On the phone they are absolutely superb. However when I simply ask for HMRC to send me the statement they claim to have sent they cannot do this. Rather difficult to pay a bill when I do not have a s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been off work and avoiding phone calls after losing my partner 2 months ago but answered today, by accident if I’m honest and spoke to kindest man on the phone but I can’t remember his name, ma... Zobacz więcej
Not my expextation when dealing with a debt company. Not only were both calls understanding and helpful Joe today took it a step further. Joe was not just understanding and sympathetic he made sure I... Zobacz więcej
Reakcja na opinię
Well I was quite peeved off because I couldn’t get the response I wanted and I’m not going to lie I was very abrupt with Toni (female) but she remained PROFESSIONAL even though I was being a bit of... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal
Dane kontaktowe
Enterprise House, Moorgate Point, Moorgate Road, Knowsley Industrial Park, Knowsley, L33 7XW, Liverpool, Zjednoczone Królestwo
- 0151 545 1500
- For email address, please see website
- my-drs.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 73% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding Tax due / late payment.
I was phoned by HMRC this afternoon regarding some potential unpaid tax owed by my Company. The woman I spoke to was extremely efficient, polite and undogmatic in her approach. She was a pleasure to deal with.

Odpowiedź od my-drs
The agents Joe and Paula were both…
The agents Joe and Paula were both very friendly helpful and professional.

Odpowiedź od my-drs

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Lady rang me she was extremely polite…
Lady rang me she was extremely polite understanding didn’t pressure me asked if i was able to pay the rest of MY BILL I OWED and no pressure actually more concerned if i could actually afford to pay this week best thing i always say is just dont blank there calls. it may look similar to a universal credit number but its NOT just ANSWER it tell them WHY if u cant pay and tell them the TRUTH on why u haven’t paid may not do anything but at least u both know were u stand and its a great starting to point and its easier to tell truth because lies never add up truth will set u free

Odpowiedź od my-drs
Not being funny I had someone ring me…
Not being funny I had someone ring me today asking for more money and then tryna scare with a different company on I’ve paid this dept off ages ago and I’m still getting calls if this carry’s n I’m gonna report this company because I’ve just came out of a coma like I don’t have better things to do with my life also was in on a few months ago too all yous do I harras people and pretend that your part of a dept team I had a a letter what came deffo looked like printed from home all I’m gonna say is don’t ever trust this company because they will just take more money off you and they will ring you saying you owe money when you don’t proper discusting need to sort it out you don’t think people have other bills to pay off before bills like rent is more important then anything so like I said need to get your act together otherwise this company will be shut down anytime soon seen the ration on it how many 5 stars and your expecting people to listen give me a break lol
Please be aware!!!!!
Please be aware!!!!!
A complete scam on behalf of Admiral Insurance.
The process is designed to ensure they extract maximum money for doing nothing.
No history of communication on their portal but that's the only way to communicate with them.
Authentication doesn't work.
If you've uploaded a document as evidence you can't see it's completed.
All designed to ensure a total lack of transparency.
My best advice is screen shot everything otherwise you'll pay money you don't owe.
Shocking organisation

Odpowiedź od my-drs
These chancers really think they'll get…
These chancers really think they'll get a penny from me is so unbelievable I can't believe they waste there time and the environment sending letters is unacceptable, Asked them to make all email addresses and contact numbers uncontactable which they failed to do as it's only a legal requirement to supply a postal address for contact, Had to make a formal complaint about them contacting me via a method they have no privileges to and next contact it will be reported to the police as harassment whilst I await my complaint decision so I can then take it to the ombudsman, Anyone who pays these powerless puppies really need to be seen by a doctor I genuinely have great concerns for them, If anyone needs help getting these chancers off your back just go onto Google and search drs forums and they'll show you exactly how to do it and what to say, Soon as there in touch request a dsar,, Request proof of debt and request they make your email and phone number uncontactable it can't be removed but can be marked uncontactable the wording is very Important, if they breach the request make a formal complaint and them straight to the ombudsman when possible, Never discuss any alleged debt to this 3rd party that have zero powers and remember if your struggling get a debt relief order to stop these and others and have it legally written off in 12 months time, This applies to those with £50 or less spare a month I believe and genuinely struggling, Remember never call them and have everything in writing! And do you own research for your situation, Remember any 3rd party has zero powers these are the weakest dra known to man so if these get in touch just ignore them until they send it back,
Edit.
As you can see from there response they also have an inability to read,I will only contact you to complain and take it to the ombudsman for my compensation as 3 times you've breached your lience agreement already

Odpowiedź od my-drs
In my experience towards the…it's a Fantastic and excellent service delivery.
In my experience towards the conversation regarding the payment attempt made this morning, to offset a payment as required;
--Services from DRS was very helpful though it didn't go through but it was an excellent service delivery. Instructions were carefully given by the respondent advising to follow it up through the bank and call back in due time.
Just in time service delivery and excellent communications. Thanks

Odpowiedź od my-drs
Great service
I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf from her book!

Odpowiedź od my-drs
Very helpful and understanding
Very helpful and understanding, a very calm and polite young lady.

Odpowiedź od my-drs
Spoke very politely and was very…
Spoke very politely and was very respectful and understanding. Wish more people would be as nice as the gentleman I spoke with today

Odpowiedź od my-drs
Jake helped me emmensly this company so…
Jake helped me emmensly this company so wonderful caring and efficient and so brillant at his j9b i have series mental health and physcial health issues and repayments .so incredibly greatful

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Complete jokers as usual
Complete jokers as usual? what has our country come to. Calling my business asking to call back immediately to staff... why cant i ring up their company threateningly

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⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Compassionate, helpful and took all the stress out.
I was contacted by them regarding a debt matter with HMRC, and I cannot praise them enough. They were very understanding and patient when I explained my medical situation and how it affected my ability to manage things.
Instead of pressure, they gave clear, honest advice and took the time to refer my case back to HMRC on my behalf. They kept me informed throughout and treated me with real respect.
If you’re dealing with debt and have health or personal issues making it harder, this is the team to speak to. Highly recommended.
⭐⭐⭐⭐⭐

Odpowiedź od my-drs
I spoke with a member of the team today…
I spoke with a member of the team today who was polite, helpful and down to earth.

Odpowiedź od my-drs
Many thanks for your help and…
Many thanks for your help and understanding
5 stars from us
🌟🌟🌟🌟🌟

Odpowiedź od my-drs
They really don't have a clue!! To many chiefs and not enough Indians.
I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to which they apologised and said they would make them aware. WELL LOW AND BEHOLD QUEST WHAT I GOT TODAY ANOTHER LETTER!! If this is to continue I will be taking it further. I have had to give one star when really it's no stars!!

Odpowiedź od my-drs
I would recommend working them they…
I would recommend working them they listen nd advise very well. John S thank you

Odpowiedź od my-drs
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