From order, purchase and delivery the whole process has been painless and flawless! Excellent customer service - you always talk to 'real' people with no long waits on the phone. Regular updates are p... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely first class service from beginning to end! I could not be happier, extremely efficient staff throughout the whole process! The best car buying experience I have ever had. Many thanks to al... Zobacz więcej
Initially I spoke to Luke identifying what vehicle I was looking to purchase. He subsequently came back to me with a great deal and also got me a great part exchange on my current vehicle, both pri... Zobacz więcej
Reakcja na opinię
Brilliant experience from start to finish. Courteous, efficient and professional team who kept me regularly updated. Delivery went as planned with a bright new shiny car delivered direct to my front d... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Dane kontaktowe
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, Zjednoczone Królestwo
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4,9
Doskonała
3 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The team were incredibly helpful
The team were incredibly helpful, reply fast and get everything all sorted via email. Highly recommend
5 marca 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for your kind review! We’re delighted to hear the team was helpful, responsive, and made everything easy to sort via email. Your recommendation means a lot to us. Enjoy your new car!
This is my first car I have bought from…
This is my first car I have bought from Motorfinity with my Blue Light Card.
I am so impressed from an initial discussion with Luke and placing an order, and to Kit who got me a great service plan deal, then to Lucy on the delivery team.
I received my Lexus today from a lovely delivery guy who was polite and friendly.
I am beyond grateful to Motorfinity thank you. ☺️
4 marca 2026
Opinia niezależna
Odpowiedź od Motorfinity
We’re absolutely delighted to hear that your first experience purchasing a car through Motorfinity with your Blue Light Card has been such a positive one. It’s great to know Luke was able to help get things started, that Kitt secured you a great service plan deal, and that Lucy and the delivery team made sure everything went smoothly right through to delivery.
We’ll also pass on your kind words about the delivery driver, it’s lovely to hear he made such a great impression.
Congratulations on your new Lexus, and thank you again for choosing Motorfinity. We really appreciate your support
Very helpful and all very smooth
Very helpful and all very smooth. We are very cautious, especially as buying a car remotely. We did our background checks- checking with dealer, FCA etc..and Motorfinity were patient with us, and all was great! Excellent customer relations.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for taking the time to share your experience!
We completely understand being cautious when purchasing a car remotely, so it’s great to hear that our team were patient while you carried out your checks and that everything went smoothly. Buying a car should feel reassuring as well as straightforward, and we’re really pleased our team could provide that support throughout the process.
Your kind comments about our customer relations mean a lot to us. Thank you again for choosing Motorfinity, and we hope you enjoy your new car!
This is the second vehicle I've…
This is the second vehicle I've purchased through Motorfinity and on both occasions it's been seamless and a pleasure - I just can't find any fault from beginning to end and it's so much better than dealing with a manufacturer dealership and the inevitable hard sell etc. The discounted price is fabulous and delivered to the door - you could buy the car and not leave the house until delivery !!! Happy to recommend and give 5 stars and a big shout out to Lucy Smith in the delivery team as well as Kitt and Olivia.
3 marca 2026
Opinia niezależna
Odpowiedź od Motorfinity
We’re absolutely delighted that you’ve come back to us for a second vehicle and found the experience seamless again. That’s exactly what we aim for — straightforward, no hard sell, and a genuinely enjoyable process from start to finish. Being able to secure a fantastic discounted price and have it delivered straight to your door really is car buying the way it should be!
A huge thank you as well for the shout-out to Lucy, Kitt and Olivia — they’ll be so pleased to hear your kind words. I’ll make sure the recognition gets passed on to them.
