I originally left a negative review because my package was returned by USPS and I was unable to get a response. After the company reviewed my case, they contacted me personally, apologized, and imme... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Non existent customer service. Took over a month to receive my order. Reached out twice during this period of time to inquire about the delay and received no response. Once my order finally arrived, i... Zobacz więcej
El envío fue en tiempo y forma, las fragancias huelen y duran como las originales y eso habla de su compromiso con el cliente, altamente recomendable, voy a volver a comprar. El atomizador de 10ml es... Zobacz więcej
First time trying mix perfume the shipping was very quick! I ordered two different perfumes & love the convenience of trying different scents especially due to not liking either one. Amouage Guidance... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
MixPerfume offers a comprehensive range of genuine fragrance samples, ensuring a 100% authenticity guarantee, all available from a remarkably affordable price point of as little as 99¢. Discover your ideal scent today and conveniently place an order for a full-size bottle at an exceptionally competitive rate, accompanied by complimentary shipping services.
Dane kontaktowe
Stany Zjednoczone
- info@mixperfume.com
- mixperfume.com
3,6
Średnia
124 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Slight mixup on the quantities of…
Slight mixup on the quantities of fragrances I ordered but they were quick to make things right and I couldn't be happier with the quality of the product and you can't beat the prices of the fragrances they have
3 września 2025
Opinia niezależna
Great way to try a new fragrance
Great way to try a new fragrance! Order arrived very quickly. Will definitely order from them again.
7 czerwca 2025
Opinia niezależna
Poor customer service.
I'm a little cautious of this place now. I purchased some samples first to see what the service would be like given it was my first purchase and the main scent I wanted wasn't sent - another random fragrance was sent instead. I reached out via the contact form with no response. I reached out via chat where they said the replacement would be sent and I haven't gotten any confirmation or tracking info. I reached out via email and no response. I can't say I would recommend given the customer service and product accuracy is poor. I wouldn't trust making a $300+ purchase on a fragrance with them.
Update(March 2026) – my primary concern with this business is their customer service or lack thereof. Sending an incorrect item is an honest mistake. They rectified that mistake by sending a replacement. However, sharing a person’s mailing address on TrustPilot in a defensive response to my review is not. After I pointed this out, they removed the street so I attempted to give them another try. There was an extremely delayed response to an issue I had with redeeming the reward I earned. Their response to that customer service inquiry was to say, “After reviewing your recent interactions and feedback we’ve decided we’re unable to fulfil further orders for you.” The 5 plus exchanges via email (Gabriel/Lidia) where they tried to bully me into changing my review made me realize that it was a poor decision to try and patronize this “small family owned” business again. They need a serious overhaul in their operations/customer service. While I respect the decision not to fulfill further orders my concern regarding reward was never addressed. Poor experience overall and I’m sure more people would know this if there were Google reviews available.
Previous rating – 2 stars
Previous rating title - I'm a little cautious of this place…
28 maja 2025
Opinia niezależna
Odpowiedź od Mixperfume
Hi Vau’Ve,
We’re truly sorry your first experience didn’t reflect the level of care we aim to provide. After our initial mistake, we immediately prepared a full replacement of your order and shipped it via USPS to:
Vau've Davis
Status: Delivered June 9, 2025 in WESTCHESTER, IL 60154
USPS Link: https://tools.usps.com/go/TrackConfirmAction?tLabels=4206015478939400130109355073202695
We also followed up with multiple emails to confirm delivery and ensure your satisfaction, but unfortunately, we didn’t receive a response.
We value honest feedback—but also fairness. You received a full reshipment and tracking confirmation, and we would’ve gladly resolved anything further had you replied. If there's anything else we can do, our door is still open.
Lidia from Mixperfume Customer Support
Love all my Creed and Chanel decants! Amazing experience
The best way to try luxury perfumes in a budget! All my perfumes arrived in colorful decants. I ordered Chanel Comete and couple Creeds which are impossible to afford in a full bottle and I am going to order more!!! Thank you!
12 marca 2025
Opinia niezależna
I was very unhappy with my product
I was very unhappy with my product. I reviewed and explained why I was unhappy. Nobody responded to me.
Now I'm even more unhappy.
Don't ask for reviews if you're not going to respond to customer's problems. I am now an ex customer.
ETA: I read your response, which was the first I've gotten since my complaint. I did not receive any emails with a return sticker. Even if I had, I wouldn't have been able to do anything with it, since I can't print stickers from my email. I checked my spam folder to see if these emails got diverted. The only things in my spam folder are promotional ads for mix perfume.
