Can’t fault them at all. Sold my phone to them and they were very professional and always so quick to reply to emails and questions etc. Used their pre paid postage label and my phone was with them wi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Products are great although the charger cables were no use as we only have USB plugs but easy enough to buy the cables...stars would have been more stars if it wasn't for repeated calls during high st... Zobacz więcej
Reakcja na opinię
I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... Zobacz więcej
Reakcja na opinię
Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Mobile Direct
Napisane przez firmę
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Dane kontaktowe
85 Bury New Rd, M8 8FX, Manchester, Zjednoczone Królestwo
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Mobile Direct
Hi David Mcelhatton,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with both the service and the phone.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
The phone was in a pristine condition…
The phone was in a pristine condition as described.
16 marca 2026
Odpowiedź od Mobile Direct
Hi Temi,
Thank you for your fantastic feedback. We’re delighted to hear that the phone was in pristine condition and exactly as described.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very pleased with my pixel 9 Pro XL I…
Very pleased with my pixel 9 Pro XL I received from mobile direct. Decent price and barely a scratch on it. Will definitely go to them again in the future.
23 marca 2026
Odpowiedź od Mobile Direct
Hi Rogue Knight,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very pleased with your Pixel 9 Pro XL and that it arrived in excellent condition at a great price.
It’s great to know you had such a positive experience, and we really appreciate your intention to shop with us again in the future.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very poor sale tactics
Very poor sale tactics. Was quoted £240 when i sent it in was offered £97 as apparently scratched but they refused to send photo of this. Item was in mint condition when i sent it. They make high offer to get you to send phone in then try anything to lower the price.
26 marca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you taking the time to share your feedback.
Please note that the initial quoted amount of £240 applies to devices in Excellent condition, meaning there should be no visible scratches or signs of wear. Upon receiving and inspecting your device, it did not meet this criteria. The inspection report of your Apple iPhone 14 Plus was shared with you included images clearly showing visible scratches, and based on this, the device was graded under the Very Good condition category.
Please also note that the initial valuation for your device, based on its condition and current market value, was between £145 and £172. However, as a gesture of goodwill and to maintain a positive experience, we increased our offer to £200, which was accepted.
We truly value you as a customer, and your feedback is important to us as it helps us improve our service.
Kind Regards
Mobile Direct Team
avoid this company at all costs
avoid this company at all costs, sent them a brand new iphone 17promax to sell, upon recieving my device
the changed their initial offer, and as such asked that my phone be returned,
this shabby company sent my device back with peel and scratches on the phone box, a new phone that i sent to them clean with no scratches or peel on the bod
23 marca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Please note that, based on our records, the device was returned in the same condition as it was received. We have double-checked this and have also shared the relevant images with you via email for your reference.
From our review, it appears that the damage to the box may have occurred during transit. We fully understand your concern and want to assure you that we have already raised this issue with the courier team, as discussed with you via email, to help prevent similar situations for our valued customers in the future.
Thank you for your feedback—it helps us improve our service.
Kind Regards,
Mobile Direct Team
Excellent from ordering to delivery
Excellent from ordering to delivery. Phone was pristine, price was competitive, experience great. Definitely recommend.
23 lutego 2026
Odpowiedź od Mobile Direct
Hi David Wake,
Thank you for your fantastic feedback. We’re delighted to hear that everything went smoothly from ordering to delivery, and that you were happy with the phone’s pristine condition and competitive price.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Highly recommended
Fast delivery, quality product, great value for money. I would highly recommend :)
16 marca 2026
Odpowiedź od Mobile Direct
Hi Steve Axworthy,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the fast delivery, quality product, and great value for money.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
One application that sells genuine and…
One application that sells genuine and good working condition gadgets. Very impressive
1 września 2025
Odpowiedź od Mobile Direct
Hi Pesanai Dimhairo,
Thank you for your fantastic feedback. We’re delighted to hear that you’re impressed with our service and that you found our products to be genuine and in good working condition.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very easy to order and prompt delivery…
Very easy to order and prompt delivery of the phone. I was very impressed as it was given a good rating but there were no signs of any wear or tear at all. One very happy customer and I would buy my next phone from Mobile Direct
9 marca 2026
Odpowiedź od Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering process easy and that the phone was delivered promptly.
