MomentsMade Recenzje 

162
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Bought this for my husband's 30th birthday who just became a dad. He loved it. I needed to check something before I proceeded with the request and the customer service was great. The quality is al... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing company and product. The sweatshirt was of great quality. The colour, just beautiful. The delivery was quick and I'd paid extra for the writing on the sleeve and it was worth every penny.... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

My product has a fault with the outline of the design not complete. Have sent 2 emails and a Facebook message over the course of a week asking for this to be resolved, no response to any of my message... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z podarunkami

Napisane przez firmę

We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

162 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(162)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 31

Napisz recenzję
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Oceniono na 5 z 5

Expectations exceeded!

I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan and he was quick to respond and very friendly. We used the photo and the sweatshirt turned out perfect. The quality of the jumper, the image, the packaging. I cried happy tears. Thank you so much!

19 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Moments made special

Absolutely lovely company! Thoughtful packaging, beautiful embroidery and the service they provide is brilliant. Highly recommend using @momentsmade for any future gifts! 💛

25 listopada 2025
Oceniono na 5 z 5

Expectations blown

The hoodie was more than perfect the quality is absolutely brilliant, the service from the beginning was 100% all the questions I asked were answered within a few hours, on opening my package it made me very emotional and overwhelmed.

1 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Stolen Payment, No Product, Ghosted

Ordered 29th May, it's now 3rd November and I still have not had my order fulfilled. I have contacted them constantly for months with sporadic response. All I want is my £108 back that they have effectively stolen! Their customer service team has apparently asked Irwan the owner if they can refund me, and yet he hasn't had the time in the last two weeks to even look at the request. For a company building a reputation on love for their customers, this has been shocking. Trading Standards are involved and has advised to allow another 10 days to resolve before I can apply for compensation due to the sheer volume of effort I have had to put in, over a span of 5 months, just to get a simple response. All I'm asking right now is a refund of the money I paid out!!

29 maja 2025
Opinia niezależna
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Laura, I'm really sorry to hear that it has escalated to this. There's no intention to hold onto your money. Please note that we've tried to contact you at least 4-5 times (Email and Instagram), regarding the out of stock size for your order, seeking for alternative. Having failed to hear from you in these occasions, we're still constantly asking for your response.

Out of the two order, we have posted one of them (ready) and waited for your reply before completing your second order. We have since refunded the difference, so we only charge the item that was completed. However, we can't issue a full refund, because we've already completed 1 out of 2 of your order. Thank you so much once again for your understanding.

With gratitude,

Irwan
Founder

Oceniono na 5 z 5

Amazing quality and service!

The quality and workmanship of MomentsMade goods are the BEST you will find anywhere and the customer service is amazing. I cannot recommend this company and its products highly enough. Just placed my fourth order and cannot wait to receive it. Thank you MomentsMade.

2 października 2025
Opinia niezależna
Logo MomentsMade

Odpowiedź od MomentsMade

Oh my goodness, thank you so much Jennifer for this review. It's always been my pleasure working on your order, and you've reminded us on why we are here in the first place. You've also helped us to be one step closer to our mission to help people to much closer to their loved ones ❤️. You're amazing, thank you!


With love & gratitude,

Irwan
Founder

Oceniono na 5 z 5

Beautiful piece of handcrafted work

Beautiful piece of handcrafted work. So much attention to detail in the packing of the item. The jumper is great quality too. Bought for my children's childminder as they move on to school and a new chapter of their life. She absolutely adores the jumper! I will be purchasing again. Thank you

26 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Kathryn, thank you so much for sharing your experience with your order. It means so much to hear that you love our work and even appreciate the packaging too :)

You've been really thoughtful for getting this gift for your childminder, their memories will always be there for many many years to come!

Thank you so much once again for supporting my dream!

With love,

Irwan
Founder

Oceniono na 5 z 5

Great design

Great design, a unique idea, and quick delivery - will definitely buy from here again.

26 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Shaunagh, thank you so much for taking time to leave this review. I'm so happy that your order has arrived in time, and you love your order. It's been our pleasure working on your order! Please take care and can't wait to work on your next order too 😊.

With love & gratitude,

Irwan
Founder

Oceniono na 5 z 5

Nice, thoughtful company.

I enjoyed the idea of turning pictures into a stitched outline. The communication was ok, and the final product is great. My daughter loves her hoodie.

26 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Michael! It's so great to hear from you. I'm happy to hear that you love your personalised order. I remember that you requested the design to be embroidered at the back, and I hope that you love it too, as much as we enjoyed making it :)

Thank you once again for supporting my dream and your support means the world! Please take care, and hopefully we can work on your next order soon!

