Moonpig Recenzje 176

Moonpig customer service are shockingly unhelpful, Moonpig is fine when things are going well but as soon as you need their understanding and help they are awful, I will never use them again

Pretty bad. I ordered cards two weeks ago, they still haven't arrived and there's no way for me to even lodge a complaint. Their 'support portal' is down. Really awful. Last time ordering from Moonpig!

I have used Moonpig on several occasions and have always been happy with the service and the range of products. I was also planning to use the for Mothering Sunday too. However, the number of Moonpig adverts that have interrupted my evening YouTube viewing have really been over the top. What’s more, it has been the same advert again and again and again which is very annoying! I get that businesses need to advertise but everyone knows that Mothering Sunday is coming up and everyone knows about Moonpig so scale it back a bit. I am sorry but I’ll be using Interflora for Mothering Sunday this year.

Well this doesn't surprise me. Last time my granny received a bloke's cheeky apron. Not from us of course. Didn't know where her gift was took ages and she had to return the erroneous gift. Proving it well that's another story. This time I ordered a card last week. Choose a date of arrival it said. 2nd March. Has it arrived no of course not then you get their AI going on about a window and it arriving tomorrow. I didn't select 3rd March. Utter rubbish. My niece hasn't received her card and I spent a bit. Wasted money. Never using them again. Delete Delete Delete. Utterly upset!

I’ve used Moonpig for years as I live overseas and it’s convenient for sending cards and gifts to family and friends. I’ve always felt their gifts are overpriced but used them for the convenience. However of late I’ve been getting charged separate delivery charges when ordering multiple gifts for the same person/address. Moonpig said this is as they use different delivery services (Royal Mail and DPD) depending upon the item. It’s a real disincentive to buying the same person several gifts. I’m therefore going to use a different service in future.

Iv used moon pig for years had no problems customer care was always good. Cards have been replaced when never received albeit late.
Iv just ordered three special personalised large cards not cheap but needed them. They were lovely.
They were delivered one big envelope no envelopes for cards. The cards are all going to different address. Apparently I pressed to be delivered to my address. Yes that right then they will be given out. Tried to ring them number doesn’t exist anymore you have to go on line. Tried the bot got no were emailed them to be told I pressed to be delivered to mine. I told them that’s right to be given out. I was told the only way to get the envelopes is to order another card (I don’t need) an they will put them with that order. They cannot send them out otherwise. I said surly the card comes with envelopes included in my payment so surly they owe me part payment refund again told they cannot send out unless I order a new one. The cards I’d be embarrassed to give out so money wasted. I’m a disabled pensioner feel there’s no common sense being used here. Iv used for years an never come across this before so I have asked them to delete my account take me off their data base.
I’d never use again. Just crazy

Ordered two cards on two separate occasions and everything went very well.
Personalised cards with no issue and cards sent and received with no issue.

I rate it at 1 star as there isn’t a lower rating.
Failed to deliver as requested. Almost impossible to contact 'customer service'. Endless autogenerated emails none of which addressed the issue.
Very poor performance and despite their claims, they don’t appear to give a toss about the client

Claimed the card was re routed but no explanation as to why . The probably reason is the receiver lives very rural

Valentine's Day is a special time in many homes. It plays on the emotions and it's a profitable period for the gift and card industry. Just as restaurants put up their prices at celebratory times of the year, (Mother's Day, Father's Day, New Year's Eve etc) the costs of Valentines Day gifts, especially flowers, goes through the roof. The option is "Take it or leave it" . You want to celebrate Valentine's Day? You pay extra. Supply and demand - everywhere - supermarkets to online retail bump up their prices. I decided to buy a floral arrangement for my partner from Moonpig. The parcel arrived, she was at home entertaining a girlfriend and the parcel was opened to find a bunch of drooping, dying flowers. I am not even sure if what we unpacked was as complete as in the photograph from which I ordered. I have delayed writing this for two days to give the flowers a chance to recover but the arrangement has got worse. I don't know how Moonpig will respond and no doubt they will but in terms of cost and value, will it be because of "Seasonal difficulties"? "Supply Chain problems?" "Weather?" Is there an excuse? The embarrassment when a parcel like this is opened and the surprise is not there, is horrible, especially when you see the look on the faces of others in the room. As a long-standing customer of Moonpig, this hurts !

Ordered my daughter a card and teddy for Valentine’s Day on Monday 9th following a break up, it was only received by Royal Mail this morning (15th). Pretty pointless now really. Five days in advance and still late! Needless to say it is very disappointing. I’ll be buying local and sending myself from now on.

Valentines card ordered Wednesday still not here by Saturday; says dispatched Wednesday evening.
An Post aren't that slow. Unreliable again. Got refunded but disappointing

I received a card and box of chocolates from Moonpig as a birthday present. The chocolates only had a shelf life of a couples of weeks. They are obviously buying short life stock to cut costs - avoid!

The last time I used Moonpig, it would only let me buy cards but not beer for my son in law, even though I am 72 years old, so I had to send money instead.
Just went to use it to send a card to my daughter for her birthday and a valentines card for my wife, because its difficult to get out at the moment as I am caring for her.
But it states I am blocked in big bold letters as though I have done something wrong.
I will phone my daughter and explain why she is not getting a card this year.
Poor Show, what a way to run a business, just not good enough letting people down when you need them most. A Stockham

I spent extra for the largest card to arrive in London on my Grandson's birthday. It never arrived. So much for paying to join. Money down the drain! How hard is delivering a card?

Fantastic experience. Easy to use system with a huge variety of card choice. Have used before and will do again. Great A*

I wasn't the buyer. I received a bouquet of flowers from my family from moon pig, my 1st from this company. I had heard in the past that flowers were not the greatest, so I wanted to post a positive review, the flowers were beautiful and with some tlc are still going strong 20 days later, the Lillie's are huge. I do have a photo taken today but not able to post photos in this site.
Very impressed.

ordered chocolates, less than 2 weeks shelf life. all the customer service person says is theyre fine after that and they were reduced.
yes they were reduced but no where did it say the best before would be in less tan 2 weeks.
wish id of come here and read the reviews before ordering.
wont be using again.

Birthday card was 2 days late.. which really misses the point of a birthday card . Moonpig offered to repay the postage but actually this doesn't cover the disappointment of it not arriving as expected .

Great cards as always