I placed order in afternoon for collection, order was ready first thing following morning. Excellent communication. Got to branch to collect, my order was brought to me for loading .in and out in les... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Generally happy with order and will be using agai. Product was good and price were competitive. Only gripe was lead time, which was meant to be up to five working days, but was nearer ten.
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I cannot recommend this company enough. I needed some of the timber in my order quickly and they split the delivery and rushed it for me, the customer service rep Laurie was fast and so helpful, and t... Zobacz więcej
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Peter, and Anthony can only both be described as exceptional. Both were very considerate, helpful. Nothing was too much trouble when they delivered my order. They carried a very heavy picnic table, an... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z drewnem
- Dostawca materiałów budowlanych
- Drewno opałowe
- Sklep z materiałami architektury krajobrazu
- Materiały drewnopochodne
- Materiały drewniane
O Mill Timber Direct
Napisane przez firmę
A little history...Mill Timber Direct was established as a sawmill outlet store in 2016 in Croespenmaen near Crumlin in South Wales. In 2023, the store was re-modelled as a Mon Timber branch, to introduce new products and services offered by timber specialists Mon Timber (already well-established in Newport and Cardiff), to the local Crumlin and Valleys area. Our Crumlin branch is still located right next door to a sawmill, so we can supply timber directly from the mill.
Mill Timber Direct is now the online store for Mon Timber and with branches in Cardiff, Crumlin and Newport we can deliver across South Wales, the South West of England and nationally across the U.K.
Open to both trade and the public we supply a range of high quality timber and building materials:
- Fencing timber: featheredge boards, fence panels, fencing accessories etc.
- Wooden garden gates, handmade in Cornwall
- Garden sleepers including reclaimed sleepers and oak sleepers
- Timber decking and decking accessories
- Handcrafted, heavy duty garden furniture
- Sawn timber in a range of sizes for construction, landscaping & DIY projects
- Claddings
- Mouldings, skirtings, architraves
- Graded timber carcassing
- Timber sheet material / timber panels: OSB, plywood, MDF, chipboard
- Hardwoods
- Building accessories: hardware, fixings, hand tools & essentials
Our delivery areas include: Crumlin, Caerphilly, Merthyr Tydfil, Pontypool, Cwmbran, Newport, Cardiff, Bridgend, Port Talbot, Swansea, Brecon, Monmouth, Abergavenny, Chepstow, Swansea, Llanelli, Llandovery, Builth Wells, Hay-on-Wye, Hereford, Ross-on -Wye, Forest of Dean, Gloucester, Cheltenham, Cirencester, Malmesbury, Bristol, Keynsham, Portishead, Weston-Super-Mare, Burnham-on-Sea, and nationally across the U.K.
You can get great timber, building materials and landscaping products delivered right to your door, and you are most welcome to collect your order from our branches in Cardiff (Hadfield Road), Crumlin (Croespenmaen) and Newport (Alexandra Docks).
Dane kontaktowe
Croespenmaen Estate, Croespenmaen, NP11 3AG, Crumlin, Zjednoczone Królestwo
- 01633 745 125
- support@milltimberdirect.co.uk
- milltimberdirect.co.uk
4,7
Doskonała
521 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The online service does not allow you…
The online service does not allow you to choose a delivery date. It takes 24 hours to process the order and confirm delivery.
I had to call the branch to find out about delivery date
31 marca 2025
Odpowiedź od Mill Timber Direct
Hi Ahmad, thank you for taking the time to feedback to us. I'm afraid we can't offer a choice of delivery dates at this time, but I will feedback to our development team as a potential future feature. Best regards, Mill Timber Direct
Brilliant company
Great communication, friendly, helpful, quick delivery and great products.
11 marca 2025
Odpowiedź od Mill Timber Direct
That's fantastic to hear, thank you for taking the time to feedback and I will pass on to Duchy Timber who fulfilled your order. Have a great day.
Great product and fast delivery 👍
26 marca 2025
Odpowiedź od Mill Timber Direct
That's good to hear Mike, thank you. Enjoy your day, Mill Timber Direct
Great service again!
When I explained that I had injured my arm they sent an extra guy to help move the delivery to the back yard despite usually only doing kerbside deliveries.
Thank you to Mill Timber and the very helpful delivery guys.
28 marca 2025
Odpowiedź od Mill Timber Direct
Hi Jason, we're happy to help and I'll pass on your kind feedback to our Crumlin branch who delivered your order. I hope your arm is on the mend and have a good day. Mill Timber Direct.
The website was easy to use
The website was easy to use, great prices, quick delivery. And all the material ordered was fantastic quality!
26 marca 2025
Odpowiedź od Mill Timber Direct
Thank you for your feedback Colin, it's much appreciated. Have great day, Mill Timber Direct.
Fair prices, Great service
Fair prices, easy to order and good communication.
Delivery very good and driver very pleasant.
