Mooslover Recenzje 975

2SY-120416
Communication with Mooslover is difficult as they are only reachable via WhatsApp, often taking days to respond. The website is misleading, giving the impression that orders are UK-based, while products are actually shipped from China. There are no timely updates on shipping, leading to extended periods of uncertainty. While the product quality is acceptable and I will keep it, for the price, the company should provide clearer information about product origin and shipping times, as well as significantly improve their customer support.

Sorted out my issue straight away, brilliant customer service and support, thank you!
Also… the jumpsuits are incredible!!

Lovely items that fit well and are high quality.
Issue with one item was resolved quickly with fantastic customer service. Would highly recommend for products and services!

Best quality and good customer services always have me come back to buy more😍

I’ve now ordered 3 pairs of leggings from here and I love them. Great fitting and extremely comfortable. I would highly recommend. Their customer service is also amazing if you have any problems!

Brought some leggings for my granddaughter which all are very good value for money. But they did have a pluck in them so without any hesitation they said they’d send me another pair out. So I’m awaiting for the new ones to arrive.

I have previously ordered from Mooslover and the quality is amazing. Wanted to re order in a different colour but they didn't have my size in stock. I contacted customer support who sourced the correct sizing for me and have expedited my order. Great assistance and support.

I placed an order as I have a few friends that have ordered from Mooslover and the quality of the items were fab and so was the fit, I have decided to try myself. I am awaiting my order but needed help as I had not made note of my tracking order and wanted an update on when the item would be delivered. The team through WhatsApp where amazing very kind and helpful and sorted this out for me.

2SY-118954
Please refund, this order never arrived. I’ve already been on holiday, and come back. I ordered it on December 17. Please refund.

I made a purchase but I had gotten the wrong size so I asked for a return but they offered me which I thought was a better option by making an exchange on the items I had the wrong size for and to not require a return for them. They was really helpful to make that happen and responded to me very quickly which I’m grateful for.

I have had nothing but a great experience with mooslover.

Not only are their clothes great quality their customer service is exceptional. They have gone above and beyond to help.with items that didn't fit properly.

Very quick and easy.

Love their clothing. Absolutely obsessed 😍

Customer service is amazing. They are so helpful, even on Christmas Day!! Couldn’t be happier and will definitely purchase again in the future.

I got so much help from dming them on instagram! Such a nice and helpful person. I recommend! My fav workout clothes also!❤️❤️

Impressive customer service, dealt with my exchange within a couple of days.
Clothes are good quality and. Incredibly comfy! Will be ordering again

I ordered 2 items, of which 1 needed to be returned as it did not fit. Firstly, before returning they wanted me to send pictures of the item of clothing on my wife to show how it does not fit (bizarre). I refused to do this so skipped past it.

I finally managed to get return instructions (took more efforts than it should have), and the parcels were returned over 3 weeks ago (at the time of positing this).

I can see they have received my items from my tracking (which I paid for, by the way). and despite chasers I've had no respond and no refund.

If you know you're going to want what you're buying, then great. But if you suspect you might need to return an item, don't bother!

Have just made a new order with moos over and I have to say the WhatsApp service has been amazing, I queried never being able to find stock in a size M in the two garments I wanted (which is two more colours of a garment I already have because I love it so much!) and they were able to get the sizes and get them updated in the website so I could
Order them. I’m honestly so Impressed and refreshed with such a genuinely easy service! Tops marks - just the wait now 😍 x

Very helpful and quick to respond

Do not order from this company, I have never had worse customer service and I am an avid online shopper.

I made an order 8th October for £255, tried it all on and to be honest I did not like any of it. It was overpriced for the quality and it didn’t suit me. As I said, I order online a lot so I didn’t expect to have an issue with returning it.

No returns slip in the parcel should have been the first red flag but nor, they’ve had me jumping through hooos ever since. They tell you to email, the email tells you that’s, the WhatsApp tells you to email. Nobody will give you a return address or any instructions they just offer you different sizes free of charge.

This carried on for weeks before I eventually threatened to report them to the bank for fraud. FINALLY I was given a returns address and I returned eveything the very next day, out of my own pocket, via Evri. Not before arguing with them about a 15% ‘handling fee’ which isn’t listed in the returns policy.

This was delivered back to them on 8th November, it is now 9th December and I still have not had a refund. I am £255 down, plus the cost of the return and have been for over 2 months.

I have never ever ordered from a company like it. I’ve had better customer service from tik tok shop. This company is a JOKE.

Now reported to my bank as fraud and I am hoping I get my money back by Christmas (if ever!!).

DO NOT GIVE THEM YOUR MONEY.

Customer service has been excellent, needed to return some items, quick response and resolution on watsapp, really great support and service. Thank you mooslover

The V-neck top is a favorite of mine - it's incredibly flattering! I pair it with my own pants, and my husband thinks it looks fantastic.