I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Zobacz więcej
Reakcja na opinię
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Reakcja na opinię
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Reakcja na opinię
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Zobacz więcej
Reakcja na opinię
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 55% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I would like to thank Emmanuel for his patience, support and for being a human who cares and help people thank you very much sir

Odpowiedź od Metro Prepaid

Odpowiedź od Metro Prepaid
I am a property manager and had an issue with a meter for a vulnerable tenant of minewho was getting worked up by a red flashing light on her meter.
I first called and was met with a rude member of the team who eventually hung up on me. However, Justin answered when I called back and was very helpful from the beginning. As soon as he asked for my meter number, I knew he cared to do his job accurately and hastily regarding the situation for my tenant. He checked everything thoroughly and I was satisfied with the service knowing I can call and eventually get the assistance needed when necessary. Thanks Justin!

Odpowiedź od Metro Prepaid
Most of metro meter agents are very good but the service faqeeah gave it was exceptional she was very helpful and knowledgeable.Thanks for your help faqeeah👍👍👍👍

Odpowiedź od Metro Prepaid
Khabane and Matthew were very helpful for my registration. I recommend them.
It is a new experience for me with this company.
Thank you very much.
Stephen

Odpowiedź od Metro Prepaid
Very happy with the prompt customer service. I often need to contact them for meter info etc. and they always respond quickly. I recently spoke to Khabane who was very helpful in finding the solution to my issue.

Odpowiedź od Metro Prepaid
Matthew was quick to respond and assist me with my question.

Odpowiedź od Metro Prepaid
Just want to say a massive thank you to David today he has been so patient and understanding, he has helped me with everything i need. If he is not a supervisor or manager he should be he is a brilliant asset to Metro, again thank you David for your patience and understanding

Odpowiedź od Metro Prepaid
Absolutely disgusted in this company . Landlord's us these companies because they are just as bad . Example buy electric from payment, pay by phone , Opayo by Elavon or PayPal get charged and fee so £20.00 won't give you that amount it'll give you say £17.00 after they take their fee . Also checkout the charge per kw (that'll interest you) . Once again the poor hardworking people are punished by a multi international company using outside customer service assistants. Disgusting how you get away it .

Odpowiedź od Metro Prepaid
The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.

Odpowiedź od Metro Prepaid

Odpowiedź od Metro Prepaid
Quick easy service on WhatsApp by Ncumisa

Odpowiedź od Metro Prepaid
I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help

Odpowiedź od Metro Prepaid
Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍

Odpowiedź od Metro Prepaid
My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa

Odpowiedź od Metro Prepaid
Friendly .. educated .. well spoken English

Odpowiedź od Metro Prepaid
Excellent service, management and attention from agent Zainu via WhatsApp, Thank.

Odpowiedź od Metro Prepaid
Justin, was so very helpful.
He appreciated my geographical position &overcame my issue.
He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.
Kind regards Gary Abela

Odpowiedź od Metro Prepaid
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.