22 marca 2025
Odpowiedź od Mill Timber Direct
Thank you for your lovely feedback which I'll pass on to our Crumlin branch. Have a great day, Mill Timber Direct.
Big up to the delivery guys
First I will mention the delivery guys. Absolutely brilliant and friendly. Well pleased with my order, all there and delivered on time. Definitely use Mill timber direct for future projects.🙏
21 marca 2025
Odpowiedź od Mill Timber Direct
Hi Shane, thank you for such positive feedback! It really is fantastic to hear and I will pass on to the Cardiff branch who fulfilled your order.
The driver was excellent, his accuracy getting the pallet off the lorry was top quality.
The driver was excellent
28 lutego 2025
Odpowiedź od Mill Timber Direct
Thank you Hywel, that's great to hear and I will let our Crumlin branch know. Have a great day, Mill Timber Direct.
Great product and fantastic customer service
Great product and fantastic customer service. Will definitely use again.
19 marca 2025
Odpowiedź od Mill Timber Direct
Hi Kama, thank you for taking the time to give us such a lovely review. I will let our Cardiff branch know. All the best, Mill Timber Direct.
I would have given 5 star but for the…
I would have given 5 star but for the online order that didn’t give me the option for free home delivery which I had to ring up next day to organise it which I think was possibly a website glitch. The order was delivered in good time and no banana wood 😉 all was true and straight. 5 star goes to the driver who was very helpful with off loading in to garden from drive and very friendly. As a retired builder I’ve experienced all sorts with varying levels of service but would definitely recommend this timber supplies.
16 marca 2025
Odpowiedź od Mill Timber Direct
Hi Mark, thank you for feeding back and you are right, there is a website glitch which we are working hard to fix and I apologise for any inconvenience caused. Glad to hear there were no bananas in your order ;) Thank you for your positive and useful feedback. Enjoy your day, Mill Timber Direct.
Hassle free order …
Excellent experience of purchasing feather edge fence boards from start to finish. From ease of ordering correct boards due to online calculator to being kept up to date about the delivery and the driver leaving them where I requested. Nothing was too much trouble and would 100% recommend and use again
21 marca 2025
Opinia niezależna
Odpowiedź od Mill Timber Direct
Hello Rachel. Thank you for taking the time and leaving such a great review. Comments like that always brightens up our day! All the best and hope to see you again soon. Kind Regards Mill Timber Direct
I ordered 3 side gates of the same…
I ordered 3 side gates of the same kind. One of the three they delivered was different to what I had ordered.
17 lutego 2025
Odpowiedź od Mill Timber Direct
Hi Samuel. We do apologise for any issues with your order. We have checked with the delivering branch and they were not aware of any problems with the gates. Please contact Mon Timber Cardiff on 029 2022 8222 should you wish to discuss this further. Apologies for any inconvenience this may have caused. Regards Mill Timber Direct
Great product
Great product, arrived on time with a friendly and helpful driver. Thank you!
7 marca 2025
Odpowiedź od Mill Timber Direct
Hi Helen. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Prompt delivery and good products
1 marca 2025
Odpowiedź od Mill Timber Direct
Thank you for taking the time to leave your review; you were served by our Mon Timber Crumlin branch and I'll pass on your great feedback. Mill Timber Direct
Odpowiedź od Mill Timber Direct
Hi Martin, thank you for your kind review which I'll pass on to our Mon Timber Crumlin branch who fulfilled your order. Mill Timber Direct.
Waited 30 hours to collect
Waited 30 hours to collect, got told to come and pick up but order was not there, ordered grey dry stone dust, got orange soaked washed out dust, full of water. No good but paid and left never to return. Messed about...
6 lutego 2025
Odpowiedź od Mill Timber Direct
Hi Mike. We are truly sorry for the issues with your order. Waiting 30 hours only to find the product was not what you were expecting must have been really frustrating. Unfortunately all of our aggregates are kept outside so the moisture level in the product would have been weather dependant.
We’re looking into what went wrong to prevent it from happening again. I apologise for the inconvenience and hope you’ll reconsider us in the future. If there’s anything we can do to resolve this, please let us know. Mill Timber Direct
Odpowiedź od Mill Timber Direct
Hi Tracey. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Terrible delivery circa two weeks…
Terrible delivery circa two weeks late,but excellent sup[port from staff and delivery driver.Very good quality product
12 stycznia 2025
Odpowiedź od Mill Timber Direct
Hi Geoffrey. Thank you for leaving a review. We do apologise for the delay in delivering your order, and we hope to see you soon. All the best Mill Timber Direct
Product I requested was readily…
Product I requested was readily available and the staff were very helpful
23 stycznia 2025
Odpowiedź od Mill Timber Direct
Hi Paul. Glad you were happy with your order and customer service provided. Thank you and take care. Mill Timber Direct
Odpowiedź od Mill Timber Direct
Thank you for your kind words Wendy. It is always a pleasure to receive comments like this. Hope to see you soon. Mill Timber Direct
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