Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... Zobacz więcej

Oceniono na 5 z 5

Everything worked smoothly transferring all our data from Dropbox to SharePoint. Couldn't be happier with the results. Also, with the few issues I did have, support was quick to assist in resolving th... Zobacz więcej

Oceniono na 5 z 5

I am going to start digital asset selling business. I need to proceed my own digital product storage location. normaly need to download from other location and upload to my location. it is too hard, w... Zobacz więcej

Oceniono na 1 z 5

Bonjour. Si j'avais pu mettre zéro étoile, je l'aurais fait. Je viens d'acheter une licence en trafic illimité pour un an. Pratiquement 150 € jetés à la poubelle car aucun transfert n'arrive au bout.... Zobacz więcej

Informacje dotyczące firmy

  1. Dyski chmurowe
  2. Przetwarzanie chmurowe
  3. Przechowywanie danych
  4. Producent oprogramowania

Napisane przez firmę

MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

202 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 31% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Painfully slow speeds mean this isn't a…

Painfully slow speeds mean this isn't a solution for all people. You can ask Apple/Google for a "takeaway" via API download (then do the new sync yourself). I'm a fan of the product; just remember it's got a particular use case that's not for everyone. Paid Lifetime Subscriber.

7 grudnia 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Dan,

We sincerely apologise for the experience you've had. Your feedback is important to us, and we want to assure you that we are actively addressing the issues mentioned in your review. Our commitment is to continuously improve and elevate the overall user satisfaction.

Best regards,

Oceniono na 5 z 5

Une application efficace !

Une application gratuite, simple et efficace ! MultCloud prend en charge de nombreux clouds et me permet de transférer mes photos et documents de l’un à l’autre très facilement. Merci !

7 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Function and customer service

I subscribed the first time but it wasn't syncing properly so I emailed the company and they refunded me right away. I got refunded in less than 24 hours. I then talked with the refund department regarding the problem I had. It was concluded that they should have referred me to a support first. So I resubscribed after a while. I mainly wanted to transfer my files from Dropbox to Onedrive. I wanted to make sure that all the folders and the many subfolders would be transferred as that was a main problem I encountered when manually transferring a folder (the subfolders wouldn't go). They assured me that this wouldn't happen. So all the files did get transferred (about 600 GB). One drawback would be the dates. All file dates were changed to the date that it was transferred. I think that is very important and something that they can look to fix. Otherwise, great customer service and the transfer worked fine (except for the dates).

2 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

I took a lifetime subscription as this…

I took a lifetime subscription as this is a fabulous idea. However in the years I have had the service it has never completed a backup. It keeps forgetting my onedrives and as for logging in that just gets harder and harder. I cant find help on the website. So over all a waste of a good idea and a long subscription. It would be so great if this just did what it says it does.

9 października 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Hi,

We apologize for any inconvenience you've experienced. To better assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Oceniono na 1 z 5

Losing date modified metadata during syncing from Dropbox to pCloud…

During syncing from Dropbox to Cloud all Files were changed to the date modified of the time of syncing. That metadata when a file was last edited is a great loss of information. Also there is no way to sync back changes as all files would count as newer versions and the wrong modification date would be transferred to the source.

14 kwietnia 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Miau,

We apologize for any inconvenience you've experienced with the syncing process. To assist you, please feel free to contact: support@multcloud.com, and they will handle it. We're committed to resolving this matter promptly.

Sincerely,

Oceniono na 1 z 5

The Multcloud traffic counter is bogus.

I tried to migrate away from Google Photos using Multcloud, but it failed, and Multcloud charged me for more than double the amount of data in the originating account.

7 września 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Darik,

We apologize for the issues you encountered. To assist you, kindly provide more details about your migration and billing concerns to support@multcloud.com. We're committed to resolving this matter promptly.

