Modern Rattan  Recenzje 

214
Wynik TrustScore: 2.5 na 5

2,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

There were some quality issues with the rattan furniture as delivered last week. Have sent photos to Modern Rattan and asked for replacement parts. Sent this to all their contact email addresses and p... Zobacz więcej

Oceniono na 2 z 5

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Zobacz więcej

Oceniono na 5 z 5

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Zobacz więcej

Oceniono na 2 z 5

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z meblami zewnętrznymi

Napisane przez firmę

We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 3% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic service from this company

Fantastic service from this company, I ordered wrong product online, was no problem called me within 5 mins of a chat and arranged the right order. Was delivered within a few days, text a delivery slot and they were early. Lovely delivery team too.
Furniture it’s great quality and looks amazing.

20 lipca 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Many thanks

Oceniono na 5 z 5

Hello

Following the response received from modern rattan about my order, I give them five stars for promptness.

25 lipca 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Hi Gheorghe

As an independent family ran business we take all reviews seriously. Im just picking up on a 1 star review from the early hours, ahead of our telephone conversation today, where you wanted to advise your were away from the 10th Aug.
I'm confused as you mention you've had not confirmation, but reference your order number which is found on the order confirmation email. You hadn't mentioned this earlier so happy to confirm any queriers on this.

We advise on all products an estimated lead time of 5-10 working days and as your order is heading to Belfast as advised there will be an extra period of transport for the additional forwarding agents leg of this journey from Mainland to NI
At present it's only been 6 working days and as advised on the telephone your order is due to arrive at the forwarding agent this week, so I'm unsure how we've managed to receive a 1 star review as I you seemed happy within our conversation?

Please do reach out if we can be of any further assistance at all?

Regards
Matt

Oceniono na 4 z 5

Looks great

Looks great . Bought it to go with our garden furniture set to store the cushions from it . Bit disappointed with the dimensions given as they didn’t say internal or external for the measurements which has meant not all of the cushions will fit inside.
The storage bag inside is great as it allows you to keep everything dry.
Good quality highly recommend even if it was a bit expensive in our view.

4 lipca 2023
Opinia niezależna
Oceniono na 3 z 5

Goods not arrived

Bought a garden sofa cover on the second of June and nothing. I emailed and nothing, made a call and spoke to a guy who said he would look in to it and respond to my original email and nothing. When I call now all I get is a full answering service and then get cut off.

Update:

I've had a call and they have apologise for not getting back to me sooner but there was issues with the main supplier and the item I ordered, so have refunded me.

2 czerwca 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Hi David.
Apologies for the delay our lines are very busy at present which I believe is why you had received the mailbox message you did as all lines were engaged.
Unfortunately the supplier of your cover had reported the item as out of stock, we were looking to source an alternative for you in the background, however we appreciate we should had communicated this better to you.

We’ve received your request for refund of £96.99 and can confirm this has now been processed.

Thanks
Matt

Oceniono na 5 z 5

Good quality

Easy to order, keep up date with progress of order and delivery.
Have used sofa and chairs every day.
Well made and sturdy when using them,but light enough to move around easily.
Easy to adjust reclining back
Seating cushions and back rest cushions are excellent.
Well worth the money.

1 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

After initially putting a 1 star rating…

After initially putting a 1 star rating whilst waiting for my pergola to be delivered,I must admit it is excellent quality and worthy of a 5 star. I was angry because it was my wife’s birthday. I take it back sorry and thankyou

18 maja 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Hi Barry, thanks for your review

Oceniono na 5 z 5

Modern rattan pergola

Modern rattan pergola

We ordered an aluminum pergola from modern rattan as they were super competitive price wise. They gave a lead time for delivery but as it happened, our landscapers started our job early and after contacting modern rattan to explain, our order arrived far quicker than first advised.
Very very good customer service and a great product.

27 maja 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Hi Lottie, Thanks for your kind words

Oceniono na 5 z 5

Very good response when delivery went wrong

Problems with delivery company they use (I would advise them to change it) but had a very considerate call from the company when things weren't right which was greatly appreciated (Thus the 5 Stars). Product was eventually delivered and is exactly what was required.

7 marca 2023
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks for your Kind Words

Oceniono na 5 z 5

The Christmas nutcracker Norbert

The Christmas nutcracker Norbert, is very well finished and worthy of the price. It has bright lit buttons, and makes an amazing welcome for our Christmas guests at about 3ft tall. Delighted.

8 grudnia 2022
Opinia niezależna
Logo Modern Rattan

Odpowiedź od Modern Rattan

Thanks For you kind review

Oceniono na 4 z 5

Good customer service.

Matt was very helpful as we had made a slight error on the order and is trying to rectify the problem at the moment. Thank you Matt.

16 października 2022
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej