I had some trouble topping up my meter with cash, but I contacted customer service and received a very quick reply from a customer service assistant named Dan, he put in a lot of effort to find me sev... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very satisfied with my experience with Metro Prepaid. KB was great, super efficient and solved my problem in less than 10 minutes and in a single phone call. Would definitely recommend!
Reakcja na opinię
Great company, very responsive to register our meter, chat with Jade and got email from Dave at Helpdesk, they helped us to register and get started, well done guys and thank you to Metro
Reakcja na opinię
It was a funny experience like: Andrey, press 54 and the blue button. Hmmm, it’s not working? Let’s try 55 and the blue button Guys, I’m sorry, are you doing some experiments with people? Let... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Metro Prepaid helps landlords and tenants manage electricity usage, make and collect payments and reduce our carbon footprint with prepay electricity meters.
Dane kontaktowe
Zjednoczone Królestwo
- metroprepaid.co.uk
4,7
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 55% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Today a helpful gentleman called David…
Today a helpful gentleman called David help me to energise my meter a credit to the company
22 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Excellent assistant called Ncumisa and…
Excellent assistant called Ncumisa and seems quite simple to use
22 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
John Ntywenka was very helpful and…
John Ntywenka was very helpful and professional. Thanks again 5* service
20 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Outstanding Customer Service and Professional Support
This is not the first time I have received excellent service from Metro. Every time I contact them as a landlord, their customer service advisors go above and beyond to assist me.
Today, Mr. Khabane Matlali, like many of his colleagues, assisted me with patience, professionalism, and genuine care. I am truly grateful for the outstanding support provided. Highly recommended.
18 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Thanks Ncumisa
Ncumisa was fast, professional and helpful. Helped me straight away eith everything I needed. Thank you
18 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Expensive to use
Expensive to use! I had a total of £40 on my meter last Saturday and today it is £27 ( Saturday 16th May ) I live in a studio flat on my own!!!
16 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Good afternoon, would you mind contacting me via email so I can assist you further with your review
Joshs@metroprepaid.co.uk
David today has been most helpful
David today has been most helpful. Very polite and knowledgable. Sorted my problem straight away. Good people good company.
14 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very bad experience
Very bad experience. Might be great for landlords but for tenants it is a nightmare. For a small studio winter i was paying 250 not having the heating on all the time. I even tried 3 different heaters that should be efficient. The light was also flashing red on it constantly, i called in a few times then just gave up as the suport was not enough. This is one of those greedy companies that is better for landlords but doesn't care much about the tenants.
1 marca 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Good afternoon,
Would you mind reaching out to me via email joshs@metroprepaid.co.uk so I can try to assist you further with your complaint.
wasn't sure what to expect i thought it…
wasn't sure what to expect i thought it would be all about the landlord but it was great i was listened to.and the customer service person was great i now have the pre pay bar code on my phone which is a big help
13 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Spoke with Matthew
Spoke with Matthew, he was very helpful and answered all I needed to know very kindly.
13 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Matt was very helpful and dealt with my…
Matt was very helpful and dealt with my request in a proffesional and timely manner.
12 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Very helpful
Very helpful. Always available on the phone.
Served by zaakirah
11 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
It was swift and excellent experience…
It was swift and excellent experience with Mathew tonight. Thanks
9 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I was helped promptly and issue was…
I was helped promptly and issue was solved! The lady (Alicia)treated me nice and all went smoothly!
8 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great solution and customer care…
Great solution and customer care support and quickly responded and fixed the issue thank you great team and best officer i have spoken today
6 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Great Customer Service
Justin was extremely helpful and efficient. He very quickly found the information that I needed and said that if there were any further issues to come back to him. Great customer service.
5 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
I spoke to Justin and everything was…
I spoke to Justin and everything was very easy very straightforward great experience
4 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Through WhatsApp I chatted to John and…
Through WhatsApp I chatted to John and he was very helpful plus he knew what I wanted before asking him more questions. Thanks John excellent service and all the best
2 maja 2026
Opinia niezależna
Odpowiedź od Metro Prepaid
Thanks for your positive review. Metro Prepaid works 24/7 to serve you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.