23 marca 2025
Opinia niezależna
Odpowiedź od Mixperfume
Hi Jill,
Thank you for taking the time to share your thoughts. We're sorry to hear that you were unhappy with your order. After reviewing your case, we understand that your concern was about the size of the 2ml sample you purchased. While the size was clearly stated on the product page, we know that expectations around samples can sometimes differ.
To make things right, we promptly offered a return and sent a prepaid return label to your email for a full refund. Our team also followed up multiple times, but unfortunately, we didn’t receive a response or the returned item. Without that, we were unable to complete the refund process.
If you ever decide to revisit the conversation, we’re still here and happy to assist.
Wishing you all the best,
—The Mixperfume Team
Poor Response time and Customer Service
I have sent 2 emails to Mixperfume and still no response, and I put in a order on the 2nd of March, and it said it was fulfilled on the 3rd, while I still have no products and the shipping has not updated that anything has even been picked up yet since the 4th, this is not a good look and may even lose a customer, although it seems they don’t care about this.
10 marca 2025
Opinia niezależna
Odpowiedź od Mixperfume
Hello Dale Eichhorst,
Thank you for sharing your concerns. According to USPS tracking Number: 420549029300110597204090917799, your order was delivered on March 15, 2025, at 1:36 pm
We’ve attempted to reach you several times to confirm that everything arrived safely and to see if there’s anything more we can do. Please feel free to contact us at info@mixoerfume or via live chat on our website if you still have any questions or concerns. Your satisfaction is our top priority, and we look forward to assisting you.
Sincerely,
Gabriel from Mixperfume Customer Support
First time ordering from this website
First time ordering from this website. I'd ordered 11 1mL samples and they came pretty quickly. One of the vials weren't filled up all the way and I contacted customer service. they quickly sent me a replacement. I'm so appreciative of the communication and service. I will definitely order again!
29 stycznia 2025
Opinia niezależna
Disgusting attitude towards customers
Disgusting attitude towards customers: they write that the order has been delivered, but this is not true. I never received one order with Baccarat Rouge perfume, they promised to send a replacement, but they never did; Chanel Noir perfume arrived three days late, although I was notified that the order had been delivered. No feedback! This company does not care about its customers, they do not respond, although for some reason they have a feedback form on their website.
10 lutego 2025
Opinia niezależna
Odpowiedź od Mixperfume
Hello Andrei,
We’re sorry to hear you feel dissatisfied with your experience. We take pride in providing excellent service and want to clarify the situation. According to the USPS tracking information (Tracking Number: 420112359300110597203921806844), your order was delivered on January 14, 2025, at 3:38 pm to the address provided in Brooklyn, NY.
We’ve also made multiple attempts to reach out to you directly to resolve any issues, but we haven’t received a response. Please contact us at your earliest convenience at info@mixperfume.com so we can assist further. Your satisfaction is our priority, and we look forward to making things right.
Sincerely,
Grace,
Mixperfume Customer Support
Horrible customer service from this…
Horrible customer service from this company. They do not follow through when there are problems with orders. I waited 5 months for them to finally refund my money because a package never arrived even after the owner told me he would send tracking numbers and all that. The owner told me specifically he was going to make it right but didn't follow through on what he said he was going to do. Again horrible customer service, just hope there are no problems with your order cause they don't care at that point, they have your money already.**UPDATE** The reason for posting this message was mainly due to the fact they dropped the ball in the end of all this because the owner did not carry through with what he said,and I have those emails. Before I posted this I was going to show a friend the website and I tried to go to their website and my location is blocked so I am not able to visit their site. I assure you I never once was rude with them, I just got tired of checking back every month for 5 months wondering why I never received a package or tracking number like the owner promised. Unreal how people deal with their wrongdoings, business is not what it use to be.
4 września 2024
Opinia niezależna
Odpowiedź od Mixperfume
Hi Andrew,
Thank you for sharing your feedback. We truly value our customers and always strive to provide the best service possible.
We’d like to clarify what happened with your order:
On Sep 26, 2024, you initially reached out regarding your order, acknowledging that an incorrect shipping address was entered at checkout:
Your Message to Us:
"Regarding Order #12074: I put in a order a couple weeks ago online and have not received it yet. I went online and noticed it was returned. I looked through the order history and noticed I put the wrong shipping address on the invoice. I still want the order and would like to know what my options are, my shipping address is: 3850 S. Meridian Ave. Lot. 321. Thanks in advance for your services and any help given."
