Modern Rattan  Recenzje 

214
Wynik TrustScore: 2.5 na 5

2,7

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Zobacz więcej

Oceniono na 2 z 5

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Zobacz więcej

Oceniono na 5 z 5

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Zobacz więcej

Oceniono na 2 z 5

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami zewnętrznymi

Napisane przez firmę

We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 3% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Genuine company

Genuine company. I bought the keter hi-store+ the delivery was fast. Assembly was a bit tricky but well explained. I truly recommend the seller. Will buy again from this store.

26 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

Lovely Quality Furniture Cover

Ordered a cover for our stacking rattan garden furniture - different make to that described but the same dimensions. This was the only place I found that did it, and they are local to us.

It does state in the description that even though it shows as in stock, delivery takes up to 10 working days. What confused me though was the (possibly automated) email saying it had been despatched really quickly. When it didn’t arrive after that I got in touch with Modern Rattan. They were really quick in responding and said that it was coming direct from the manufacturer so would be longer.

The only reason I put this to 4 stars is because of the confusing email that made me think my order was lost somewhere or that I’d ordered from a website that wasn’t genuine. It’s a great item, perfect to cover the furniture and prompt customer service. Really pleased.

7 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Atlas parasol

Was a pre-order that took quite long to arrive but was well worth it. Company also offered this item at a resonable price.

4 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

Good customer service despite supplier issues

Ordered a Nova pergola from them but after several weeks waiting for delivery had to cancel the order as I needed the item urgently. I understand they are having difficulties with some of their suppliers (as are many other vendors at the moment).

Still giving 4 stars as despite the supplier issues, their customer service was good - responding quickly to my emails / calls and gave me a full refund promptly after I cancelled.

21 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Been waiting over a month for order…

I haven’t had any customer service message about this only that you keep chasing manufacturers please advise

21 czerwca 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks for your review, i can see your order was placed at the end of May for the Lazy Suzy Table accessory.

We apologies for the extended lead time we do note Est. 5-15 working days which admittedly the the bank holidays have not helped in this instance along with a slight bottle neck of dispatching of orders from the UK supplier of this item.

I can see our customer service team have offered you a gesture of good will, in the form of a full refund of £99 and the item offered free of charge.


Oceniono na 5 z 5

Excellent product

Excellent product, just what we wanted. Looks great on our new decking. Great service from Mr Modern Rattan.

20 czerwca 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks for your review Robert

Oceniono na 4 z 5

Nova pergola happy customers.

Very pleased with the final product, a Nova pergola with a louvered roof in grey aluminium. Owners went out of their way on a weekend to help with the order. Order was taking longer than advised; not surprising in the world climate and events. However, discovered that after several emails were not being answered, if you tried the on line chat that was answered within minutes. More notification of delays or arrival dates would have been welcomed, and less anxiety on my part. The delivery was swift, easy and the final product is wonderful. We are Very pleased.

14 czerwca 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks for your kind words and review

Oceniono na 5 z 5

Excellent!

Was a bit hesitant as I bought a Maze garden sofa at a price which seemed too good to be true. But delivery was excellent and the sofa is perfect. Plus got some free winter covers!

25 maja 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Many thanks for your review

Oceniono na 3 z 5

Arrived with defects

Nice solar lamp but arrived with defects. It has been 10 days and havent heard back from customer service with the solution. Wouldnt order again.

2 maja 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Many thanks for your review

Oceniono na 5 z 5

Lovely garden set

Great selection of furniture, fast delivery and we’re very happy with the quality

13 marca 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks for your kind words

Oceniono na 2 z 5

Never ending Pergola wait

Ordered a pergola in October 2021 due for delivery early Dec now told it will be end March. Need the item so hanging in there. If it’s not arrived in March things will get ugly..

21 stycznia 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Hi Tony,
Thanks for your feedback following our brief email exchange today in ref to your pre order.

Fully appreciate your frustration with the delay. As a pre order we honor all applied 2022 price increases.

As a retailer we were presenting dates which were provided from the UK Manufacturer however disappointingly we've received notice of this items national availability being delayed.

With our status update the offer of a full refund or continuing with the order was offered, which you chose to continue with.

As a note - We do appreciate your frustration. But we do not tolerate threating remarks and will cancel orders without notice if we deem necessary.

Thanks
Matt

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