MobiCity UK Limited Recenzje 

Desde el 10 de diciembre que se cancelo mi pedido nº 503-7712 sigo esperando la devolucion DOS MESES despues. He escrito mas de 20 correos y han contestado solo a 3-4 diciendo que se solucionará. Esto es una estafa, no compren, he investigado y la direccion que viene en la factura es un apartado de correos en una estacion en Hong Kong, ni tienen almacen, ni tienda, ni nada.
MobiCity España
Block A-B, 9/F, Ka Ming Court,
Lai Chi Kok,
KOWLOON
Hong Kong

Not even a clever fraud.Offer goods at below market prices,take your money instantly then go silent.I suppose they make something from buyers who do not bother to get a refund from their bankers. Relevant organisations in Hong Kong should take appropriate action to preserve the reputations of their retailers.

Very Bad .Booked my Nokia mobile phone in January. Not yet reached.5- days delivery but order status says unfulfilled.Initiated the Back charging on credit card.Customer service very poor.Do not trust and do not buy anything on this site.read other reviewed also.

After I initiated the Back charging from the bank. I got reply from customer care saying order has been cancelled.

Strange...

Order not delivered in specified time. I cancelled the order in December 2017 and I am still waiting for my money. Do not trust their delivery times. Do not trust their refund policy. Do not trust their copy and pasted rubbish about unusual circumstances.

I ordered a bluetooth headset on the 21st Jan £53 with 6-10 days delivery advised - 4th Feb not received so telephone them and after around 10 calls which I seemed to be hungup on connection I eventually spoke to someone who advised my order had not yet been despatched from the warehouse - so I cancelled the order and within seconds received and email confirming my cancellation. About an hour after I received the following email from them
"Your request for cancellation has been processed and refund request has been logged.

For the past few weeks, Mobi Ciy has been undergoing system enhancements, that resulted to delays in processing refunds.
As we work through the upgrade, we would need to extend the refund timeline to within 25 business days for the payment gateway to complete your request.
We won’t be able to confirm the exact date it will be credited to your account, as processing times of financial institutions vary.
Mobi Ciy has been in the market for years and just want to inform you that such things rarely happen.
Rest assured that the refund will be processed and the upgrades will help us improve our operations and overall customer experience.
Again, we sincerely apologise for the inconvenience and appreciate your patience while we work diligently to process your refund.
Yours sincerely,
Charlut B - OU
MobiCity UK

REALLY THEY TOOK MY MONEY EASILY ENOUGH THEN HOW COMES THEY CANT GIVE IT BACK A QUICK - IN THIS DAY AND AGE OF TECHNOLOGY DEFINITELY A SCAM

Will be contacting my bank tomorrow after reading all these reviews to see if I can somehow get my money back

I placed my order on 21 January with expected delivery 6-8 days. 12 days later, on 2 February I tried phoning to chase my order. 20 minutes on hold and then the phone call ends without speaking to anyone. 4 more attempts to call and there is a message saying that no-one is available.
MobiCity have had my payment for £1,653.50 since the day of order, and as yet they have not even despatched from the warehouse.
I finally got hold of a person on the phone, who cannot tell me anything, but offered to cancel my order. I asked to have the order now sent by faster courier, the answer is that it is at their discretion how to ship the order, and if I don't like it then cancel it.
Unbelievably poor service, wish I had bought somewhere else.

I bought a sports watch never arrived (505-4983). I asked for a refund but it never arrived. They gave me ridiculous answers. Now I'm reporting everything to the post police.

Absolute scam of a website. DO NOT USE .
Phone wasnt delivered and they are claiming a refund will take 25 days!!
Zero replies to emails questioning where my phone was.
Only responded to emails once my bank started investigating the case.
Do not be fooled.

El compañero tiene razón si todos protestamos a nuestros bancos, Visa y Mastercard verán que hay demasiadas quejas contra esta web y puede que les metan mano.

Todos a protestar.

