Moshulu Recenzje 

318
•
Wynik TrustScore: 4 na 5

4,1

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would buy again. Their customer service was reassuring and instilled confidence in this virtual world when I got through to a real competent person over a question. Quick delivery. Amazing shoes. Th... Zobacz więcej

Oceniono na 2 z 5

Low quality slippers at a very high price. Bought a pair of men's Dishley slippers price including delivery £73.95p. The marketing states 'Fluffy sheepskin wool linings for extra cosy feet'. That woul... Zobacz więcej

Oceniono na 5 z 5

Lovely, comfortable ankle boots. Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks aro... Zobacz więcej

Oceniono na 5 z 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

318 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(318)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 29

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service at Moshulu

I bought a gilet which developed a hole in the pocket after very little use and with the help of 'Kelly' in Customer Service successfully returned for free and replaced with the original price I paid being honoured together with free delivery. Quick and easy process thanks to the great customer service!

10 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Wonderful company

Bought a lovely pair of boots but when they arrived one of the zips was stuck. I buy quite a lot online and I’m here to say that Moshulu customer services are second to none. Absolutely excellent. Online process was straightforward but personal approach, including phone calls to make sure they were meeting my needs were wonderful. I’ll definitely buy from them again. Oh and there shoes and boots are just beautiful.

3 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Best slippers I’ve ever owned

The Best slippers I’ve ever owned the most comfortable experience with plush wool inside that hug your feet and keep warm but not sweaty. It’s like a foot spar you wear. Love them, best investment in current winter session.

6 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

This company do not reply to customer…

This company do not reply to customer services emails. You have to chase them for refunds. I have currently been waiting for two weeks for a refund.

18 stycznia 2023
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your comments Lucy. We are sorry to hear that you have yet to receive your refund, and that you've had to wait for a reply from our Customer Service team. This does sound very unusual, but appreciate the frustration this must have caused. Our team would usually be very quick to follow a query such as this up, so I do wonder if there has been an issue in your message arriving? Of course we'd be happy to help however we can, but without further information it would be difficult to do so or get in touch. Our Customer Care team can be contacted on 01404 510440 (selecting option 2 for support) or via customer.services@moshulu.co.uk - we look forward to hearing from you.

Oceniono na 4 z 5

The boots are fabulous quality

The boots are fabulous quality, but i had to send them back because, they were too tight around my legs. I was gutted.

25 grudnia 2022
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your feedback; we are sorry to hear that your boots weren't quite right. If you'd like any help in finding the perfect fit for you then don't forget our Customer Care team are on hand to help - you can catch them on 01404 510440 or via email on customer.services@moshulu.co.uk

Oceniono na 3 z 5

Poor shape

I have a great pair of boots. Super comfy and they look great. But unfortunately I can’t say same for a couple of pairs of ankle boots. The boots look fab but they are just not comfortable to wear, or even less, walk in. It’s as if the shaping of the inner heel support is too shallow - so it rubs and pulls down my ankle socks. My socks bunch underneath my foot, awful. I have a pair of ankle boots for £20 from sainsburys that look just as good and are waaay more wearable. V disappointing.

11 stycznia 2023
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your feedback Susannah. We are sorry to hear that your ankle boots have not proved to be as comfortable as the others you have. If you'd like to discuss this further our Customer Care team would be happy to help. You can catch them on 01404 510440 or via email on customer.services@moshulu.co.uk

Oceniono na 5 z 5

In Sidmouth I always make a beeline for Moshulu.

If I am in Sidmouth I always make a bee-line for the Moshulu shop! It is comfy and welcoming, the staff are friendly, helpful and knowledgeable.. They don't seem to mind how long it takes me decide and they will order anything not in in the colour I like, posting it to my home if necessary. I have been VERY pleased with everything I have bought there over the years, styles, colours, comfort and durability. Thank you so much. I am very grateful - even when I have ended up with more footwear then I actually need. I suppose you could say I am a shoe-aholic - I like my shoes to match the colour of my outfit and the activity I am doing. You keep this 90 year old very happy.
PS Your shoes also draw admiring and envious glances from my friends and family.
PPS How did you get your name? I am intruiged.

22 listopada 2022
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your lovely comments Jill. The service we offer is just as important to us as the great products we sell, so it's always good to hear that we're getting it right in both repsects!
Our name was inspired by a ship, which links in nicely with our coastal connections (being Devon based, we're always close to the sea!)
Looking forward to welcoming you back to store soon...