Sincerely,

Oceniono na 1 z 5

Part 2, 3, 4, 5, 6 & 7 - Missing Logs and Fragile Systems

As promised I plan to be the missing link in the Multcloud publicity machine to let you know exactly what this software can and can’t do before you make the mistake of paying these people your hard-earned money.

Latest issues are that the software won’t transfer files with certain characters in the file name. Admittedly if you use emojis in your file names you are a divot but it should be stated that this is the case, as that way you could easily change the names before attempting the transfer instead of bug-testing their software for them.

I’ve been through more or less one file at a time and been below 1gb the software coughs blood at times. It seems to hate folders with many files, but also folders with one large file. IE this is basically not much use for media of any kind. Word files you might be ok.

Although the logs are confusing and you have to really drill down hard into the systems failings to see what’s going wrong and there’s not always a pattern. Seems to prefer it if you keep the window open while doing the transfer but won’t show you what it’s transferring which would help the users to but-fix a bit at their end.

Files which showed previously as successfully transferred now show again as not complete relative to the original.

This is on Apple iCloud transferring to Dropbox.

I’m now going to attempt GDrive as the target from Dropbox as iCloud is also terrible. That’s why I’m trying to move out of it, it’s just that the software I’ve spent money on to do the job won’t do it!

More soon!

Part 3

Google Drive and Dropbox:

Same crap different platform. It managed to transfer 4% of the files I alloted to it for transfer from Dropbox to google drive before it sputtered to a halt.

I want someone from Multcloud to sit there and monitor it and reset it every time it craps out. I’ve paid for an automated service but it needs constant attention. Some files are duplicated over ten times meanwhile for no reason. Why are they selling this product as an automated solution when it’s not capable of transferring less than 1% of the capacity of any of these cloud services without grinding to a halt.

Why should I sit there and constantly watch it recache the files knowing it will barely manage any of them.

More to follow. This is where to come for info about the reality of Multcloud. This is where to get the truth.

Part 4

Multiple files. I pay to have ten files transferring at once. Why can it only manage one? A lie plain and simple.

Part 5

Slowness

Currently in 112 minutes it’s managed to transfer a total of 1.1gb of data. The rate is roughly 37kbps but it seems to fluctuate. This transfer of a volume in order to back it up could take weeks at this rate. I’m looking at roughly 3000 hours. That’s for less than a quarter of my Dropbox capacity. Fraudulent product. Let’s put this company to sleep.

6. Support

Non-existent. Have emailed three times and no response. It’s the weekend granted but the first email was Friday. They should have been in touch by now if they want to back up the claims they make on their site about their capabilities. If they’re not available at weekends then making transfers at weekends is not sensible. That should be advertised.

Part 7

Sunday morning, no reply to my emails from support, it’s the weekend so not expecting much but an acknowledgment things are not quite right would be good.

15 hours into the latest attempt to transfer from Dropbox into Gdrive. Roughly 45GB processed so 10% of the total load which is 450gb or so. But oddly the transfer is showing as 19% complete. There could be legit reasons for this and the transfer is miraculously still proceeding so I won’t tempt fate by saying their progress meter is in fact just a rough guesstimate of what’s actually going on but it’s showing twice as much completion as has actually been completed which is weird.

More soon! Stay locked to this review as it’s the best source of information for what’s it’s really like to deal with Multcloud. If I hear from support today that would be a plus. Even if it’s just to say “sorry we falsified our product description and hid warnings and disclaimers about our service deep within our site.”

5 sierpnia 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Ras,

We are trully sorry for your experience.

If you have contacted our support team, kindly offer us the request number.

We are here to help and address any outstanding concerns you may have.

Best regards,

Oceniono na 1 z 5

Same as other reviews

Same as other reviews. Can't complete a transfer. Contacted their support and their answer is to try again. Thanks I could not have thought of that myself! It just doesn't work and transfer completes. Waste of money.

2 sierpnia 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear,

Sorry for the inconvenience you've faced.

We're actively working to improve our transfer process and resolve these issues. Your feedback is valuable and helps us enhance our services. Thank you for your patience.