We truly appreciate the recommendation and your 5 stars — and we’ll be here whenever you’re ready for vehicle number three
First time that I have dealt with…
First time that I have dealt with Motorfinity, can't fault the service. I ordered my new vauxhall in September 25 then had to wait due to Vauxhall. Brady and Katie have been awesome, constantly on to Vauxhall for updates. Kept me advised as to the position of my order, then pushed for delivery as soon as it reached the dealer. Car arrived safely yesterday on a nice shiny new 26 plate. Would I recommend Motorfinity? Of course I would, no brainer. No doubts. Katie/Brady are a credit to the company. Thank you
2 marca 2026
Opinia niezależna
Odpowiedź od Motorfinity
We know the wait (especially when it’s manufacturer-related and out of everyone’s hands) can be frustrating, so it’s brilliant to hear that Brady and Katie kept you fully updated and pushed things along the moment they could. That shiny new 26 plate must have made the wait feel very worth it!
Your “no brainer” recommendation honestly means a lot, and I’ll make sure Brady and Katie see your kind words, they’ll be chuffed to bits.
Enjoy every mile in your new Vauxhall, and if we can help again in the future, you know where we are!
Positive experience gone bad
All started positively, can't fault the responsiveness and helpfulness of the staff initially with the purchase of our Rav4. Delivery was smooth and all seemed fine, till we received the v5c in the post and since then it has all gone downhill - the dealership had registered the car under the wrong person! No problem I was told - it would be amended without it affecting registered keeper numbers. Fast forward 5 months with numerous emails, long time spent on hold to DVLA, a formal complaint submitted (and closed prematurely), the issue still remains unresolved, and there doesn't seem to be the appetite to get it resolved either. Not happy and will be escalating this further.
1 marca 2026
Opinia niezależna
Odpowiedź od Motorfinity
Dear Yvonne,
Thank you for taking the time to submit a review.
Motorfinity acknowledge how disheartening this whole situation is and how it has really dampened the new car buying experience for you. This is something Motorfinity do not want for a customer buying a new car with us.
As much as we are not shifting blame or responsibility to another party we must indicate to be completely transparent that this was a third-party error and that the company who made the error have accepted liability in this matter.
Motorfinity responded to your complaint and explained in depth what had happened and why it had happened. Within our complaint response we advised that we had written to the DVLA to ask them to give you a resolution as we would not personally have been able to change the V5C details. We indicated that even though we took the decision to close the complaint we would be monitoring the situation to ensure that you had been given a resolution by DVLA and that as much as the complaint status would be closed from our perspective we would not leave you without an end result from said third party.
You have since received communications from the DVLA advising that they accepted liability and that this was a genuine error, albeit with severe implications. They also explained that regrettably, they could not amend the keeper details without putting another owner on the car.
Further to this the manager of your dealer contacted you swiftly on the back of the DVLA response to advise that contrary to what is expected the value of the car is unlikely to be affected on resale even with two keepers should you choose to proceed with the V5C document being changed to reflect relevant ownership. He also made an offer to buy back the vehicle which you politely declined.
Once again we totally understand your position and how blemished your experience has been due to a small error leading to larger consequences. We apologise for the inconvenience of this situation and are on hand for anything you may need in respect of this.
Kind regards,
This is the second time I have used…
This is the second time I have used Motorfinity and the process is very easy and quick, being ex military I get a huge discount which is amazing, the process is so easy try it and get a massive discount on the car you want.
23 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thanks for coming back to Motorfinity for your second car – we really appreciate your continued support! It’s great to hear the process was easy and quick again, and that you were able to take advantage of the ex-military discount. Enjoy your new car, and thank you for recommending us to others!
Luke was excellent at guiding me…
Luke was excellent at guiding me through the buying process and pointed me towards a great deal on an Audi Q7. Highly recommend!
23 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
We’re delighted to hear Luke was able to guide you smoothly through the process and help you secure a fantastic deal on your Audi Q7 — what a great choice!
We really appreciate the recommendation and hope you’re loving every mile in your new car. If there’s ever anything you need, we’re always here to help
Great place to buy a car
Great place to buy a car ,keen prices ,no pressure,can buy with or without finance. Knowledgeable polite staff,nothing a problem. Excellent communication,any questions answered politely and efficiently,definitely a 5 star
19 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
We’re thrilled to hear you found our prices competitive and the whole process pressure-free – that’s exactly how buying a car should feel. It’s great to know the team’s knowledge, communication and willingness to help made such a positive impression too.
