Frank was very helpful and communication was great. Unfortunatly my ordeer was out of stock. I called frank and he immediatly issued a full refund. I will be dealing with this mob now. Honesty is EVER... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would like to thank Frank the muzicman legend from Muzic Man Australia online ,he not only sorted a bad day into a YES DAY,But he perfectly matched my request list of needs to the quality of the... Zobacz więcej
DO NOT BUY FROM THIS SELLER Bought a guitar for my son for Christmas and Frank never sent it. After two weeks I had to chase it up and collect myself from his wholesaler Jade Australia in Heidelberg... Zobacz więcej
Reakcja na opinię
I am extremely disappointed with muzicman. I did an online purchase of a Yamaha keyboard from them. It's been two months now and I am yet to receive it. Despite multiple attempts to contact them v... Zobacz więcej
3,1
Średnia
275 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The products that we ordered are…excellent
The products that we ordered are amazing but the customer service is absolutely atrocious, we have only just received in the last 2 weeks our order that was placed back on 26th November 2023, there was no communication as to whether our parcel had been sent other than one email with a tracking number that never changed from pending, it took for me to get a bit angry in an email to get any kind of information regarding our order. Call me a Karen but just courtesy email would have been enough to explain or any kind of information would have been great. Disgusting customer service.
26 listopada 2023
Odpowiedź od muzicman.com.au
Hi Hayley, You received the product that no one could get in. We actually went above and beyond to make sure you received the goods. The main thing is that we delivered the goods to you. We did email and keep you updated and were very polite towards you. People need to understand that at the moment there are shortages and delays and it is beyond our control. We updated you and kept in contact. As soon as i heard from you we responded and actioned things for you right away. As we did mention that there were delays and goods were sent out and lost in post as well to make things even worse. Om happy you have the product. We delivered what you wanted at the end. And that is the most important thing. Enjoy your item :)
Average
After purchasing a particular model online I was later advised that this one was no longer available and I was to get the new model which is a slight upgrade. That was appreciated. Communication from there on was sparse with minimal content with replies that fely automated as they did not provide all the information I had requested. Shipping, once initiated arrived in a reasonable time.
24 lutego 2024
Impressive.
Didn't have the unit I ordered and they upgraded to the next model up at no extra charge, Very much appreciated. Took less than 5 working days to get to me. Service the way it should be. 6 Stars.
29 lutego 2024
No delivery after two weeks
Two weeks from ordering, the product has not been received. One week since emailing follow up inquiry and receiving updated status to shipped but Australia Post tracking still shows Ready for Processing - which suggests the item has been given a tracking number but not yet actually provided for delivery.
25 lutego 2024
One of the worst businesses I've dealt…
One of the worst businesses I've dealt with. Advertised last one in stock but turns out they had none. Sent several emails asking where my item is and they did not respond. Found their facebook page and sent a message they responded saying they had none in stock and would take a month from the order date to get it. At that time I had already escalated a paypal compliant. They told me they had refunded my money, however after the paypal case expiry date. I received the following message: "We've closed the case in your favour as the seller didn't respond on time. We've sent you a full refund" and I must add they also were still advertising that they had one in stock on their website. If they say they responded to my emails they are lying. They couldn't even respond to paypal.
23 lutego 2024
Opinia niezależna
Odpowiedź od muzicman.com.au
Never heard of you fake review
Excellent, Professional & Personal service as usual!
Excellent service as usual. I’m a return customer and have found the help and clear description of products very clear! Both professional and personal with support and communication.
I will be back. Thank you, Barry 👍🏼👍🏼
8 lutego 2024
Odpowiedź od muzicman.com.au
Thanks Barry
Book received.
It took some time to receive the book but once the company realised I had not yet received it they very quickly rectified the problem and sent it to me quickly and were very apologetic which I appreciated.
31 stycznia 2024
I was contacted to let me know the…
I was contacted to let me know the order was going to be a couple of weeks which I really appreciated.. as I've not received the strings yet I cannot comment of the product.. but very happy with the communications 🙏
31 stycznia 2024
Service and honesty
7 lutego 2024
Think again before you purchase from them
It’s been 2 weeks and still waiting for an update for my purchase - tried calling and emailing and no response. Not even sure if this is a legit site
**had a response from owner -they stated they replied to me on the day after my email. I checked emails on 17th jan and did not get an email as they stated. I left a few messages on the mobile service provided so not sure why they said I had not replied. I even did an online chat with them and they stated they could not help me at this stage - I should have screen shot to prove it. It’s a bit frustrating as when I ordered it, it did not say it out of stock, otherwise I would’ve gone elsewhere.
16 stycznia 2024
Odpowiedź od muzicman.com.au
Hi we are very legit and we did email on the 17th Jan advising that the book was on backorder. And was three away. you must of not received our communication. As we have had no communication from you what so ever no emails and no phone calls with a message to call back. Very strange as I have checked our records no calls or emails with messages. The book is due in end of this week and will be mailed to you as soon as possible. Thank you for your review. As you can see we have a high standard of service and this review does not worry us at all.
Competitive prices
Competitive prices, with quick easy delivery. Item was better than expected
12 stycznia 2024
Odpowiedź od muzicman.com.au
Thank you for your great review
Very late reply to none at all
Very late reply to none at all. It’s been a week and still no response for me email
8 stycznia 2024
Odpowiedź od muzicman.com.au
Hi We have replaced and offered to help you. You order 4 wrong items in which you expect us to exchange them, Usually we will not do that but i offered to exchange the items and be stuck with you error. Why don't you be honest and explain the real story instead of putting up these misleading reviews for people to read. and yes who ever reads I will not stand down when we are not in the wrong and are accused of doing the incorrect thing to our customers. To be honest when I see these things I feel like not even helping out as it is a kick in the guts from people. Waiting for you to send the incorrect goods you ordered and I will exchange them for you. Thank you for shopping with Muzic Man Australia :)
Odpowiedź od muzicman.com.au
Thank you for your great review
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