded because it was lost in the laboratory." Then they only offered to send me a new one. If I had not contacted them it looks like they would not have informed of what happened. They offered me a free e-book with recipes for the inconvenience

Terrible experience and lackluster customer support

6 marca 2024
Opinia niezależna
Logo myBioma

Odpowiedź od myBioma

Dear Customer,

we are very sorry to hear about your experience and the issue with the code not working. We sincerely apologize for the inconvenience caused by the loss of your sample in the laboratory.

If you are still interested in a complimentary test or any other form of compensation, please feel free to contact us at support@mybioma.com.

Thank you for your feedback to our support. We are currently in the process of significantly improving our customer support.

Best regards,
the mybioma Team

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