We really appreciate you taking the time to share your experience, and we hope you’re loving your new car!
I had a very disappointing experience…
I had a very disappointing experience with Motorfinity. I provided a specific time that suited me for a call, but they didn’t ring at the suggested time — which makes you wonder what the point is of asking in the first place.
When I was finally able to take the call, Luke Chambers was rude and came across as quite condescending. He didn’t seem genuinely interested in helping me find a deal, particularly because I hadn’t yet test-driven a vehicle. I asked for quotes on three different vehicles, which he appeared reluctant to provide (not sure how that’s supposed to lead to a sale). When he eventually did provided a couple, they were no cheaper than the prices I’d already been offered by my local dealerships.
Overall, a poor customer experience from start to finish. Based on my experience, I would encourage others to look beyond the five-star reviews before deciding to engage.
16 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Dear Shaun, Thank you for your review. We are genuinely sorry to hear that we did not meet your expectations on this occasion and that your experience was a poor one.
Motorfinity endeavour to contact all customers in line with the availability options indicated by each customer. That said, it may not always be possible to contact customers at the exact times requested. The comments you have made relating to customer contact have been taken seriously. From our review we can see that Luke did engage with you in what we would consider to be a timely manner, although we are continually reviewing our processes to ensure we adhere to customer contact preferences as closely as possible.
Following your review we also looked into the experience and interactions you had. Luke was keen to highlight that having an idea of the vehicle you may wish to purchase can help guide the quotation process. However, if his tone came across as anything other than professional during this conversation, we apologise for that impression.
You also mentioned the point raised regarding test driving. Motorfinity do encourage customers to test drive vehicles as purchasing a car is a significant decision, but we always aim to support customers by discussing specifications, pricing and available options regardless of whether they have seen or driven the vehicle beforehand.
We understand your comments regarding the interaction and appreciate the feedback. From our review we can see that Luke did provide quotations and took time to present a number of vehicle options. Luke is one of our more experienced advisors and generally builds strong rapport with his customers, so your feedback was surprising to us. That said, we always take customer comments seriously and will continue to review our approach to ensure we deliver the high standard of service our customers expect.
Motorfinity have our customers at the heart of what we do, and we aim to be competitive with the products we offer while remaining transparent about pricing. As a company we work hard to secure significant discounts on brand new cars, however we may not always be able to beat prices offered by other dealers.
Once again, we are sorry that your experience did not meet expectations on this occasion. Should you choose to make enquiries with us again in the future, we hope we can demonstrate the high standards of service we aim to deliver.
Kind Regards
Great experience
Good value, smooth process and very helpful staff who answered any questions I had about the process
16 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
We’re so pleased to hear you found everything good value and that the process was smooth from start to finish. It’s especially nice to know the team were able to answer your questions and support you along the way — that’s exactly what we’re here for.
We really appreciate you taking the time to share your experience and hope you’re enjoying your new car!
A truely professional team have guided…
A truely professional team have guided me through the process of buying my new car. Katie from the delivery team has been brilliant answering my questions, confirming each stage and adjusting dates to meet my needs.
The customer service and support is exceptional and I will be recommending Motorfinity to family and friends.
16 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you so much for your kind feedback. We’re really pleased to hear that the process of buying your new car was smooth and well supported. Katie will be delighted to know her communication and flexibility made a positive difference for you.
We truly appreciate your recommendation and your trust in Motorfinity. Enjoy your new car, and please don’t hesitate to reach out if we can help again in the future
Motorinfinity first time purchase
Used Motorinfinity for the first time, would use again and highly recommend, any questions were quickly responded too and resolved as required from Luke at initial quote /application stage and then from Fiona in the delivery team once sale agreed.
16 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for taking the time to share your experience. We’re delighted to hear that your first time using our service was such a positive one. Luke and Fiona will be really pleased to know they were able to support you quickly and effectively at each stage of the process.
We truly appreciate your recommendation and are glad to hear you’d use Motorfinity again. Please don’t hesitate to get in touch if we can help in the future, enjoy your new car!
