First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... Zobacz więcej
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Zobacz, co mówią recenzenci
Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... Zobacz więcej
Excellent service. I ordered some Apduro pannier frames online from Motowales and then after talking to them by phone, I changed my order for 2no Apduro panniers. Motowales credited the original amoun... Zobacz więcej
Again Roger and the team have knocked it out of the park, identifying a failing Hex EZcan (purchased elsewhere) with online support also from Hex a refund was agreed. Purchased the replacement from... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.
Dane kontaktowe
Unit 5 (MotoWales), SA18 3EZ, Ammanmford, Zjednoczone Królestwo
- Ask@motowales.co.uk
- motowales.co.uk
4,9
Doskonała
218 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Item purchased at the right price and…
Item purchased at the right price and prompt delivery.
11 lutego 2025
Odpowiedź od Motowales
Thats great to hear, thank you.
Great service again !!
Again Roger and the team have knocked it out of the park, identifying a failing Hex EZcan (purchased elsewhere) with online support also from Hex a refund was agreed. Purchased the replacement from Motowales whilst the warranty process happens so I'm not without the bike (original company will refund when received from Hex). Ordered on the Thursday received today (Friday) at 11.47.
Thanks as always.
14 lutego 2025
Opinia niezależna
Odpowiedź od Motowales
Thank you, glad to have you kept you on the road and moving. Hopegully see you soon in Wales.
Great price for the product I purchased…
Great price for the product I purchased and quick delivery can’t ask more than that plus a couple of free stickers to boot.
3 lutego 2025
Odpowiedź od Motowales
Thank you....and you got FREE stickers :) .
Fantastic kit and great service from…
Fantastic kit and great service from Roger. Fully recommended. Very happy with my Denali lights and horn. Thank you!!
2 lutego 2025
Odpowiedź od Motowales
Thank you for your feedback, really appreaciate your comments.
Very helpfull and fast service
Very helpfull and fast service, definetley recommended !!
27 grudnia 2024
Odpowiedź od Motowales
Thank you.
Quick turnaround initially
Quick turnaround initially
Very good communication and advise.
Felt they actually cared about you.
Top marks.
9 grudnia 2024
Odpowiedź od Motowales
Thank you Garry, we care a lot our customers...and thats why we have opened a coffee bar too #FU3LTANK. Many thanks for your feedback.
Iwas look for denali yellow D3 hybrid…
Iwas look for denali yellow D3 hybrid lens, found motowales best priced offer
2 grudnia 2024
Odpowiedź od Motowales
Thank you for your feedback, our pricing is realistic, no gimmicksor tricks....just simple :). Thank you once again.
Odpowiedź od Motowales
Thank you for your feedback, we choose our delivery partners very carefully as they also represent us too. Thank you once again.
Had a great time with Roger on the bikes
Had a great time with Roger on the bikes. He really helped me understand that safety is the priority when riding. I enjoyed the day out riding and would definitely join him again. Thanks Roger.
1 grudnia 2024
Opinia niezależna
Odpowiedź od Motowales
Thank you, we will share with Roger and glad you had a great time.
Absolutely rubbish
Slow to send things and impossible to get in touch with them, they never answer the phone and you leave messages and no one gets back….. don’t bother with them.
25 listopada 2024
Odpowiedź od Motowales
Good morning Simon,
Thank you for your feedback, although disappointed it's a 1 star based on your experience trying to communicate with us.
I'm shocked to hear about your experience, and this is the first time we have become aware of it. I have reviewed our communication channels (website, emails, and social media) and could not find any correspondence from you, apart from your original order.
I want to confirm that your order was dispatched according to our terms and conditions, and I believe it reached you within 72 hours of when you placed it.
While we are not perfect and we may not be as large as some others, I believe we are improving thanks to your continued support and feedback.
Please email ask@motowales.co.uk with your order details and clearly state your grievance so that we can resolve this matter (I have emailed this to you (email based on order (is this correct?) today (Saturday 30th November 2024)).
Thank you once again for sharing your feedback. I look forward to hearing from you soon.
Kind regards,
Roger
MotoWales
Excellent customer service experience
Excellent customer service experience. Fast delivery with clear instructions
19 listopada 2024
Odpowiedź od Motowales
Thank you for your feedback, much appreciated and please reach out if you require any further assistance.
Informative and well structured
Excellent, enjoyable, rewarding few hours riding some familiar and new roads. Feedback was thought provoking with ample opportunity to put new techniques into practice.
Roger inspires confidence and has a way of making the customer feel important and that he/she can offer constructive input.
All in all I learnt and practiced a method that will improve my real-world riding.
3 listopada 2024
Opinia niezależna
Odpowiedź od Motowales
Thank you Had, really glad you enjoyed and found this instruction and session rewarding.
Keep in touch and see you in our coffee bar soon ;) .
Safe Rider Course
Great day spent with a knowledgeable instructor. Learned a lot in both the classroom and out on the road and all part of the Ceredigion safe rider scheme. Thanks again Roger.
30 października 2024
Opinia niezależna
Excellent motorcycle instructor
Excellent motorcycle instructor, really knows his stuff, I feel that I'll be a much better rider after participating in the Ceredigion enhanced rider scheme.
30 października 2024
Opinia niezależna
I ordered the wrong diagnostic tool
I ordered the wrong diagnostic tool - Motowales were very quick to replace with the correct one without fuss!
27 września 2024
Odpowiedź od Motowales
Thank you for your feedback and we're here to help :) .
Great availability and speedy delivery…
Great availability and speedy delivery along with competitive pricing.
4 września 2024
Meep, meep to sound bomb
Roger fitted a Denali horn to my Forza 750 as existing horn was feeble
He did in in a very professional manner and put all the bits back together
I am delighted with the new horn
23 sierpnia 2024
Top Tutor for enhanced riding
Took the opportunity to take an Enhanced Rider course with Roger, a must for any rider wanting to improve their riding skills and road safety. Roger provided excellent feedback and explanation of the system of motorcycle control. Would totally recommend this or even more advanced riding that Roger provides. Many thanks
3 sierpnia 2024
Opinia niezależna
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