Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Zobacz więcej
Reakcja na opinię
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Zobacz więcej
Reakcja na opinię
Maple Prime went above and beyond to take care of my issue and stayed in touch every step of the way. Best customer service experience in fragrance PERIOD and I have spent 25k$ plus on perfumes from e... Zobacz więcej
Reakcja na opinię
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... Zobacz więcej
Reakcja na opinię
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
1701 East Elizabeth Avenue, 07036, Linden NJ, Stany Zjednoczone
Odpowiada na 86% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered my cologne on the 1st and they didn’t even create the label and ship until the 15th. They claim if the item isn’t in stock and is back ordered they will notify. My item wasn’t back ordered, it just took them that long. Tracking is currently saying the 20th. This is the states btw not over seas. I could’ve ordered from just about anywhere and it would ship and arrive in less than a week. Had they just been up front from the beginning I wouldn’t be writing this review. So many better options to buy from. Will not use Maple Prime again.
I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called someone called me back they must of called me from there house.all I heard was dogs barking I think they ran out of the product and tell me that size because it show out of stock when I went back on they lost my business I have 35 colognes if I like the samples I will purchase the full bottle
Hello, I'm new to this website & I'm confused as to why my purchase hasn't been shipped after ordering 5 days ago...please help
It’s been 3 days since I ordered it and hasn’t even shipped yet

Odpowiedź od Maple Prime
Ordered it almost 2 weeks ago n it still hasn’t even been shipped

Odpowiedź od Maple Prime
It does not say the day i am going to get the package

Odpowiedź od Maple Prime
Quick shipping, great customer service and authentic product, will be making more purchases!

Odpowiedź od Maple Prime
The online ordering was simply and fast. Item shipped quickly. Overall very satified with my purchase.

Odpowiedź od Maple Prime
Excellent customer service!
I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once and she was amazing!
Found fragrances to be very affordable, Authentic...and most of all, excellent smelling. Definitely a site to check out. I live in Canada and the deliveries were here in about a weeks time.

Odpowiedź od Maple Prime
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed the discontinued 2021 version, but I received the 2025 version instead. If you are hunting for a specific older batch, just be aware the photos might not match the current inventory. That said, the service was great and I will definitely be purchasing from them again!"

Odpowiedź od Maple Prime
Smooth buying experience from start to finish.

Odpowiedź od Maple Prime
Their prices are among the highest for discounters so I would put them at the tail end of sites to order from. I found a Fragrance du Bois Fragrance for a very cheap price and they canceled my order due to a "pricing glitch". I realize no one is in business to lose money but they should honor their mistake. Keep your 10% discount code for your already overpriced discounted goods which still isn't a deal. They suck.

Odpowiedź od Maple Prime
Order 23161985 return! Worst experience of my life, they sent the wrong item, sent a return label and weren't there to receive the package. They claimed they would not refund me until they received the package and the package has been at the post office for about a week and they didn't go pick it up so they (USPS) will return the package back to me to have to request a new label to return it back to them again. If they were a good company they would have gone to their local post office to pick up the package when it wasn't redelivered the next day that is what everybody does. This was a listing error (they listed it as the Intense version and sent me the regular version) they admitted to and I used the return label they provided this is not good customer service this is terrible customer service because they admitted it was their fault to begin with and I have to track their package and tell them to go to the post office to get their item instead of them doing follow-up on their own mistake. I spent about an hour of my time chasing them to refund me and my time is valuable just like everybody else in the world.

Odpowiedź od Maple Prime

Odpowiedź od Maple Prime
Amazing customer service ! Super quick response, got a problem with my order they solved it super rapidly

Odpowiedź od Maple Prime
I’ve had the Paco one million elixir before and this is a 1 to 1 I honestly can not tell the difference.

Odpowiedź od Maple Prime
A bit skeptical at first obviously with discounters but everything was legit and the customer service was quick and helpful 👍🏼

Odpowiedź od Maple Prime
I’ve had issues with my order and every time their customer service has reached out promptly and handled the situation above and beyond. Fast shipping and great prices. In terms of fragrance discounters, I would rate them A+++. I recommend them every time.

Odpowiedź od Maple Prime
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.