Moonpig Recenzje 176

My son, who lives abroad, chose and paid for a card and chocolates to be delivered in time for my birthday mid- March. However, it is now 6th May and nothing has arrived.
I have tried to get help on the website using the order and tracking numbers but can’t get any sense out of the information available. Royal Mail still say they are awaiting the parcel! Hopeless!

I paid for extra delivery for a card making it £6.68 for a small card (£3.99 price of card the rest is special delivery). I had confirmation email it would be delivered today for my friends birthday.

However around 5pm I get an email from Royal Mail it won’t be delivered until Tuesday which is much too late. I could have sent a normal card costing less and got it there on Tuesday when I booked the card delivery.
I looked for a customer complaints phone number to no avail. Very difficult to request compensation. Never had this poor service before! It was delivered fine last year… so no reason to be able to not deliver this year as it’s the same address!

Joined their plus subscription, what a joke, paid £25 for card, chocolates and p&p tracked next day, out for delivery 2 days later and they claim it's within the time frames even though its missed the birthday, total.scumbags and con artists don't use

Reference 26118T2PZGK. You asked me to send details of complaint - birthday card to my grandson in Canada Aaron Goodridge - asked for only one to be sent as at 81 I made a mistake. This was requested 5 minutes max after realising error but you said too late to cancel so I have paid for two identical cards. Very bad service as I have paid £4.19 each.

Great service. Ordered 3 cards yesterday and got them in today's post. All perfect. Highly recommended and will be ordering again. I used a different company to order a card from earlier this year and they were just terrible. This company was a pleasure to order from.

Does not offer good deals to loyal customers.

Card was delivered one week late. Contacted Moonpig demanding a refund but have not had an answer. Will not be using them again

My card did not arrive, this has happened before so I paid extra and it still didn't arrive, Whats a joke. They really should do something about this company ive been let down before so tried funky pigeon, just as bad. From now on shop bought cards from me!

Over priced, had a week to deliver a basic Easter card, couldn’t even do that.

My grandaughter used moonpig to send me flowers. On opening they were horrendous at least 4 stems were mushy & mouldy! Dead buds and drooping heads. I took photos & forwarded to moonpigs customer care . To date I have not received any explanation or even apology.

Sent my best friend a card then my grandson . No cards received . They have caused so much upset and blame Royal Mail when it’s them. I won’t be using them again as all trust has gone. When you have an upset 10 yr old who thinks his grandma doesn’t care it’s no joke .

I received a parcel which was a gift from family. It was a soggy cardboard box containing broken glass. I should have been bottles of beer but they had been smashed. They had been poorly wrapped with little packing around them and none between the broken bottles

I feel totally let down by this company. Tried them for the first time to print a photograph card for my grandson. The photo was shifted to the left which meant the H of Happy was left off and a white vertical line was left on the right hand side. It is very difficult to get an email through to the company but I eventually did. I explained the problem. They said they would reprint but no, they decided to credit my account. I eventually managed to get an email through to them again having explained once more the problem and reiterated I would like a reprint. The reprint arrived today with exactly the same error. My experience has been very poor.

Sumed up in one word. Incompetent. Customer service let's all laugh. Failed delivery. Don't care attude this company is shocking we'll enjoy my money you had for crap service cuz you ain't getting no more. Funky pigeon here I come 👍

Failed to deliver card and flowers on Mother’s Day. Lied that they had arrived. Shen questioned said they hadn’t been delivered so offered a refund minus postage. Garbage.

My son ordered me Mother’s Day flowers, they arrived the day before . Half the flowers were brown 😤.
Not only is it terrible that l had to say they were lovely, but also a complete waste of his money.
I did try to contact Moonpig without any luck, terrible company.

Absolutely shocking company now , no customer service , no phone number .
Bought a card for Mother’s Day on Thursday paid for next day delivery, now Monday she still hasn’t received it!!!!
Been using g the so called live chat service been over 24 hours and still haven’t had a response!!!!!!!!
I want my money back !!!!!!

Someone from moonpig reply to this, I want my money back !!!!!!

When I completed my order the checkout page stated delivery would be the day before Mother’s Day, within 1 second of completing and paying, on the confirmation email this had moved to delivery on Mother’s Day. So, late in the afternoon on Mother’s Day, after I had been out and done emergency shopping, the parcel finally arrived and lo and behold one of the two cards I ordered was missing which caused considerable upset. Not only would I never recommend Moonpig, I will actively go out of my way to discourage people from using them and will never use them again myself.

Hi there.
This is an update from my last review of during the week. First review was about the late delivery of mothers day gifts I had ordered with moonpig. They were to be delivered in two days. But the gifts didn't arrive on the 12th so I couldn't intercept the post.
Then to make things worse when the package did eventually arrive the surprise package for mothers day arrived in a very obvious Moonpig box so that was the suprise lost. And to top it off the mothers day card I had designed on the website was not inside the parcel with the mug I had ordered. So no mothers day card from her son on her first mothers day. What an absolute joke of a company. I definitely won't be ordering from moonpig in the future. Very disappointed 😞

When dealing with the Moonpig AI chatbot I was asked a question that I did not know the answer to but it repeatedly asked for a yes or no which I could not give. I asked for a human to speak to but was just repeatedly as for a yes no answer. This is basic stuff lads if ye cannot get this right then AI is not going to work for you ! I will NEVER use moonpig again and will warn people away from it. They should have properly trained AI's and a human backup.