Wendy was very helpful and she kept me in the loop throughout the entire process. Everything went smoothly from start to finish. I’m very happy with the level of service I received. There were no dela... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service. Max quickly responded to my initial enquiry. The car I wanted had a long lead in time so he recommended some alternatives. Was great at running through costs of different options. A... Zobacz więcej
Reakcja na opinię
Efficient, courteous service from all staff, at all stages of arranging the lease, and delivering the car. All costs were clearly explained to me, at the various stages of making the deal. I know I... Zobacz więcej
Reakcja na opinię
Sian went above and beyond to match me with the right car within a tight spec and timeframe. She was proactive, detail focused, and kept everything moving seamlessly from start to finish. Communicatio... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Motorlet Limited is a nationwide vehicle supplier who specialise in both business and personal contract hire and lease.
Dane kontaktowe
Upton House, SG8 5AY, Royston, Zjednoczone Królestwo
- 03332026668
- customerservices@motorlet.co.uk
- motorlet.co.uk
4,9
Doskonała
1 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Motorlet Ltd
Thank you so much Ibraheem, your comment is very much appreciated. We look forward to arranging your next lease, kind regards Wendy
The service was outstanding from…
The service was outstanding from beginning to end.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Nathan, we are so pleased the service was outstanding from beginning to the end. We look forward to arranging your next lease, kind regards Wendy
5* service
Max & Wendy were so helpful in organising the lease for my new car. They were attentive, informative and kept me up to date at every step of the process. I will definitely be using Motorlet again for my next car.
23 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Daniel, we are so pleased Max and myself were helpful, attentive, informative and kept you up to date every step of the process. We look forward to arranging your next lease, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Callum, we are so pleased we were quick and friendly with our communication. We look forward to arranging your next lease, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Michael, we are so pleased you had excellent service from start to finish. We look forward to arranging your next lease, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Abid, we are so pleased you had great service and support. We look forward to arranging your next lease, kind regards Wendy
Dealing with Sian was easy and a…
Dealing with Sian was easy and a pleasure to deal with and helped me to get the deal I was looking for.
She is a credit to your company
18 grudnia 2025
Opinia niezależna
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Grant, we are so pleased Sian was a pleasure to deal with and she helped you get the deal you were looking for. We will keep you updated on your order, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Paul, we are so pleased you had excellent service and you would highly recommend us. We look forward to arranging your next lease, kind regards Wendy
10/10 service would definitely use…
10/10 service would definitely use again did everything they promised
9 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Danny, we are so pleased it was a 10/10 service and you would use us again. We look forward to arranging your next lease, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Victor, we are so pleased you had excellent customer service and was one of the best you have seen. We look forward to arranging your next lease, kind regard Wendy
Great Service step by step all the way…
Great Service step by step all the way from start to finish
3 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Vin, we are so pleased you had great service from start to finish. We look forward to arranging your next lease, kind regards Wendy
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Denim, we are so pleased everything was great from start to finish and thank you for your comments about myself, it is very much appreciated. We look forward to arranging your next lease, kind regards Wendy
Great responsive customer care
Great responsive customer care - would highly recommend , all team members were great to deal with.
4 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Stuart, we are so pleased you would highly recommend us and we were all great to deal with. We look forward to arranging your next lease, kind regards Wendy
Sian O ****** Yes 6 stars!
Sian O ****** Gave 6 stars as this is 100% what Sian deserves, exceptional customer service. Amazing communication, clean and precise and the process of ordering my new car was not only easy but very enjoyable ?? A credit to Motorlet
4 grudnia 2025
Opinia niezależna
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Steve and for your great comments about Sian. We are so pleased Sian gave exceptional customer service and it was easy and enjoyable. We will keep you updated on your order, kind regards Wendy
Simple professional process from start…
Simple professional process from start to finish..,,
2 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Ashley and Samantha, we are so pleased it was a simple, professional process from start to finish. We look forward to arranging your next lease, kind regards Wendy
Just taken delivery of my 3rd car with …
Just taken delivery of my 3rd car with Motorlet. Excellent customer service
1 grudnia 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Jim, we are so pleased you had excellent customer service and this is your 3rd lease with us. We look forward to arranging lease number 4, kind regards Wendy
5* for my car lease
Absolutely 5* service for my car lease! Huge shout-out to Wendy J and Alex S for their friendly approach and super quick, efficient email responses. Made the whole process smooth and easy
28 listopada 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Wai, we are so pleased Alex and myself made the whole process smooth and easy and we had a friendly approach. We look forward to arranging your next lease, kind regards Wendy
Change in customer service after making payment
My initial correspondence with Sian was very positive with her being extremely helpful and even informed me when a better deal had become available compared to my original enquiry. However, since paying the broker fee, the experience has gone downhill. Having arranged for delivery of the vehicle for 15/12/2025, I was informed 24 hours beforehand that the delivery would no longer happen but it was too short notice to cancel my current vehicle being picked up. This left me without a vehicle until a temporary replacement was arranged 4 days later. It’s now 02/01/2026 and I have only been provided with sporadic updates about the new vehicle requiring a software update and no new delivery date arranged.
28 listopada 2025
Opinia niezależna
Odpowiedź od Motorlet Ltd
Hi Richard,
Thank you for taking the time to update your review, and for your kind comments about Sian – I did pass these onto her.
I’m really sorry for the frustration and inconvenience caused following your initial delivery date. Unfortunately, the vehicle was subject to a last-minute manufacturer software issue, which led to the delivery being cancelled at very short notice. I completely appreciate how disruptive this was, particularly with your existing vehicle already arranged for collection.
While we pushed both the dealer and Audi for a manufacturer-supplied courtesy vehicle, this wasn’t authorised in time. To minimise the impact, the dealer arranged a temporary replacement vehicle which was delivered to you a few days later.
The new vehicle has since required further work relating to the software update, and while progress over the Christmas period has been slower than any of us would have liked, we have continued to chase the dealer for updates and next steps.
I fully understand how disappointing this experience has been after such a positive start, and I’m sorry it hasn’t felt as smooth or communicative as it should. We remain in regular contact with the dealer and will continue to push for a confirmed resolution and delivery date as quickly as possible.
Thank you again for your feedback – it’s genuinely appreciated and helps us improve the service we provide.
Great service and attention to detail…
Great service and attention to detail and Wendy was a credit to Motorlet
27 listopada 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review John and for your comments about myself, it is very much appreciated. We are so pleased you had great service and we look forwad to arranging your next lease, kind regards Wendy
I totally recommend Motorlet as they…
I totally recommend Motorlet as they have a brilliant team which makes the whole journey really easy. I must say Wendy, Alex and whole team are really professional. I wish them best of luck.
26 listopada 2025
Odpowiedź od Motorlet Ltd
Thank you for leaving us a great review Imran, we are so pleased you would recommend us and we made the whole journey really easy. We look forward to arranging your next lease, kind regards Wendy
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