Best regards,

Oceniono na 1 z 5

Rien ne fonctionne

Rien ne fonctionne, sauf peut-être le paiement. Même pas moyen de me connecter : on me demande pour cela un code de vérification mais on ne me l'envoie pas ! Faites comme moi : allez voir ailleurs.

15 lipca 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Bonjour Jean,

Nous nous excusons pour les désagréments que vous avez rencontrés avec notre service.

Afin de vous aider au mieux, nous vous demandons aimablement si vous avez déjà contacté notre équipe d'assistance (support@multcloud.com) concernant le problème que vous avez rencontré. Si ce n'est pas encore fait, nous vous encourageons vivement à les contacter.

Veuillez fournir à notre équipe d'assistance des informations détaillées sur le problème que vous avez rencontré. Cela leur permettra de mieux comprendre le problème et de vous fournir une solution adaptée.

Nous apprécions vos commentaires et nous nous engageons à fournir un service fiable et efficace à tous nos utilisateurs. Merci d'avoir porté cette affaire à notre attention, et nous vous remercions de votre patience et de votre compréhension.

Cordialement,

Veuillez écrire en anglais.

Oceniono na 1 z 5

Unreliable

It worked for a few weeks at first after I bought the life subscription. After that nothing worked anymore. Can't transfer anything. You can line up transfer tasks and all of them will be "Waiting" indefinitely. Do be careful if you are thinking about purchasing life subscription with Multcloud. I previously used CloudHQ and it worked well for a good 5 years until I switched over to Multcloud. CloudHQ is a bit expensive and has no life plan. I guess I might start using rclone from now on. The downside ofcourse is it uses your own up and download bandwidth. But at least rclone is actually transferring data, even if slowly. Multcloud is doing nothing.

7 lipca 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear George,

We apologize for the inconvenience and frustration you have experienced with Multcloud.

You can send details to support@multcloud.com. This information will greatly assist us in investigating the problem and finding a satisfying solution for you.

We value your feedback and are committed to delivering a reliable and efficient service to all our users. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.

Best regards,

Oceniono na 1 z 5

Borderline scam

Its very unreliable, I suffered data loss and was only able to recover because Dropbox has backups.

Everything the other reviewers say about the support team wasting your time with fixes that won't work and trying different methods are true. Multcloud will probably reply to this review with some insincere offer to fix the problem.

What they won't do is give you your money back.

If you have any technical ability use Rclone. I resisted because it's command line based but in the end that's what I had to use so, it would have been quicker to just make the effort from the beginning.

29 czerwca 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Dave,

We apologize for the inconvenience and frustration you have experienced with Multcloud.

May we know your customer service ticket number? we will check this case carefully for you.

We value your feedback and are committed to delivering a reliable and efficient service to all our users. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.

Best regards,

Oceniono na 1 z 5

The only thing..

the only thing what's working is the payment.

1. i created a task to transfer files from box to dropbox: failed, but lost 150gb data volume.

2. created a task again to tried it again and it failed again.. wow, over 300gb transferdata used, for nothing.

paypal case incoming. what a scam

2 lipca 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Hi Enzo,

We apologize for the inconvenience you've experienced with our service. Generally speaking, data traffic will be consumed only when the file transfer is successful. We understand your frustration regarding the failed file transfer tasks and the loss of data volume. We assure you that we take these matters seriously and are committed to resolving the issue.

You can send details (including source and target cloud service, screenshot) to support@multcloud.com. This information will greatly assist us in investigating the problem and finding a satisfying solution for you.

We value your feedback and are dedicated to improving our services. We will also make sure to address your concerns about the payment promptly.

Best regards,

Oceniono na 1 z 5

Useless and no pro.