Oceniono na 4 z 5

very helpful staff at Taunton…

very helpful staff at Taunton shop.Bought a navy striped scarf.I actually went in hoping to buy navy sparkle boot slippers as bought couple of years ago.Its difficult when you have made up yr mind to look at anything else unless its a WOW! I love bobbles on my cushions but the slippers left me rather cold.Wasn't there room for one lot of sparkle amid the range.Not desperate so I will wait.Can't find the £100 prize survey site as advertised on my receipt card.I also wanted a tan leather tote bag,doesnt seem to be any about under £80.Keep up the good work.

20 grudnia 2022
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your comments Pat, glad to hear that our Taunton team were welcoming, and we'll be sure to pass your comments on about the styles you were looking for. If you'd like to review your store experience and enter into our draw, you can do so via moshulu.co.uk/store-review - hope this helps!

Oceniono na 4 z 5

Happy customer

I've bought slippers for my husband and sons, boots for my husband and Brother-in-law, slippers and slipper boots for myself and on the most part are excellent. Had to exchange a pair of boots because one of the zips wouldn't stay up but customer services were excellent and sorted it out. Only thing I havent been 100% happy with was a pair of moccasin style slippers. I have wide feet so tend to go for suede slippers as they give but they split at the stitching instead. Would definitely buy from them again though. In fact, I just did!

8 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Super helpful for a returning New Zealand customer

I'm not a Moshulu customer however I am very likely to become one very soon. My cousin came over from New Zealand and his quest? To buy a replacement pair of Moshulu slippers for his wife whose previous pair were beginning to show signs of their age.

We were in the midst of postal strikes so Moshulu had removed their express delivery service as they could not guarantee that anything would arrive on time. I figured that it was worth ringing them to see if they could do anything about the order that I had already placed.

They couldn't be more helpful putting the order on hold momentarily so that they could reassign it to express delivery service on the off chance that we would get them in time. I accepted that it was very much in the lap of the gods and Royal Mail but as I say, the company were brilliant in doing everything that they could to help me to get these slippers on time.

Thank you Moshulu. This is what I call excellent customer service. I will be back.

24 października 2022
Opinia niezależna
Oceniono na 2 z 5

Moshulu NEPAL 4 Men’s Classic Leather Slippers

NEPAL 4 Men’s Classic Leather Slippers. I found these singularly the most difficult slippers to get on my feet. I couldn't return them as I had worn them but I wish I hadn't. The slippers are uncomfortable under foot and as I have said, although they were the right size, I had great difficulty in getting them on, I even cut the elastic each side of the slippers and still had a hard time getting them on. No problems getting them off. The only reason for the 2 stars is that they are leather and have a sole which is wearable outdoors. Dreadful waste of money.

27 października 2022
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Thanks for your comments Eric. All of our products are designed with a smile in mind, so naturally we're disappointed that we did not deliver this for you. If you'd like to discuss this further in any way, our Customer Care team are on hand to listen, and help however they can. You can catch them on 01404 510440 or via customer.services@moshulu.co.uk

Oceniono na 5 z 5

Complete Moshulu addict!

I have loads of Moshulu shoes, boots and slippers. I was just wondering whether get a new pair of Moshulu slippers for Christmas, but unfortunately the pair from last year are still going strong! So are the boots from last year, and the year before…..

2 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Slipper heaven

Moshulu sent me an email asking me to review my recent purchase. Not a problem, I’ve been buying Moshulu sandals and slippers for a number of years and love them all. But I don’t know which ones to review, I’ve just bought 7 pairs of slippers for Christmas presents as everyone always admires mine and they all look lovely. I especially love the matching mommy and daughter ones in bright pink. I haven’t bought children’s before so the jury’s still out on those but they look as well made as the adult ones and they have an elasticated strap on the back to ensure a good, safe fit.
Moshulu are offering entry into a £200 prize draw for writing a review which is part of my reason for writing one, I’m debating which boots to buy and if I win I’m getting two pairs 😆. Seriously, I’d definitely recommend Moshulu…in fact I do all the time. I just wish stores weren’t closing as I like to see before I buy and try them on. Other than that 5*s Moshulu 😃

21 października 2022
Opinia niezależna
Oceniono na 1 z 5

I received my parcel of a pair of…

I received my parcel of a pair of boots. One was a size 7 the other a size 6. How can such an error occur? I have had to send parcel back via the post office and as I am disabled this has cause considerable difficulty.

17 października 2022
Opinia niezależna
Logo Moshulu

Odpowiedź od Moshulu

Hi Susan, Thanks for your comments. We are sorry to hear of the error with your order; we'd love to help put this right and our Customer Care team would happily be able to assist with this and ensure minimal disruption for you in doing so. The easiest way to do this is to get in touch on 01404 510440 or via email on customer.services@moshulu.co.uk . We hope this helps.

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