Absolutely not worth the price and feel this is a scam. They advertise a way to put on these lashes but when you receive them, nothing explains how to put them on this way and instead instructs you to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a cluster bundle but didn't like the curl on the lashes. I reached out to MoxieLash and asked them for an exchange for some Lashies and their reply was within minutes. My request for an exch... Zobacz więcej
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Danielle was amazing! I don’t think my original survey went through, so apologies if there are duplicates. She was informative, great communication, friendly, KIND, helpful, and professional. Most pe... Zobacz więcej
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Excellent lashes, I’ve tried several different brands and this is by far the best quality. The customer service is outstanding. I’ve contacted them on two occasions and they got back to me immediatel... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The official MoxieLash website with the most revolutionary high-tech eyelash solution. Magnetic eyeliners for magnetic eyelashes. No glue. No mess. No stress. We’re committed to being your last-lash-stop. Period.
Dane kontaktowe
10580 N McCarran Blvd #115-302, 89509, Reno, Stany Zjednoczone
- 833-696-6943
- support@moxielash.com
- moxielash.com
4,3
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
False advertising
False advertising, excessive shipping charges, not crediting sales tax on returns, misrepresented product-never again, we are on to you and have reported problems to BBB.
24 lipca 2023
Odpowiedź od MoxieLash
Hi Jim, We apologize again for the negative experience you had with your MoxieLash products. Thank you for taking the time to speak with us the other day. We are glad we were able to get this resolved for you by providing a refund. If you have any other questions or concerns please reach out to us ❤️
My product was missing and damaged when…
My product was missing and damaged when I received it and all customer service could say was sorry about that with no explanation.
24 lipca 2023
Odpowiedź od MoxieLash
Hi Cassie! Thank you for your review! We are so sorry to hear about what happened with your products as well as your experience with our Customer Service Team. We would love to connect with you and make this a much more positive experience! Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!
Best lashes EVER
Lashes came REALLY fast and I am absolutely in Love with them. The magnetic liner last all day unlike others that I’ve tried from different companies
24 lipca 2023
Odpowiedź od MoxieLash
Hi Felicia! Thank you so much for your great feedback. We are so glad you are obsessed with our magnetic lashes! Your support means the world to us here at Moxie! ❤️
Beautiful and simple
My lashes were delivered promptly and in perfect condition. These lashes are so simple to use!
24 lipca 2023
Odpowiedź od MoxieLash
Hi Tiffanie! 🥰 Thank you so much for sharing your experience with us! We are absolutely thrilled that you love your MoxieLash products! We are always here for you and appreciate your support!
I can actually get your lashes on
I can actually get your lashes on! I've never really had any luck with other brands!
24 lipca 2023
Odpowiedź od MoxieLash
Hi Vicki! We are so happy to hear that you are loving your lashes.❤️ Our team is always working to grow and inspire! Without your feedback, this would not be possible. Thank you so much for taking the time to share your thoughts with us!
The lash came off the magnetic strip…
The lash came off the magnetic strip when I took it off the plastic container it came with.
All three lengths.
24 lipca 2023
Odpowiedź od MoxieLash
Hi Laf! Thank you for your review! We are so sorry to hear about what happened with your products! We would love to connect with you and make this a much more positive experience! Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!
Excellent Customer Service
This is my first time using Moxielash and all I have to say as Wow! My order arrived very quickly, and everything was just as described,I was not a huge fan of the brown color in the Honey kit so I reached out via email and received a response within 30 minutes. The rep was extremely helpful and processed in exchange for me in less than five minutes. you don’t always get this type of customer service especially when purchasing from Facebook.
29 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Jennifer! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions about your order! Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
I ordered my first set of Magnetic…
I ordered my first set of Magnetic lashes and wasn't happy. Probably because I'm an extreme newbe. I contacted customer support and Luzille helped me out quickly and Moxie Lash has sent me a set of Nano Grip Lashes to try. Great customer experience.