With love & gratitude,

Irwan
Founder

Oceniono na 5 z 5

A lovely sentimental gift

A lovely sentimental gift designed and created beautifully. Delivery was also very quick which was a bonus especially for a personalised item. Would highly recommend and will definitely be purchasing again

15 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Natasha, I'm so happy to hear this! Honestly, it was my pleasure working on your order and can't wait to capture your next memories too! Thank you so much once again for helping me to be one step closer to my dream! Thank you.

With gratitude,

Irwan
Founder

Oceniono na 5 z 5

exactly like the picture

very good, fast and exact

6 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Ainsley, thank you so much for taking time to share your experience with us. It's been my pleasure working on your order and hope you're loving it as much or even more than I do ❤️. Thank you so much for supporting my dream business, as every single customer matters 😊🙏🏽.

Irwan,
Founder

Oceniono na 5 z 5

Absolutely perfect

Absolutely perfect, made my sister cry because it is so beautifully made.

4 sierpnia 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Awww.. thank you so much Danielle for sharing this experience with others. It's been our pleasure to create your memory piece and so happy to hear that your sister loves it too! It truly means a lot, and thank you so much for supporting our small business ❤️

Oceniono na 5 z 5

5 days delivery is always great…

5 days delivery is always great especially when you order last week because you didn't know what to get lol. And the hoodie itself is absolutely wonderful because it's one of the most comfortable hoodies I've ever worn. And I wear alot of them. Over all a great product 👍

11 lipca 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Joshua, thank you so so much for your order. I'm so happy that you're loving your personalised hoodie. It's been my pleasure working on your order, and your review has made smile and has become an encouragement to keep going and continue to strive, despite the challenges we're facing as a small business. Thank you so much for helping me to be one step closer to making my dream come true ❤️.

Irwan,
Founder

Oceniono na 5 z 5

Definitely recommend

Moments made, thank you. I Absolutely love the t-shirt I have purchased for my mum to say a massive thank you for her for everything that she does, she loved it too and it definitely keeps a memory forever so thank you.

30 czerwca 2025
Oceniono na 5 z 5

Highly recommended!

High quality of products and quick delivery. I've ordered from Moments Made several times now and I was never disappointed. Great work!

26 czerwca 2025
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Aggie, thank you so much for taking time to leave us a review here. This means so much and can't wait to work on your next order too! You've always been amazing and thank you once again for supporting my dream!

With love & gratitude,

Irwan
Founder

Oceniono na 2 z 5

Ghosted

I haven't made an order so am not a fully-fledged customer, but that's because I was ghosted by the company so the order never proceeded. At times, the communication was great - fast and helpful. They seemed happy to take my order, which was just 1 item. But other aspects of communication were really poor - my initial enquiry via the website was never received (or received, but no reply), I waited a week then tried IG and that worked from there; the invoice link didn't work and they offered to email one but that didn't arrive, I followed-up once, no reply. In the middle, we had some back and forth about the design and comms was fast and helpful, but now I've been ghosted and without the invoice, its all stalled. Its been 6 weeks since I sent my first message and 2 weeks since I last heard from them, so I'm moving on

12 czerwca 2025
Opinia niezależna
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Parv, first of all I'd like to apologise that we didn't end up working on your unique request. I understand the invoice that we sent didn't end up working for some reason, however thank you for getting in touch with us and hopefully we can work on your first order soon.

Many thanks,

Irwan
Founder

Oceniono na 5 z 5

Love love love

I haven’t loved a company as much as MomentsMade in a long time.
Irwin was so kind and helpful, quick to reply and send the personalised t shirt.
I made a late Father’s Day order and it arrived on time and matched the submitted photo accurately. Love they’re a local business trying to make people’s lives a bit easier and happier, even in a small way.

Love the product, the service and their cause. Can’t recommend them enough.

16 czerwca 2025
Opinia niezależna
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Rakhi! You're so special and kind! Reading your review has put such a wide smile on my face. It's been a pleasure working on your order and honestly, your support means the world to us! Thank you once again for supporting our mission and being there to spread love and kindness to the people around you!

With love & gratitude,

Irwan
Founder

Oceniono na 5 z 5

Very good quality

Very good quality! And you can feel the passion from the owner! Definitely will order again for the whole family!

15 czerwca 2025
Opinia niezależna
Logo MomentsMade

Odpowiedź od MomentsMade

Hi Coco! This is so special and thank you so much for taking time to leave us a review! It's been a pleasure to work on your order and creating such special gift for Father's Day, and also early / late Mother's day for you too :)

Please take care and stay in touch, as your support means the world to me! Thank you.

With love and gratitude,

Irwan
Founder

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