Moshulu Recenzje 

318
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Zobacz więcej

Oceniono na 2 z 5

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Zobacz więcej

Oceniono na 5 z 5

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Zobacz więcej

Oceniono na 5 z 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

318 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(318)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Wonderful pair of boots and service

I had never heard of Moshulu until a friend sent me a discount offer for my first purchase. It had a great range of footwear. I ordered a pair of nubuck boots. It arrived after only 2 days, perfectly packed in a beautiful box ( I know thats only cosmetic but was still impressive!) The boots were top class. It was a sale but I still got an amazing bargain. I dont normally write reviews, let alone rave reviews but these were the most comfortable boots I have ever had. I walked all around town and didn't want to take them offwhen I got home! I have dropped arches and arthritis in both feet so to me, this was pure heaven! Thank you Moshulu!

14 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I find what I need each time I visit…

I find what I need each time I visit Moshulu at Sherborne, Dorset. It's a tiny store but their displays are clever and they produce fabulous shoes and boots from the back of the shop as if by magic. Really helpful and knowledgeable staff. Prompt deliveries and communications if they have needed to order for me.

The footwear designs and quality are excellent.

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

My visit to Ringwood

I was recently in the
Ringwood Shop served by Carol, she was very helpful and ordered the boots I had chosen in my size.
She was very helpful, very friendly and welcoming.
I love these products, well made, good fittings.

5 stycznia 2026
Opinia niezależna
Oceniono na 2 z 5

Not as durable as I'd hoped

I'm a big fan of Moshulu boots and shoes. I'd hoped that spending so much more on a pair of slippers meant they would last longer than my usual slippers that cost less than half the price. Simple answer is no. One slipper is in ok condition, the other has a hole forming in the toe and the side stitching is coming apart after less than 4 months wear. Disappointing.

1 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely gorgeous boots

Absolutely gorgeous boots, easy ordering on their website, fast delivery, friendly contact and nice little touches in their packaging and products. I'm super happy.

17 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent quality handbag

Excellent quality handbag
On Wednesday 26 Nov 2025 I ordered a belowda zinfandel handbag. It arrived today. I love the quality of the leather, the design, size and colour. It's a dark red.

The package included a paid return label so there's no charge for returns, not that I'll be returning it.

29 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Such helpful Staff

I went into the shop at Trentham on 16th Nov 25 and was served by Hannan, the shop was busy but she was very calm brought me a lot of shoes/boots to try which is what I wanted and at the same time helped other customers.
I never felt as if I was kept waiting and she helped me selected the best boots for me.
Well done Hannah ! I always find the staff either on the helpline or at Trentham really helpful and patient.

16 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Marie

Hi
I went into your Ringwood Branch, the ladies their went over and beyond, I explained to them that my daughter was getting marred and that I really had swollen feet, and that my mother of the bride shoes wouldn't, I need a pink pair of slippers, they ordered in 3 pairs of slipper and also ordered in a pink pair of shoes, The pink shoes and one of the slippers were the exact colour of my dress and Hat,
What service I bought them both,
Thank you lovely ladies.

6 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I am so so happy with my purchase

I have worn their black brogues for work for nearly two years now. Same pair. So incredibly comfortable - definitely the most comfortable brogues I’ve ever worn. In my top 5 most comfortable shoes I’ve ever worn. Received many compliments on them even though they’re obviously a classic design, which was a nice surprise!

The detailing is incredible. I love the accent stitching and the quality of the fabric, and all the other materials used in the shoe (idk I’m not a shoe maker but it’s all 10/10).

I would buy again, and advise all my friends to buy. Well worth the price. Thank you!

11 października 2025
Opinia niezależna
Oceniono na 5 z 5

Unbelievably prompt and personal customer service

I ordered 3 pairs of sandals. All came back a little big so I wanted 2 of them in a smaller size. I returned and asked for 2 to be exchanged but noticed a possible 2 week wait. I emailed customer services explaining I needed them sooner for a holiday. Within 24 hours I had first a lovely email back saying she'd look into it then another saying all sorted and they were on their way. AMAZING customer service and they did arrive within a couple of days.
Very unusual and felt the customer service person, Vicky went out of her way to help quickly.

30 września 2025
Opinia niezależna
Oceniono na 1 z 5

Awful sizing

Awful sizing. Moshulu sizing is inconsistent even when you’re buying the same style in a different colour. I have just bought a 2nd pair of loafers in black and compared them to my indigo pair. Both supposed to be a 5.5 but the shoe length differs by about 2cms. I have given them feedback before about sizing but nothing improves. Such a shame but I probably will not be a returning customer.

30 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

First class customer service

First class customer service. Sandals required had sold out and lovely staff at local Moshulu shop unable to order for me. On-line search also indicated style in size required no longer available. A week later was very surprised to receive phone call from Honiton Customer Care informing me that a pair of sandals in my size had been returned to their depot and was I still interested. They were immediately posted to me and delivered by Royal Mail on a Sunday within 48 hours of the telephone conversation! Thank you Moshulu.

22 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Just the BEST customer service and…

Just the BEST customer service and fabulous shoes too! Had to return a couple of things as they weren’t to my liking and both the exchanges and refunds were really simple and straightforward. You can talk to a human over the phone and they could not be nicer. Bent over backwards to help me.

18 lipca 2025
Opinia niezależna
Oceniono na 3 z 5

Poor process

Given a pair of slippers as a gift that wore through the heel within a month. Returned them, a process started 25/6, today 8/8 still no refund - just leaves a taste of mistrust when compared to another well known retailer return started 7/8, refund received 8/8 - others need to shape up. Certainly lost this household as a customer.

8 sierpnia 2025
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thank you for your review. We are very sorry to hear of your disappointment with your recent experience. Once we have received returned goods into our warehouse they will be quality checked and an exchange processed, or refund made to the original card used to purchase within 14 days. If you are still waiting for your refund to be processed or you would like to discuss this further, please do get in touch with our Customer Care Team. You can catch them directly by phone on 01404 510440 (selecting option 2 for support) or at customer.services@moshulu.co.uk.

Oceniono na 1 z 5

Bought twice from this company

Bought twice from this company. First time found the shoes too narrow. Second time they sent me the wrong size! Won't be ordering again.

3 sierpnia 2025
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thank you for getting in touch, Verna. I'm very sorry to hear that you received the wrong size footwear. We pride ourselves on the service we offer, so, naturally we're disappointed to hear that we failed to deliver on this occasion.

If you could kindly get in touch with our Customer Care Team, we'd love the opportunity to assist you in putting this right. You can catch our team on 01404 510440 (between the hours of 9am-5pm, Mon-Fri) or at customer.services@moshulu.co.uk.

I hope this helps!

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