Fantastic service
Fantastic service. The team of Fiona, Josh, Amy and Kitt, could not have been more helpful. They kept me informed throughout with regular communications. They were always polite and provided prompt responses. They gave me a great price on my part exchange vehicle. I could not be happier.
10 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for your wonderful feedback. We’re delighted to hear how helpful Fiona, Josh, Amy and Kitt were, and that you felt well informed throughout with regular updates and prompt, polite responses.
It’s great to know you were happy with the part exchange price too. Your kind words mean a lot to the team, and we’re so pleased we could deliver an experience you’re truly happy with. Enjoy your new car and thank you for choosing Motorfinity
The Motorfinity team have kept me up to…
The Motorfinity team have kept me up to date with the whole easy process of buying my new car & kept to their delivery promise.
I have already recommended them to a friend.
9 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for your kind words! We’re really pleased to hear the team kept you updated throughout the process and delivered exactly when promised. It’s great to know you’ve already recommended us to a friend, that means a lot. Enjoy your new car, and thanks again for choosing Motorfinity
Thank you Motorfinity
From start to finish my experience with Motorfinity staff was brilliant. My initial contact was Cameron with whom I discussed the car i wanted after which he guided me through the ordering process. I then spoke with Kitt, who confirmed my order after liaising with the dealer and also advised me on a 5 year maintenance contract I could get. Katie from the delivery team then contacted me and kept me fully informed about my order's progress - car built, car leaves factory, car shipped to UK, car delivered to dealer and finally car delivery to me. The car arrived early which was a bonus!!
The whole process was seamless and I got a fantastic discounted price to boot. Thank you Motorfinity
9 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for taking the time to share such a detailed review. We’re delighted to hear how positive and seamless your experience was from start to finish. Cameron, Kitt and Katie will be thrilled to know their guidance, communication and support made such a difference, especially with the bonus of early delivery!
Thank you for choosing Motorfinity and for your kind words. We hope you enjoy your new car
Excellent customer service and process was seamless.
Only discovered by chance that this was offered via my employer. I'm really glad that we used them as we saved quite a lot of money. The process was seamless from start to finish. Luke, Kitt and Fiona kept us in the loop all the way through and ensured the relevant paperwork and payments were sent. Took delivery of our new car 06.02.26 and its beautiful. Never thought we would be able to own another brand new motor but they made it possible. Excellent scheme foe anyone who is thinking about it - do it.
6 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
hank you so much for sharing your experience. We’re delighted to hear that discovering us through your employer led to such a positive outcome and meaningful savings. It’s great to know the process felt seamless from start to finish, and that Luke, Kitt and Fiona kept everything running smoothly and kept you fully informed throughout.
Congratulations on the delivery of your new car, we’re so pleased to hear you’re loving it! Helping customers into a brand new car they may not have thought possible is exactly what Motorfinity is all about. Thank you again for your recommendation, and we hope you enjoy many happy miles ahead.
Great service
Great service, great discounts. Kept up to date regularly with email updates.
5 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for the 5 star review!
Love my new electric Skoda Enyaq
Love my new electric Skoda Enyaq, and it came faster than my local dealer could deliver it - still 3 months. Very smooth process and even managed to get my plates transferred at no additional cost.
6 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for sharing your experience! We’re thrilled to hear you’re loving your new electric Skoda Enyaq and that the delivery was even faster than expected. It’s great that the process was smooth and that we could transfer your plates at no extra cost.
Enjoy many happy miles in your new car!
Flawless service when buying my new car
I had an excellent experience when buying my new car through Motorfinity. Everything was slick and smooth and I had full explanation at every step of the process. I have nothing but praise for the team, especially Fiona Bennison and Kitt Matrix. Excellent all round.
4 lutego 2026
Opinia niezależna
Odpowiedź od Motorfinity
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Motorfinity was slick and smooth from start to finish, and that you felt fully informed at every stage of the process.
We’ll be sure to pass on your kind words to Fiona and Kitt, who will be thrilled to hear your praise. Thank you again for choosing Motorfinity, we hope you enjoy your new car!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.