Poor Service and Unresolved Lawn Quality Issues
I used Mowing R Us for lawn service and recently cancelled after approximately one month due to poor service and unresolved concerns.
For several weeks, I complained that within 2–3 days after service, my lawn looked as if it had not been freshly mowed. I also complained about visible ridges in the lawn and uneven cutting that was not properly blended, which kept the yard from having a clean, well-manicured appearance.
After my last complaint, I was asked to send pictures. I sent pictures the evening after the lawn had been mowed, and the same issues were still visible: ridges, uneven appearance, and a lawn that did not look professionally finished.
After the pictures were sent as requested, which clearly showed the ridges and uneven lawn, I thought I would receive a follow-up call. I never received a call back. I called a few days later and was told the owner was out of town. The issue was never resolved, and I ultimately cancelled service.
I have been in my home since 2010 and have never experienced such poor lawn service.