29 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Jennifer! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions about your order! Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
Luzille was extremely helpful and…
Luzille was extremely helpful and pleasant to communicate with. Just helped me with my issue and corrected easily for me. Thank you
28 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Norma! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions about your order! Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
Fast, efficient, ready to help
I am really impressed at the speed of support I received. My representative was knowledgeable and ready to help me understand my lashes and try something different when I wasn't happy.
27 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Rachel! Thank you for your amazing review. We are so happy to hear that our customer service team was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible! ❤️❤️
Super Impressed!!!
I’ve just got to say I am totally impressed with MoxieLash this far! In this day and age, I find it’s so difficult to get even “good” Customer Service. However, MoxieLash went the extra mile that’s for sure. I had some difficulty processing my order and some misunderstandings with how I interpreted the information presented in the consultants videos. I wrote to the company and their response was super prompt. Not only that, they handled all the problems I had. I have not received my lash order, but I’ve got to say if the lashes are anything like the customer service I’ve received so far, I think they will be amazing!!
27 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Donna! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
MoxiLash Customer Service
The customer service at MoxiLash is really great. They answer any questions you might have right on the website (on Chat) or you can simply email them. They are very responsive and helpful.
25 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Aletha! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
Wonder customer service!
I needed to make a correction to an order minutes after I placed it. It was completely my own fault and I was hesitant to reach out knowing that, but decided to see anyways. Customer service rep responded almost immediately even tho it was around 11pm at night, asking me for a few more details. They were able to quickly resolve my own error and were so easy to communicate with since I didn’t have to sit and wait a day or so to hear back at which point it would have been too late. Highly recommend and very satisfied.
23 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Sara! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
Love the lashes easy to apply and I…
Love the lashes easy to apply and I found they last roughly 8/10 hours depending on what I’m doing. The only thing is the starter kit is great however, you’re not kidding when you say mini liner. I literally only got two applications out of it and for Canadian’s it’s expensive and takes a long time to receive your order if you’re from a more remote community like myself. I totally recommend these lashes for those who struggle with magnetic liner like myself but also recommend buying a full size liner with them.
22 marca 2023
Odpowiedź od MoxieLash
Hi Shauna! We appreciate your feedback, and will be sure to pass it along to our team. We appreciate you taking the time to write and share this experience with us! We cannot wait to see what other products you try! If you need any recommendations or assistance you can message us anytime! We are always happy to help ❤️
Outstanding customer support
I placed and order and in the ad claimed a certain free product. When I reviewed my order it was not part of it. I contacted customer support and after exchanging some emails they honored the free product promised even though the ad was out dated and expired.
21 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Roxann! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions about your order! Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️
Moxie is great
I always appreciate working with Moxie. The customer service representatives are always so helpful and willing to solve any problems. I love Moxie.
14 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Stephanie! Thank you so much for your great feedback. We are so glad our support team was able to assist you with any questions or concerns! Your support means the world to us here at Moxie! ❤️
Great support
The support I got from the company was wonderful. They helped me get more In the know about how to put the lashes on and how to take them off. I put them on today… we’ll see how I do taking them off.
Thank you
10 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Kitty! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. We cannot thank you enough for this review! It truly means the world to us! ❤️
Customer service is top notch
Customer service is top notch! Quick to respond and resolve. They have gained a customer! Love my Lashies for sure!
15 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Jaime! We are so glad to hear you are loving our customer service team. We appreciate all your kind words! 💜
wonderful product and customer service
Not only is the product amazing, but the customer service at MoxieLash is phenomenal. I had an issue one time with my lashes and they replaced them same day, I received them the following day. Incredible. I highly recommend ordering from here.
14 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Ashley! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍
Thank you for all your help
Thank you for all your help. So reassuring having immediate follow up with my order not being delivered.
Also I love your product
11 lipca 2023
Opinia niezależna
Odpowiedź od MoxieLash
Hi Mi-chelle! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. 💖
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