It’s great to know you were impressed with the condition of the device and that it exceeded your expectations for its rating. We’re especially pleased to hear that you’re a very happy customer.
We truly appreciate your support and look forward to serving you again for your next phone.
Best regards,
Mobile Direct Team
AVOID- Selling counterfeit items!!
AVOID- Selling counterfeit items!!!
My husband bought me Dyson hair drier of this website as soon as it came it was obvious it’s not genuine Dyson (I have airwrap so was able to compare) logos missing, scratches, cheep material, wrong plug, Chinese writing on the cord etc. Company completely ignored my husband. He have send them comparison pictures with genuine drier (my neighbors) and they still insisted that their device was genuine.
Eventually we had to send it back to Dyson for an inspection and it came back as counterfeit item. Still waiting for company’s reply but AVOID at all costs.
25 lutego 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Paulina Bruzda,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your Dyson purchase and understand the frustration this caused. Since the item was a brand-new, factory-sealed unit, it was not opened or internally inspected by our team prior to dispatch to ensure you received it in its original state. This is an issue we have never encountered previously.
Upon receiving the report from Dyson, our team worked diligently to resolve the matter, issuing a full refund for both your order and the return postage costs. We have also raised this issue directly with our supplier for a thorough investigation. We truly value your business and tried our absolute best to provide a fair and swift resolution. We wish to serve you better in the future and are committed to maintaining your experience as a valued customer.
Kind Regards,
Mobile Direct Team
Excellent service…
Phone delivered really well packaged and the phone was in really good condition in fact it looked brand new not a mark on it
10 marca 2026
Odpowiedź od Mobile Direct
Hi Mrs. Kathleen Stevens,
Thank you for your fantastic feedback. We’re delighted to hear that your phone arrived well packaged and in such excellent condition, and it’s great to know it felt like a brand new device.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very fast delivery
Very fast delivery, came the next day.
Very good choice of products on the site. Would definitely recommend
4 marca 2026
Odpowiedź od Mobile Direct
Hi Jakki Trevivian,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived very quickly with next-day delivery and that you were happy with the range of products available on our site.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
it arrived on time
10 marca 2026
Odpowiedź od Mobile Direct
Hi Clinton Carter,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived on time.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Kevin Courtney,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the excellent service throughout the whole process.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great little phone at a good price
Great little phone at a good price. But the battery gets a bit over heated very quickly. Only after a couple of minutes use.
27 lutego 2026
Odpowiedź od Mobile Direct
Hi Charlotte Cowles,
Thank you for your fantastic feedback. We’re glad to hear you’re happy with the phone and found it to be good value for money.
We’re sorry to hear about the battery heating issue during use. This isn’t the experience we aim to provide, and we recommend reaching out to our support team so we can look into this further and assist you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great
Thanks for the help guys. Great phone exactly what i wanted. Thank you for helping me chase the delivery too. Defo recommend
26 lutego 2026
Odpowiedź od Mobile Direct
Hi Aysha Begum,
Thank you for your fantastic feedback. We’re delighted to hear that the phone is exactly what you wanted and that our team could assist you with tracking the delivery.
It’s great to know everything worked out well, and we really appreciate your recommendation.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Looks & packaged like brand new
Looks & packaged like brand new, I can’t see how this has ever been used I am very happy with this purchase thank you
5 marca 2026
Odpowiedź od Mobile Direct
Hi Wesley,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your purchase and that the phone arrived looking and packaged like new.
It’s great to know it exceeded your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Excellent phone and fast delivery
Excellent phone was categorised as very good but it's nearly perfect condition at a great price. Arrived quickly too. Would definitely use these guys again.
4 marca 2026
Odpowiedź od Mobile Direct
Hi Nat,
Thank you for your fantastic feedback. We’re delighted to hear that the phone exceeded your expectations in condition and that you were happy with the great price and quick delivery.
It’s great to know you had such a positive experience, and we really appreciate your intention to use us again.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Good price
Good price. Condition was described as excellent and it was. It looked brand new. Received it next day.
4 marca 2026
Odpowiedź od Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the price and that the phone matched the excellent condition as described.
It’s great to know it arrived the next day and looked brand new.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very happy beautiful phone and fast…
Very happy beautiful phone and fast delivery recommended order fantastic
3 marca 2026
Odpowiedź od Mobile Direct
Hi Janet,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your beautiful phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.