Andrew Soderberg
Once the package was returned to us, we immediately worked on a resolution, which included:
✅ Preparing a complimentary replacement to ship to your correct address
✅ Issuing a full refund for your original order
✅ Following up to ensure everything was received and resolved
Here’s the tracking link for the replacement order:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405530109355089184186
We sincerely appreciate your patience throughout the process. While there were a few unexpected challenges along the way, we were committed to making sure you were taken care of and received both your refund and replacement in the end.
Our goal is always to provide a great experience for our customers, and we regret that despite these efforts, you feel disappointed. If there’s anything further we can do to ensure your satisfaction, we’d love the opportunity to make things right. Please feel free to reach out at info@mixperfume.com anytime.
Best regards,
Gabriel from Customer Support
MixPerfume
🌐 www.mixperfume.com
📧 Email: info@mixperfume.com
Amazing options and convenient size
This was a great option for holiday gifts. I was able to find my family and friends favorite luxury perfumes and get them in carry-on travel size. It is very convenient and best of all they sample the original fragrance! Thank you!
20 grudnia 2024
Opinia niezależna
Odpowiedź od Mixperfume
Dear Yelena,
Thank you for sharing your feedback. Your order was shipped and marked as delivered by USPS on December 14, 2024. You can track your package using the following link for more details:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS: 420070249300110597203817929596
We’ve been trying to reach you directly at your email address lbolotina@hotmail.com to resolve this matter. If you still haven’t located your package, please contact us at your earliest convenience. You can reach us directly at 786-406-0282 Ext #4 or via email at info@mixperfume.com.
At Mixperfume, we’re committed to ensuring customer satisfaction, and we’re here to assist you every step of the way.
Warm regards,
Gabriel Bonelli
Owner, Mixperfume
I never received my order…
I never received my order #14725..Please check on this and advise me.
Kevin McHugh
1 grudnia 2024
Opinia niezależna
Odpowiedź od Mixperfume
Dear Kevin,
Thank you for sharing your feedback. According to USPS tracking, your order was delivered on December 14, 2024, at 1:13 PM to your provided address on 3 Presidential Drive, Berlin, NJ 08009.
You can view the tracking details here for your reference:
Track Your Package: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420070249300110597203817929596
USPS Tracking Number: 420070249300110597203817929596
We’ve also been in touch via email to ensure your satisfaction and have offered different resolutions to address any concerns (refund or a replacement on us). If you need further assistance, please feel free to contact us directly at info@mixperfume.com or 786-406-0282.
At Mixperfume, we strive to provide excellent customer service and take every concern seriously. We work diligently to ensure that every order is delivered as promised.
Kevin, we truly value your business and appreciate the opportunity to make things right.
Warm regards,
Gabriel Bonelli
Owner, Mixperfume
Scents are really good and persistent
Scents are really good and persistent!
Good product! 👍🏻
24 listopada 2024
Opinia niezależna
Just Like the Original Scents
I placed my first order recently for two mixtures of my favorite high-cost fragrances. I am very pleased with my purchase! Smells just like the real thing at a fraction of the cost of department stores. I anticipate using Mixperfumes for a lot of my favorites! 💕
11 listopada 2024
Opinia niezależna
Odpowiedź od Mixperfume
Hi SteffiH!
Thank you so much for your wonderful review! 💕 We're thrilled to hear you're pleased with your purchase and enjoying your favorite fragrances. At Mixperfume, we pride ourselves on offering authentic scents—our samples are decanted directly from the original bottles, ensuring the same high-quality fragrance you’d find in department stores.
We’re excited to continue being your go-to for all your favorites and more. If you ever need recommendations or have any questions, don’t hesitate to reach out. Enjoy your fragrances! ✨
Warm regards,
Nicole from Mixperfume 🌸
Omg I love my order I will be putting…
Omg I love my order I will be putting in more order
17 października 2024
Opinia niezależna
Disappointed with perfume scent. Name of company is Mixed Perfume.
Disappointed with perfume scent, size and prize. In fact I am thinking of sending perfume back and getting a refund.
17 października 2024
Opinia niezależna
The response I got from mixperfume was…
The response I got from mixperfume was not only given in a timely fashion but the company was very concerned about my situation and got right to it thanks mixperfume.
16 października 2024
Opinia niezależna
MY PREVIOUS PAXKAGE WAS EXCEPTIONAL…
I WANT TO SAY THAT MY PREVIOUS PAXKAGE WAS EXCEPTIONAL. I WILL RECOMMEND THIS SITE TO MANY PEOPLE AS POSSIBLE. THANKS
11 października 2024
Opinia niezależna
I really like the oroducts
These sample fragrances were great I only regret that I was not able to know which of the sample I was using since the little spray bottles had no names on them.
Thanks
4 października 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.