Same experience here, ordered a Samsung Galaxy S7 on the 3 January but never received a shipping confirmation. I contacted them 10 days later via chat (waiting time 10min) and they promised to send me an update within 48h. A week later I contacted them again via chat (1h waiting time) and the same promise was made again. 48h later I still did not have an update and it was only then when I read all these reviews. I chatted them again (3h waiting time!) to cancel my order. I do hope they’ll do a refund within 25 days but as said below your bank can do a payment dispute within 120days otherwise. The UK phone number did not work for me by the way. (They always hung up on me)

DENUNCIAR TODO LA ANULACIÓN POR VISA Y MARTERCARD POR ESTAFA, SI SOMOS MUCHOS VISA Y MARTERCAD LOS SANCIONA Y NO LES DEJARÁN USAR YA AL COMERCIO. ÁNIMO PODREMOS CON ESTOS CABR.....!!!

Intolerable por mas que reclamo no hacen caso yo mañana pongo ya denuncia hace mas de dos meses que ni recibo mercancía ni devolución de dinero, Que vergüenza

At Mobi City I purchased the Samsung Galaxy J7 Pro phone and a pack of 3 screen protectors for the phone. It stated it would come between 6-8 but I soon as I bought it I got suspicious since Mobi City took my money without sending a verification to my email. 10 days passed so i checked trust pilot and found out Mobi City was a SCAM. I went to my bank for help, Lloyds Bank, and they gave me a phone number to call to retrieve my money since Mobi City REFUSED TO REPLY. In a few days my bank gave me my money back. Don't buy something from Mobi City and also don't waste your time trying to contact them repeatedly.

Where is my money????
My order and cancellation because of your problem

503-7897

[YMG-RRJFC-721]

I will rewrite as soon as I get my own money back.

- Ordered on the 11 of December 2017
- Asked to be refund on the 22 of December 2017
- After 1 month I'm still waiting for my refund.

There are not serious people at all beyond this website. They use this kind of tricks to take our money without shipping any products.

Don't buy from them!

The Camera I ordered is great and price point is best around. Delivery time is excessive though.

Unacceptable company. 2 weeks after placing an order no update. I have sent 5 emails, tried 6 times to chat online (forever 2nd in queue) and called (on hold for 20 minutes)
Read all the other reviews - this company does not have Facebook, twitter or any other online presence. There is no listing for a CEO. The address changes repeatedly.
DO NOT ORDER FROM HERE

I ordered a mobile phone at the end of October 2017, money was taken immediately from my account. After two months I had still not received the phone. I contacted Mobicity by e-mail multiple times, the answer was always that they will contact the "Purchase team" and let me know the status. But they never came back to me, and always closed my tickets after 14 days. At the beginning of December 2017, I cancelled my order, they confirmed the cancellation but stating that they will need 10 days to process the cancellation. Now, 10th January 2018, I have still not receive my refund! I'm currently trying to get refunded with the help of my bank (debit card issuer) via "chargeback scheme". Stay away from this site is my suggestion!

Scam Company and cant get hold of anyone ever. Waited 10 days for the item and still showing as not dispatched. Tried emailing no response, tried online chat never moves past you are 1 in queue. Had to file a charge back with the credit card company. Should be closed down avoid at all costs.

Bought a Panasonic camera from this company.
The product took far longer to arrive than stated.
Looked to register a warranty on the Panasonic site but there were issues because the camera had been imported into Europe.
Within 2 weeks the camera suffered a fault (outer shutter failing to open or close properly).
Informed MobiCity UK they had me fill in a form on their web site and state my desired outcome (which was replacement of the camera). I sent it with a requirement for a signature. It was received and signed for but it took them about a week longer to confirm this. They sent it to Hong Kong for review and eventually informed me they were repairing it, I informed them this was unacceptable I wanted a replacement. Their response was "Good day! We are sorry for the late response. We understand your concern but please take note that only then that we can replace or refund an item once it is no longer repairable. Surely we will give update if there will be more news".
The camera was returned to me at the end of December, over 3 months after I had paid for a brand new camera.
I would not trust this company and would never buy from them again.