This service is completely useless. I bought a lifetime plan in 2021. Already then, it was not working. So I managed my clouds differently and I needed Multcloud to move a lot of files (which their tool allows). Except I only have failed spots. Again and again. It just doesn't work. When I contact the support, they tell me, not only that they cannot reimburse me, but they advise me above all to download all my files on a hard disk and upload them myself on another cloud. But it's precisely to avoid doing that that I paid for a lifetime plan. A word of advice friends, never give money to this company. They are totally useless.

12 czerwca 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Dear Cédric,

We apologize for the inconvenience and frustration you have experienced with Multcloud.

First and foremost, I understand that you purchased a lifetime plan with the expectation of receiving a reliable and functional service. I apologize for the service not meeting your expectations at that time and for the continued issues you faced while using Multcloud to transfer your files. It is certainly not our intention to provide a service that does not work as advertised.

Regarding your contact with our support team, we apologize if their response did not meet your expectations. We aim to provide helpful and satisfactory assistance to all our users. Our support team has issued you a full refund and you can check it out.

I also want to address the suggestion you received from our support team about manually transferring your files to another cloud service. I understand that this advice contradicted the purpose of your lifetime plan, which was to avoid such manual transfers. I apologize for the confusion caused by this response. Our team should have provided alternative solutions or assistance to resolve the issues you were facing with Multcloud.

Once again, we apologize for the inconvenience you have experienced, and I appreciate your patience and understanding as we address this matter. We value your support and are committed to delivering a reliable and efficient service to all our users.

Thank you for bringing this matter to our attention, and I appreciate your patience and understanding.

Best regards,

Oceniono na 1 z 5

Stay away! Only bug, malfunction, failed task. No support

Worst service in the world, full of bugs, malfunctions and is very slow (days and days waiting and then failed) with very few GB. Beware that it could make you lose all your data. Support wastes time and teases you to try again and try again or use another type of tasks. They don't want to fix anything but just push you to pay and that's it. They play dumb, they operate like scam.

8 maja 2023
Opinia niezależna
Logo Multcloud

Odpowiedź od Multcloud

Hi Paolo,

We apologize that our product did not meet your expectations and did not solve your problem as anticipated. We understand that there have been issues with bugs, malfunctions, and slow performance, particularly with cross-cloud disk transfers, which can be attributed to the varying restrictions of different cloud services' APIs. We acknowledge that this has resulted in extended wait times and failures during the process, which has caused inconvenience.

We would like to assure you that we take your concerns seriously, and customer satisfaction is our top priority. We've offered a 14-day unconditional money back guarantee and if you wish to proceed with a refund, kindly provide us with your reference number, and we will expedite the refund process promptly.

We value your feedback and are committed to continuously improving our product and service. Your experience will be taken into account as we work towards resolving the issues and providing a better user experience in the future. We apologize for any inconvenience caused and appreciate your understanding.

Best regards,

Oceniono na 1 z 5

It just does not work

Whilst this service seems like a great facility in practice it does not work. I signed up so I could move my Flickr to Google Photos. First I tried the cloud sync....did not work, task kept failing after partial completion.

Support suggested to break down to smaller tasks. I tried that grouping albums by letter and creating tasks. Didn't work, transfers failed and I ended up with multiple albums. Contacted support. Told to wait and try again, cloud quotas etc.

Requested refund, told not possible over 30 days etc.

11 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Dangerously unreliable

I had a very straightforward need -- transfer about 20TB of data from DropBox to Google Drive. I got top account with Multcloud but despite that it was extremely slow. But speed aside, it started skipping files -- I would see them scroll by in their web interface but they never actually got transferred. I got inane responses from support always ending with "restart your task". The task that's been running for 20 days. This is costing me triple the money with two cloud providers and useless and dangerously unreliable Multcloud.

2 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

The worst customer support

The worst customer support. I just tried to move photos from one Google account to another. After multiple sync fails, I contacted support and asked for their help, but all I got were simple, basic answers. I wish I didn't use this app. Now I have moved photos partially, and I have no idea how to sort this out...

27 lutego 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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